Mercedes-Benz of Atlanta South

Well where shall i begin. I bought my car in for service also told Kevin there was a squeaking sound coming from my car, when it starts up. dropped the car off on 3/18/11 to be serviced while i was out of t also told Kevin there was a squeaking sound coming from my car, when it starts up. dropped the car off on 3/18/11 to be serviced while i was out of town. Returned on 3/21/11 car was dropped off at the airport for me in mercedes reserved lot. Needless to say when i started my car it was sounding worst then when i left if so i take the car back to them . They tell me o im sorry i'll have the Tech. look at it. So they tell me its not the top pulley its the bottom pulley so they changed that free of charge they say. I drive off get home and the very next day my car is making the same noise as before just louder. So now im really pissed off. I take my car back and i speak with the store manager Peter Gaui (not sure how to spell his last name) Tell him how i missed all my appt.s for the last few days abd he really needs to compensate me for my time as I have spend over $2000 and it makes no sense that i have to keep bring my car in for the same issue. I feel like i have received Second grade service and i'm very disappointed with this Mercedes Benz service. I will not recommend them and I won't be going back in the future. I think im better off finding a mechanic outside of Mercedes maybe i'll get better service More

They were knowledgeable, especially. Sarah, only being there for 6 weeks. She has a great personality, great customer service and very down to earth. My visit was quick and effecient. I love my new ca there for 6 weeks. She has a great personality, great customer service and very down to earth. My visit was quick and effecient. I love my new car, it drives smooth. It inn ns very comfortable and They didn't try to sell me extras which I greatly appreciated. More

Jeff Young did an outstanding job with initial contact and timely responses to any questions. Coming from SC he ensured I was picked up from the airport and the process was pretty much seamless once i arr and timely responses to any questions. Coming from SC he ensured I was picked up from the airport and the process was pretty much seamless once i arrived at the dealership. Jeff Garris was easy to talk with and was very knowledgeable about the car. They were all very nice and accommodating. The price of the vehicles were pretty fair, however, they did not allow for further negotiation on price once I arrived. More

4/8/11 After posting my rating, I was contacted that day 4/8/11 After posting my rating, I was contacted that day by the service Manager, Peter Gaich. We discussed the services that were needed and my issue 4/8/11 After posting my rating, I was contacted that day by the service Manager, Peter Gaich. We discussed the services that were needed and my issues were resolved before the end of that week. I am "wiping the slate clean" and will see how my next service interaction plays out. ************************************************************************************* In late February, I filled out the Airport Parking request online requesting a navigation system update. On February 28, I received an email back from Mark Grimm thanking me for the request for the MBRACE installation. I spoke to Mr. Grimm later that week to explain that I wanted my navigation system updated, not an MBRACE upgrade. We clarified the issue and I provided Mr. Grimm with my flight schedule. The weekend prior to my departure, my tire pressure light came on. I had air put in the tire, but the light remained on. The following day, my tire was completely flat. I had a friend change the tire and we noticed that there was a screw in my tire. I called Kelly (my service rep) early that week and left a voice mail for him informing him of the flat tire and asking that in addition to the navigation system updated, that my tire be repaired or replaced and put back on my car. Kelly did not return my call that day so I called again, the next day, leaving another voice mail asking for him to confirm that he had received my first message. Kelly did call me back on that day and apologized for not calling back the previous day. We discussed what I needed done to my vehicle. Additionally, I also asked if a full-size tire would fit into the wheel well, and if it would, I wanted to order a full-size tire as a spare. Kelly informed me that a full-sized tire would not fit. I dropped my car off at the airport on Thursday morning, March 24 and notified MB of South Atlanta that it was ready for pickup. On the drop-off paperwork, I stated the work that needed to be done, including the initial request for the update and the tire repair or replacement. Kelly called me later in the day and told me that he did not have the DVD necessary to update the navigation system but he was trying to find one. He later called and told me that he had to order the part (DVD) and that I would need to bring the car in on another day for the update, but it could probably be done while I waited. If not, they could provide a loaner car. He also mentioned that my tire could be repaired since the screw was in the middle of the tire and that it would probably cost about $25 to repair. I told him that was fine and to go ahead and do the repair. At about 9:30 pm on Saturday, March 26, I received a text message that my car had been returned to the airport. When my flight arrived, I proceeded to the parking area and noticed that the donut was still on my car. I first thought that the tire had been repaired, but not put back on the car. When I looked in my trunk, I saw the tire, with the screw still intact sitting in my trunk. I was astounded and extremely angry that he tire had not been repaired! Due to flight delays, it was now approaching midnight, Saturday night; there was a horrible thunderstorm with torrential rain coming down, and here I was, a female - alone, having to drive on a donut, sometimes through standing water on I-75 to get home. I was praying the entire way that the donut would suffice. I can deal with the fact that a convenience item was not available, although Kelly did have over three week’s notice that I wanted an update that required the DVD, but the tire repair and replacement is a safety issue. This is a service that would only take 20 – 30 minutes at most and the dealership had my car for three entire business days. I cannot fathom why the repair was not done. I was not at all pleased with the service I received from a dealership that states that it “is striving to be the #1 Mercedes-Benz dealer in Georgia”. If they “are determined to provide [me] with the best car ownership experience that [I] can find anywhere”, they sorely missed the mark. The website also states that it “is setting the new standard for customer care”. I sincerely hope that the customer care that I received is not the new standard. More

