Mercedes-Benz of Atlanta Northeast
Duluth, GA
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,966 reviews
I purchased my 2007 E350 in October, 2010 from ACC. My experience was GREAT!!! David Phillips was the Salesperson, and I must say, he was the best. David went that extra mile, AND MORE, and let me say, h experience was GREAT!!! David Phillips was the Salesperson, and I must say, he was the best. David went that extra mile, AND MORE, and let me say, he continues to be there for me. If I have a question, he is there. When I call him, he ANSWERS. I am NEVER put on HOLD, and he never makes me feel that my questions are un-important, and believe me I HAVE ASKED PLENTY OF QUESTIONS that may be considered silly or un-important to some. David Phillips treated me with respect, and dignity. He is knowledgeable (very), and patient, (oh, is he patient). I would recommened doing business with David Phillips to anyone. In my opinion David Phillips is without a doubt the nicest, friendliest, most knowledgeable, patient, considerate salesperson I have ever dealt with and I truly appreciate him. More
Cindy Owen always goes above and beyond to be more than helpful. She is very knowledgeable and is always willing to help out when I need extra help. Whenever I call she is prompt to accomodate me in any w helpful. She is very knowledgeable and is always willing to help out when I need extra help. Whenever I call she is prompt to accomodate me in any way possible. She is certainly a great asset for Atlanta Classic Cars. More
Kim's communication style and focus on my priorities as a customer is the reason Atlanta Classic Cars has been my preferred dealer since 1993. We continue to travel from Decatur to Boggs Road instead of goin customer is the reason Atlanta Classic Cars has been my preferred dealer since 1993. We continue to travel from Decatur to Boggs Road instead of going to a Mercedes dealer closer to me or an independent Mercedes repair closer to my location. The repair team doesn't always provide a full repair, but Kim is quick to arrange resolution. Kim is also the reason that we have been a customer of ACC Collision. The reality is that my service advisor is the person that most frequently represents Atlanta Classic Cars. My experience with my service advisor determines if I will buy my next car at ACC. Thus, Kim is the reason I will return to ACC to buy my next car. However, how I am treated by the sales staff will ultimately determine if I do buy my next car at ACC. My experience last summer with the sales staff did not result is an auto purchase. No trade-in, no financing required and I decided to keep my car because I did not feel valued rather, I felt like a transaction. More
I have purchased cars at ACC for 20 years now. I currently drive an r350.Tony has sold me 4 and Rick is my service guy. Rick and Tony have been great to me. My parents use ACC as well. If you liv currently drive an r350.Tony has sold me 4 and Rick is my service guy. Rick and Tony have been great to me. My parents use ACC as well. If you live in Georgia and are considering a Benz...just go to ACC! You won't regret it! Ask for my guys! More
I was driving on the road trying to get to the ACC dealer but I was not familiar with the roads in that area so I was a bit lost. And I came to the stop light so I look around and when I glance to my leftI s but I was not familiar with the roads in that area so I was a bit lost. And I came to the stop light so I look around and when I glance to my leftI saw someone driving the company's truck from the Parts Department so I rolled down the window and asked the person driving which was Alex C. if he can give me directions how to get to the dealer. He was so friendly and loved to help me so he asked me to follow him to the dealer. When we even got there he went with me to show me the main entrance and how to get to the Parts Department so I can pick up my SOP. He was a very friendly guy. I was also very satisfied with the parts for my vehicle. Thank you ACC! More
I recently worked with Atlanta Classic Cars for a regular maintenance service for my car. The staff was very helpful and professional, Mr. Robusto, in particular was very pleasant and courteous. I would defi maintenance service for my car. The staff was very helpful and professional, Mr. Robusto, in particular was very pleasant and courteous. I would definitely recommend Atlanta Classic Cars to family and friends. More
I went to the dealership to get a "B" service completed on my SL500. My appointment was scheduled for 2pm - I was not help until 2:27. They needed to keep my car overnight and gave me a r service completed on my SL500. My appointment was scheduled for 2pm - I was not help until 2:27. They needed to keep my car overnight and gave me a rental car. Of course, this is a Mercedes Benz dealership - I expected to be put in a MB loaner car. No, they gave me a Honda Accord with cloth seats when there were several MB cars sitting right next to it they use as loaners. Later that afternoon, I received a call that I needed to have a brake fluid flush and the coolant tank replaced because it was cracked. Needless to say, this didn't sit well with me because I have the car inspected a few months prior to the service and there were no issues. Tyler explained to me that the brake fluid should be a yellow color and I can look at the container and see that it wasn't. I called my husband and he told me to pick up the car - he would look at it when he got home. He opened the container that holds the brake fluid and it was yellow and very clean...he checked the coolant tank and the hose was not pushed all the way on and was causing a small ampunt of fluid to leak out. Neither of these items were necessary and ACC was going to charge me over $500 for unnecessary work. I have a Lexus and when I take my car to Hennessey Lexus of Gwinnett - I ALWAYS receive superior customer service. I am very disappointed not only in the lack of customer service but also that they tried to take advantage of me. Just out of curiosity, my husband went online to see how much a coolant tank cost and it was $66.00. Needless to say, I will never return to that dealership for service. Apparently, if you don't purchase the car from them - you are not treated with any respect. More
Our sales experience could not be better the dealership offers very personalized service. This was our first purchase of a Mercedes and it made converts out of my husband and myself.He had been driving a J offers very personalized service. This was our first purchase of a Mercedes and it made converts out of my husband and myself.He had been driving a Jaguar for a long time so this was a big change for him.We purchased an preowned SL 500 and we love it,they were very patient with educating us on the different features etc.We would definitely reccomend the dealership and our salesperson Debbie Starks More
As usual, prompt service on a minor repair. My car was inspected promptly, and Kim ensured that the job was dome quickly. I spent only one hour at teh dealership while the team replaced an "O" ring in th inspected promptly, and Kim ensured that the job was dome quickly. I spent only one hour at teh dealership while the team replaced an "O" ring in the transmission. Kim fully explained what the problem was and what had been done to repair it. More
The dealership is excellent... full of great people and a great service department. I ordered a car to be built at the factory, and they handled the whole process with ease and were professional. It was my great service department. I ordered a car to be built at the factory, and they handled the whole process with ease and were professional. It was my second purchase at this dealer and I have recommended 2 other purchases as well. More