Mercedes-Benz of Atlantic City

Nice place but inefficiently staffed The service experience was very positive except for the long wait times to speak with the service rep. I've been here for two service visits and each The service experience was very positive except for the long wait times to speak with the service rep. I've been here for two service visits and each time, both dropping off and picking up, it takes quite a while to speak to a rep. Leave yourself 60-90 minutes to get anything done. Meanwhile, lots of other employees are walking around and chatting, and seem to be oblivious to customers. It's aggravating that they don't have the consciousness to be more attuned to wait times. Not everyone is on the same casual schedule that they evidently are on. More

Friendly staff, but left with issues My husband Took a day off work to bring my car for service (oil leak) and left with a bigger problem. (Came home to a huge puddle of oil) I then Took My husband Took a day off work to bring my car for service (oil leak) and left with a bigger problem. (Came home to a huge puddle of oil) I then Took a day off of work and brought my vehicle to cherry hill who fixed the problem but could not provide me with a loaner. I called both managers and then never heard back. This was very frustrating and I feel that the problem could have been resolved at the first visit to AC. More

Excellent Cistomer Service Kevin handled my warranty with professionalism. It was corrected the first time and he kept me informed regarding the status of the repair. Will conti Kevin handled my warranty with professionalism. It was corrected the first time and he kept me informed regarding the status of the repair. Will continue to use this dealershop’s service center. More

Service experience My service experience was courteous, timely, and thorough. My service rep, Kevin Rossi could not have been more friendly and knowledgeable. The servic My service experience was courteous, timely, and thorough. My service rep, Kevin Rossi could not have been more friendly and knowledgeable. The service was covered under warranty. More

Good experience Good location, wait time as expected, took car in for service at appointment scheduled time. Nice and comfortable waiting area, even had convenient ba Good location, wait time as expected, took car in for service at appointment scheduled time. Nice and comfortable waiting area, even had convenient bar height tables for working. Friendly and helpful More

first class it was first class service from arrival to pick up. The arrival inspection showed a tire issue I didn't know about and i was updated throughout the ti it was first class service from arrival to pick up. The arrival inspection showed a tire issue I didn't know about and i was updated throughout the time my car was in the shop. Additionally, they were willing to work around my schedule for rental return and car pickup More

Perfection - can’t improve on perfection 💯% responsive, efficient and knowledgeable - I felt like he genuinely cared - took the time with me and never got impatient with my OCD ness. - even 💯% responsive, efficient and knowledgeable - I felt like he genuinely cared - took the time with me and never got impatient with my OCD ness. - even after the purchase was completed , he responded to me in a timely manor. Always there to help More

Service advisor is usless Terrible experience with Kevin Rossi as a service advisor. If you plan on using MB of AC for service ask for a detailed explanation of what is being Terrible experience with Kevin Rossi as a service advisor. If you plan on using MB of AC for service ask for a detailed explanation of what is being done and stay on top of them. Terrible communications from the service advisor. More

Great experience It was great working with Kevin Lee. He got me the vehicle I was looking for at a great price. He met all needs/expectations and also stood by his wor It was great working with Kevin Lee. He got me the vehicle I was looking for at a great price. He met all needs/expectations and also stood by his words on all promises made. I would highly recommend and look forward to future purchases from him More

Buying my dream car The car salesman sent me photos to my cellphone, showing me the car I was interested in. He also emailed me information, providing additional informa The car salesman sent me photos to my cellphone, showing me the car I was interested in. He also emailed me information, providing additional information about the car I wanted to buy. When meeting in person, he was friendly, courteous and very knowledgeable about the vehicle. He took his time to explain all of the necessary details about the car. I highly recommend this dealership! More