Mercedes-Benz of Atlanta Northeast

Great customer service provided during my recent service visit. Tyler did a great job getting me in an out and the experience makes me proud to have purchased my car from the dealership and having my servi visit. Tyler did a great job getting me in an out and the experience makes me proud to have purchased my car from the dealership and having my service provided there. More

Tyler Black and Nash Solanki have been exceptional in navigating issues with my SL600. They are much of the reason I find Atlanta Classic Cars to be the best Mercedes Dealership in Atlanta - bar none! navigating issues with my SL600. They are much of the reason I find Atlanta Classic Cars to be the best Mercedes Dealership in Atlanta - bar none! More

Initially, I took my car in to have the airmatic repaired. While in, the service team recommended other work to be done but I declined. The blue team service manager--Kim Cates-did a great job of repaired. While in, the service team recommended other work to be done but I declined. The blue team service manager--Kim Cates-did a great job of keeping me abreast of what was going on and, after phoning me to tell me my car was ready, she sent me an email to let me know what had been completed along with the cost. In the same email, the recommendations were listed; they, too, had costs associated. Armed with this GREAT information, I made the decision to have the recommended work done as well. When I called Kim about my decision, she worked me in and I didn't have to make another appointment which would have been an inconvenience. Although I was a bit indecisive on some things, Kim was very sure of the processes and procedures. Any phone message I left, she returned the calls promptly. My service experience with Atlanta Classic Cars was painless. Kim had everything to do with it. I'm sure I'll be back!! Thanks for such a wonderful experience. Allison Stockton S350 More

Fantastic experience, fixed a problem another Mercedes dealership was unable to and who had in fact incorrectly installed a part. Made sure work was done properly, went over details in depth. Loved the dealership was unable to and who had in fact incorrectly installed a part. Made sure work was done properly, went over details in depth. Loved the detailed printed/email report of the results of all the inspections/checks done. First class! More

I was going to purchase a car at this dealership for my company and one of the important parts of the deal to me was service. I asked a direct question regarding maintenance and service cost to the sales company and one of the important parts of the deal to me was service. I asked a direct question regarding maintenance and service cost to the sales rep Steve O. and was told that the mercedes is a great vehicle and only needs a tune up at 100K miles. I was surprised because I know that all cars have recommended service intervals. When I followed up with an e-mail and asked again about the service and the cost, he gave me the Service A and B and the costs and thanked me for my interest in Mercedes and if I needed anything to give him a call. That was 5/28 and he has not made a single follow up call regarding my interest in buying a car. Since I was given false information on my first visit and no follow up, I bought my Mercedes elsewhere. **Update** 6/21/2011 I had a very nice call from the owner of the dealership after this review was posted. She was very kind and sincerely interested in my experience and offered some incentives in the area of service to prove that my sales experience was an isolated incident. I was impressed with the conversation I had with her. Since this dealership is the closest to my house, I will give them a try. More

I was very unhappy with the pressure from the Salesman. He continued to push for us to drive the vehicle before I had even sat in the car. I personally do not enjoy a "pressure" sales approach and would n He continued to push for us to drive the vehicle before I had even sat in the car. I personally do not enjoy a "pressure" sales approach and would not return to Atlanta Classic Cars. Other Mercedes dealerships were much better in terms of "Customer Service" and "Friendliness". More

Everytime I go to this dealer very prfessional from Marcus to my service rep Christy they are tremendous. These people are tremendous assets to this biz. I have several bizs. if they were unemployed th Marcus to my service rep Christy they are tremendous. These people are tremendous assets to this biz. I have several bizs. if they were unemployed they would be working for me . Very Professional and eager tp pleasde the guest like guests in there own home.. In short I love this dealership its amazing how it all comes together. More

Everyone at the dealership, especially the service department, has always friendly and considerate. Taking into consideration the customers time and requests. Each time I have been there they have pro department, has always friendly and considerate. Taking into consideration the customers time and requests. Each time I have been there they have provided quality work, the techs are exceptionally skilled and everyone is very professional at all times. They are honest and look out for your best interest without being pushy about things you choose not to have done at that time. (BIG plus when you're on a budget) I would recommend this dealership and it's service department to anyone as they have always been helpful in answering my questions and addressing my concerns. More

Everyone is friendly, helpful, courteous. Have always gone to ACC.The appt. was made in a timely fashion. I was diagnosed with a expensive problem which I shall explain later. Christie was understanding, gone to ACC.The appt. was made in a timely fashion. I was diagnosed with a expensive problem which I shall explain later. Christie was understanding, informative and helpful. Since the diagnosis took extra time, the servicemen expedited the service and had the car waiting, very clean and at the door. Tammy was also friendly and helpful. Thanks, LN More

I have purchased my second car from Atlanta Classic Cars and I couldn't be happier! These guys are the best! Greg Rabideaux has taken great car of me both times and makes the car buying experience an abso and I couldn't be happier! These guys are the best! Greg Rabideaux has taken great car of me both times and makes the car buying experience an absolute pleasure. The atmosphere was so easy and all the details were done before I arrived. Melissa in the finance area was outstanding too! ACC was mindful of my time too and got me out of the store in an hour all in. I have sent and will continue to send all of my friends to ACC! More