Mercedes-Benz of Atlanta South

I wanted you to know how GREAT I thought Mark Grimm and Kelly Thomley are. They both are very customer oriented and yet have a professional persona that always made me I was dealing with not just p Kelly Thomley are. They both are very customer oriented and yet have a professional persona that always made me I was dealing with not just people but with family More

My wife and I recently visited the MBSA dealership and experienced a very good buying experience. Alvin Gomez and his team welcomed us and exhibited very good professionalism by making us feel welcome and experienced a very good buying experience. Alvin Gomez and his team welcomed us and exhibited very good professionalism by making us feel welcome and making our overall experience as smooth as possible. They willingly went the extra mile to ensure that we understood all aspects of the purchasing experience as well as provided a very thorough and knowledgeable demonstration of the product we were pursuing. Thanks to Alvin, Victoria and Andy we are happy owners of our first Mercedes Benz and we look forward to working with this dealership in the future. More

Alvin Gomez and the team at MB of S ATL provided not only the best dealership experience but the BEST CUSTOMER SERVICE EXPERIENCE OF MY LIFE, BAR NONE. I had called Alvin about a car I found on AT.com. His d the best dealership experience but the BEST CUSTOMER SERVICE EXPERIENCE OF MY LIFE, BAR NONE. I had called Alvin about a car I found on AT.com. His demeanor was always entirely respectful, professional and knowledgeable. His sensitivity to the customer's questions and needs are unsurpassed. Even though the dealership was set to close 30 minutes after my call, he still offered to wait while we made the 40 minute + drive to check out the car. On the way he called to ask if we needed directions, which were perfect. He and Emani greeted us at the dealership with warm courtesy and cold bottled water. Alvin's product knowledge and work ethic is outstanding, as are his follow-up skills and treatment of the customer in general; and I observed that the employees treat each other with the same stellar respect they show the customer. That's a real mark of class. I cannot recommend Alvin and this dealership highly enough. Any time I hear of someone needing a car, I will refer them here. Alvin thinks of everything; he will take care of you. More

Informative, helpful and professional, always patient and inspire confidence in their clients, I wish all dealerships would achieve this standard....keep up the good work & thank you. inspire confidence in their clients, I wish all dealerships would achieve this standard....keep up the good work & thank you. More

MB of South Atlanta and it's associates have been nothing but great to me. From the time i walked in the door i was instantly greeted and felt welcomed. I knew exactly what I wanted and they all worked quick but great to me. From the time i walked in the door i was instantly greeted and felt welcomed. I knew exactly what I wanted and they all worked quickly and diligently without any haggle to accommodate me. From the excellent customer service to the array of product knowledge that I have received this is definately the dealership for me. Over the past two months I have been nothing but pleased with the level of service I have gotten. Especially from Mic Wilson who has went above and beyond for me and getting my unfortunate situation resolved. The whole experience was great from start to finish. I will definitely buy or lease from them again. Thanks guys! More

This review is in regards to my visit on 8/15/2011. The work was done in a timely manner as estimated. Response time for an estimate was as stated. work was done in a timely manner as estimated. Response time for an estimate was as stated. More

Within the last 3 months I had a Service B work and lately ,August 15, a check-engine light investigated. After the Service B, the technician reported via the Advisor a laundry list of needed repairs i lately ,August 15, a check-engine light investigated. After the Service B, the technician reported via the Advisor a laundry list of needed repairs including my current installed car battery was not a mercedes type and needed replacing. The check-engine light diagnostics said I needed a secondary air pump(engine emmission system)for $1139.06 and my motor mounts needed replacing for $1139.13. When the guy brought me the car he said the technician told him the battery barely cranked the car. The battery in my car is still under warranty and has never given me problem. I had the air pump replaced at a repable Mercedes shop and their price was less than $750 which is approximately $400 less. I notice his part cost was over $275 less also. This shop said no replacement on the motor mounts were recommended because they not yet that bad. All this leads me to not have faith in what the technician is saying and a lost of trust. Maybe one or two technicians can make the customer have a bad experience. More

Dealership staff very customer service oriented. Went in for an old change and needed more service, they provided a vehicle so I didn't have to sit an wait even though there was no advance notice that I wou for an old change and needed more service, they provided a vehicle so I didn't have to sit an wait even though there was no advance notice that I would need a vehicle. Service coordinator provided detailed overview of work that needed to be done and potential costs. The newly renovated facility looks great! More

I have had my 2001 E class serviced here since it was purchased new. Over that time I have buit a good relationship with the staff and more importantly my service advisor. I feel I can trust him to make purchased new. Over that time I have buit a good relationship with the staff and more importantly my service advisor. I feel I can trust him to make good decisions about repairs putting me, the customer first in front of generating revenue for the company. More

All three gentlemen, Toussant Green, Ernest Dixon and Sankar Henderson treated me with respect and spent enough time to explain their product in a professional manner. During the sales portion of my Sankar Henderson treated me with respect and spent enough time to explain their product in a professional manner. During the sales portion of my experience I never felt pressured; Mr. Green counseled me and made me feel relaxed and comfortable as I considered my options to either repair my old car or buy/lease a pre-owned/new car. Mr. Dixon's efficient and professional handling of the financing was first-class. Mr. Henderson, the youngest member of the trio, saw me cleaning personal items out of my old car and suddenly appeared with a box to make the transition easier. Finally, for the new car, Mr. Henderson explained all of the new gadgetry (he programmed my radio and synchronized my iPhone bluetooth) so well that I have very little to do after reading my manual. Overall, this car purchasing experience was my best ever. More