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Mercedes-Benz of Atlanta South
Atlanta, GA
386 Reviews
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Showing 386 reviews
August 22, 2021
On May, 5th I traded in my car and bought a Mercedes. Chris Dunn didn’t submit my loan payoff paperwork which caused a ding against my credit. I had to call Chris to do his job when my bank alerted me of Chris Dunn didn’t submit my loan payoff paperwork which caused a ding against my credit. I had to call Chris to do his job when my bank alerted me of non payment a month later. In addition, Chris Dunn never ordered a new license plate. Not until July, 30th did Chris Dunn call me to say he had called the police to file a report since I was driving with illegal plates at that point. He left me a voice mail saying he'd send me a copy of the police report, and then order tags. I waited for Chris to follow through, but of course he never did. Chris never sent me the police report, nor did he order new plates, or even bother to call to update me again. What makes it even more egregious is it wasn't until I again called on Aug, 21 to find out the status of my plates that I learned the police had come to the dealership, but the police said the dealership couldn't file the report, I had to file it. No one let me know what the police had said. Chris Dunn let me continue to unknowingly drive around with an illegal temporary plate. Thankfully after going back and forth for 4 months, Ryan McIntyre, the new manager came aboard and took care of everything. He called the police again, filed the report, obtained a license plate for me, and then personally drove to my home to put the plate on my car. More
by Amy
Employees Worked With
Chris Atkins, Chris Dunn
July 17, 2021
Best sales experience ever, I purchased a C 300 Coupe today- My sales consultant Mohamed Toure was awesome. Best purchase experience by far. WILL DEFINITELYCOMEBACK! today- My sales consultant Mohamed Toure was awesome. Best purchase experience by far. WILL DEFINITELYCOMEBACK! More
by James Fuller
Employees Worked With
Adrian Rudik, James Mullins
July 16, 2021
My experience with Ronnell Rhodes was professional from start to finish. I knew what was going on with my car the entire time. Ronnell, thanks for your professionalism. start to finish. I knew what was going on with my car the entire time. Ronnell, thanks for your professionalism. More
by ACAlexander8
Employees Worked With
Ronnell Rhodes
July 08, 2021
Brought my car in worst mistake ever ( Again ) Raphael was the advisor. I was due shift b maintenance. Which he stated would be 2 hours , they were done in 45 minutes the recommendations was everything g was the advisor. I was due shift b maintenance. Which he stated would be 2 hours , they were done in 45 minutes the recommendations was everything good except oil change and rear tire. I questioned him as to why he changed and charged me 29.00 for the remote battery. When I was there June 9th and replaced it He stated " It' has to be done the part of the " A schedule maintenance... So I asked are you sure he said yes . I said I didn't get schedule A I received B service he said yeah that took. Smh the very next day lights came on in my car for brakes pads but he had marked them on the report as excellent. Please don't go to this dealership. More
by nueme2011
Employees Worked With
Raphael
June 29, 2021
This dealership gets worse by the day . I scheduled service two weeks out , requested a loaner. Get to dealership wait 30 minutes before the advisor checks me in . He informed me no loaner and the serv service two weeks out , requested a loaner. Get to dealership wait 30 minutes before the advisor checks me in . He informed me no loaner and the service will take a couple of hours. I will no longer use this dealership again More
by nueme2011
Employees Worked With
Raphael
June 06, 2021
The words I really want to say will be totally inappropriate. The customer service of Mercedes Benz South is the Worst!! I have owed the best of the best when it comes to vehicles, and I NEVE inappropriate. The customer service of Mercedes Benz South is the Worst!! I have owed the best of the best when it comes to vehicles, and I NEVER IN MY years on earth experience the treatment that I received at this dealership. They are complete racist, very opinionated and really don’t like people of color! I purchased my vehicle from a different location, and the differences between theses two locations are night and day! Justin. Was my services adviser who started out at first to be very caring but went completely left after my vehicle was crashed while at the south location. He tried to say my 2020 vehicle was like that when I brought it there. LIES!!! So here’s where things turned racist, now insurance is insurance full coverage is full coverage, no matter what company you are with, my vehicle was damage while at their establishment I totally feel that I shouldn’t be given a hassle when it comes to me securing one of their vehicles. BOTH woman who check you in their names don’t matter to me because they’re completely irrelevant, however both are very racist and I watched how they treated me versus them treating a white customer and it’s total night and day! They told me my insurance wasn’t accepted the one white lady went behind my back after I call my insurance company to verify my coverages and told the services manager that my coverage weren’t legit... I watched him call another number off my policy but before he did that he put the number in a system that came back as suspicious! Completely racists!! They wouldn’t never did that to a white person!!! The GM Andrew is a complete coward never came out to talk with me face to face just kept sending his service manager to deal with me after I requested to speak with him several different times. I will be going straight to corporate b/c the treatment I received had been totally unacceptable!!! At this point I want to returning the vehicle b/c of the services I received from the south location The damage done to my vehicle was no fault of my mine!!! They are racist racist racist!! More
by Tanyahouston17
Employees Worked With
Chris Leader, Darren Briscoe, Dexter Thompson, Joe Pitt, Kelly Thomley, Mark Grimm, Mark Mathers, Robert Tutt
March 20, 2021
Fast friendly and good service was in quick got car diagnosed and taken care of quick. Justin fully explained the issue made a recommendation and explained the cost. diagnosed and taken care of quick. Justin fully explained the issue made a recommendation and explained the cost. More
by Ultimate fan
Employees Worked With
Justin Bowen
March 19, 2021
Customer service is absolutely horrible!!! I left Buckhead to hope for better service. It’s really sad that people do not have good customer service. It’s really not hard to do!!! Buckhead to hope for better service. It’s really sad that people do not have good customer service. It’s really not hard to do!!! More
by Rucker
Employees Worked With
Mia Williams
March 17, 2021
They were very professional and Had great customer service! Lorenzo and Zee were awesome and gave me great information. I felt like they really knew what they were talking about to took time to expla service! Lorenzo and Zee were awesome and gave me great information. I felt like they really knew what they were talking about to took time to explain details about the car. More
by Danielle
Employees Worked With
Lorenzo, Z Stewart
March 15, 2021
first time seeking service I stood in the lobby waiting for someone to explain the process. After that the service was excellent. Very professional and informative. Having No coffee for customers was the o for someone to explain the process. After that the service was excellent. Very professional and informative. Having No coffee for customers was the only real problem. More
by M B Stockbridge
Employees Worked With
Rapheal, Gabriella Gibbs