I had tire pressure sensor messages constantly and exchanged email with the dealership about the issue. They made an appointment for me to diagnose the issue. I aso had low treads on my back tires. Th exchanged email with the dealership about the issue. They made an appointment for me to diagnose the issue. I aso had low treads on my back tires. They discovered the sensor messaging source and also priced several options for me, including tires. Because of their commitment to customer service regarding the sensors, I bought the tires from them even though I could have probably shopped for more competitive prices on tires. Great service and great communication. More

I have worked with this dealership over the past two years, and they have always been great. I recently had an issue with the shut-off valve on my car and did not have time drop it off. I went in on a years, and they have always been great. I recently had an issue with the shut-off valve on my car and did not have time drop it off. I went in on a Saturday morning and the Service Manager told me about the Concierge Service that MB of South Atlanta offered for customers that were flying out of town. I agreed and parked it in their Preferred Parking at the airport. Bottom line.... I was so impressed with the level of service that I received and the constant communication throughout the process. Mark picked up my car from the airport and took it back to the dealership for service completion while I traveling for work. Kevin, my service manager called me that afternoon and discussed my service needs with me to ensure that I knew everything that was going on. After the service was completed, he called me back to let me know it was done and that everything was OK. On the date of my return, Mark called me and texted me to let me know that my car was back at the airport and that my parking was paid for the rest of the day. When I got back to my car, it was clean inside and out, and all I needed to do was go home and relax. It was one of the best service experiences I have ever had. I would recommend MB of South Atlanta to all of my colleagues and friends! More

This dealership was kind, welcoming, timely and super accommodating when they realized I needed an suv rental car to pick up Japanese friends from the airport. I am so grateful for all they did fo my Ben accommodating when they realized I needed an suv rental car to pick up Japanese friends from the airport. I am so grateful for all they did fo my Benz and for me. Kelly is always quick to respond, keeps me informed and honestly does a tremendous job. He truly is a great person. More

I received thoughtful and personal service from the moment I called to set up an appointment. Reception and handling of the checkin and service explanation was nothing less than exceptional. Follow t moment I called to set up an appointment. Reception and handling of the checkin and service explanation was nothing less than exceptional. Follow through and updates were timely and my car was serviced professionally. I have been coming to MB South Atlanta for many years and will continue to do so for any service or sales needs. Thanks to all who made this and every visit a pleasure. F.D. Haynes More

I am always pleased with the kindness and promptness of the service department at Mercedes-Benz of South Atlanta. Sometimes I do have to wait on my vehicle, but there are healthy refreshments available. Th the service department at Mercedes-Benz of South Atlanta. Sometimes I do have to wait on my vehicle, but there are healthy refreshments available. The best part...you get a free car wash after they service it! More

They was just great overall and the employee very nice to us.we just love the hold place and the experience we had with the dealership and employee and all the car,s we look at and tested drove.the delership us.we just love the hold place and the experience we had with the dealership and employee and all the car,s we look at and tested drove.the delership was just great and very friendly too my family andme. More