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Mercedes-Benz of Atlanta South

Atlanta, GA

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rated
386 Reviews

3800 Royal South Parkway

Atlanta, GA

30349

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Showing 386 reviews

December 17, 2020

The customer service was good. The environment was clean and a good atmosphere. My advisor Raphael Akinyemi was very friendly and explain the situation good. More

by ydlt9818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rapheal Akinyemi
December 17, 2020

Great service , clean and safe!Very professional and Mia was knowledgeable. The waiting area followed the CDC guidelines.The serve was don quic and effucient More

by Divadb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mia Williams
December 12, 2020

I was pleased when I took my car to the dealership. They diagnosed the problem and I was happy about how they handled the resolution and it was done in a timely manner. More

by Ms. V. Anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Bowen
December 11, 2020

Love my 2020 Mercedes Benz GLC . They were very patient with me and explained what I needed. No pressure to buy. Customer service was excellent. More

by Roz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vernell Jackson
December 10, 2020

Always a great experience when I come here..The staff is always polite and give great detail on the work that’s needed..Always 5 star treatment when I come. More

by Sean Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Doss
December 07, 2020

This is the worst dealership in the service department I ever dealt with. All of my friends and family I am going to tell them what they did and never use them ever again. I have family and friends that h More

by Crystal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason doss and Michael
Dec 08, 2020 -

Mercedes-Benz of Atlanta South responded

Thank you for your review. We apologize for not meeting your expectations. We would like to assist but unfortunately in this situation we do not have an immediate resolution. To review, the vehicle was towed in and dropped off after hours. It has been out of warranty for several years and miles and has not been previously serviced at a Mercedes-Benz dealership. We do not see any service history on the Carfax as well. We performed a diagnostic inspection and made recommendations. The majority of repairs were declined. In the future we do recommend regular servicing of the vehicle at a Mercedes-Benz dealership. Expert Technicians, With advanced – and ongoing – training and development, our team of diagnostic technicians have the skill, know-how, and understanding to ensure your Mercedes-Benz continues to run at its best. Genuine Mercedes-Benz Parts. Built for precise fit and finish and backed by 2-Year Parts Limited Warranty, Genuine Mercedes-Benz are designed to maintain the performance, handling and integrity you expect out of your vehicle. Please reach out to our service manager Michael Goggins if you have any questions. Thank you

December 05, 2020

Mobile service worked great as I am over 70 yrs old and social distancing.Joey was both pleasant and professional to work with and I would certainly use this mobile service again. More

by Harry.parkin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey namour
Dec 08, 2020 -

Mercedes-Benz of Atlanta South responded

Thank you very much Mr. Parkin. We are very happy that our Mobile solution worked for you. Thank you for the business and we look forwarded to seeing you next year!

December 02, 2020

Majority of staff not wearing mask, which is very concerning,otherwise friendly and efficient..Mia, the service advisor was wearing a mask. Very helpful,pleasant More

by Wcwright8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mia( service advisor,( 5 stars)
Dec 04, 2020 -

Mercedes-Benz of Atlanta South responded

Thank you for the review. Mia is fantastic and we are very happy your had a pleasant experience with her. We apologize if you felt uncomfortable with the mask situation. We require all employees and guests to wear a mask while they are in our retail and service areas. We will address this with the staff. Thank you for taking the time to let us know.

Dec 04, 2020 -

Wcwright8 responded

Thank you for responding to my concern.

November 29, 2020

We stopped in to see if there were any cars that we wanted. From the minute we arrived everyone was very nice and was extremely helpful. We did end up buying a car from them and the entire process was More

by Kmoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Lofton, James Mullins
Dec 08, 2020 -

Mercedes-Benz of Atlanta South responded

Thank you for the kind review. We are so happy that you had a good experience. Gerald will take care of you for a long time. Congratulations on your purchase!

November 27, 2020

Mercedes-Benz of South Atlanta did an excellent job on my car on short notice. Mia Williams is a professional and courteous representative. Great job. More

by F8ful1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mia Williams
Dec 08, 2020 -

Mercedes-Benz of Atlanta South responded

Thank you!

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