Mercedes-Benz of Arlington an American Service Center Company

This dealership sold me a "Certified" used MB that I found out 21 months later had been damaged and repaired. It cost me $1000.00 in trade in value, not to mention the extra they charge for "Cert that I found out 21 months later had been damaged and repaired. It cost me $1000.00 in trade in value, not to mention the extra they charge for "Certified". They also do not tell you that Mercedes WILL NOT refund unused extended warrantees. Mercedes and ASC both tried to say I had damaged the car( I didn't) and REFUSED any assistance. I also took this car in for service 3 times for transmission issues, and they didn't fix it. Alexandria MB finally fixed it. I am disabled and the bottom line is that this dealership, as well as Mercedes screwed me. DO NOT buy a Mercedes, and if you do, DO NOT buy from this dealership. They are absolutely AWFUL!!!!!! And a Mercedes is nothing but trouble. More

First off, I should never have bought a Benz. I have owned many european makes/models and my CL500 was the most unreliable, troublesome, most expensive mistake of my life. When I took my car to the owned many european makes/models and my CL500 was the most unreliable, troublesome, most expensive mistake of my life. When I took my car to the dealership ( i bought it there), they never diagnosed the issues correctly with ABC suspension, electrical, or transmission related problems. I always got the run-around from service and found myself depressed for the horrible service I received. to think the service rep is supposed to be knowledgable/helpful, but I found this to be the opposite. I finally had it and took it up w/ their Service Manager but to no avail. I called MBUSA Customer Service, and they send me a free keychain. Thanks..but no thanks. I recently sold my benz.. I am a much calmer, happier person. Avoid MB-Arlington..please for your health and well being! More

i hate this place. I own an SLK, an E320 and a ML430. I will never go there again. I will never recommend anyone and I will never buy anything from them a gain. I'm too mad I can't even explain what I we will never go there again. I will never recommend anyone and I will never buy anything from them a gain. I'm too mad I can't even explain what I went through. More

I agree with you all. I was in an accident and they "Fixed" the body but the car was still running like CRAP! I TOLD them from the begining that the car was shaking (after the accident) and they did n "Fixed" the body but the car was still running like CRAP! I TOLD them from the begining that the car was shaking (after the accident) and they did not fix it. They had the insurance company pay for the alignment but thit didn't solve the problem. It seems like we go there and come out with another problem. Besides, the guy is a total JOKE because he doesn't listen. THE CAR DIDN"T SHAKE BEFORE THE ACCIDENT and it DOES after the accident SO FIX IT! Just because there was no damage to the engine doesn't mean that the ACCIDENT didn't cause it! SAVE YOUR MONEY and go to MB of ALEXANDRIA! They know their stuff! More

Every time we took our car into American Service Center, we received terrible service. They are terrible at diagnosing problems, their prices are way too high and their service people are rude and incompet we received terrible service. They are terrible at diagnosing problems, their prices are way too high and their service people are rude and incompetent. Parts have not been installed correctly and screws have been left out during reassembly. The “service manager” is really just an order taking salesperson and couldn’t care less if your car is working correctly when it comes back. If they didn’t do a good job the first time, they will be happy to charge you to try and fix their mistake again. Watch out for double billing! Vote with your dollars – go someplace else. ASC is making so much money that they just don’t care. More

Bought a CPO car from MB of Arlington. Car was terrible. Constant problems and could not be fixed. Their pre certification program does not do a good job for certifying cars to be sold. I had a very bad Constant problems and could not be fixed. Their pre certification program does not do a good job for certifying cars to be sold. I had a very bad experience. I would not recommend benz to anyone looking for a reliable car. Take your money and business elsewhere. More

haughty, unconcerned about potential buyers, service is marginal at best--quality is almost non-existent marginal at best--quality is almost non-existent More

Do NOT take your car here for service!!!Do not buy a used mercedes from them!!!! These people are rude, haughty and they charged us $2,000 but didn't find a problem I KNEW existed and they INSISTED didn't. mercedes from them!!!! These people are rude, haughty and they charged us $2,000 but didn't find a problem I KNEW existed and they INSISTED didn't. I then took our car to Don Pool and their mechanic found the problem immediately!! American Service center also tried to sell us a mercedes that had been in an accident and sustained MAJOR rear end damage. They didn't disclose this information until AFTER we contacted the previous owner and brought it to the attention of the American Service Center sales snake. More

Took car in for noise in front, dealer stated that a part needed to be replaced that was replaced a month prior. the problem turned out to be simple issue that a local repair shop fixed for free when doing a needed to be replaced that was replaced a month prior. the problem turned out to be simple issue that a local repair shop fixed for free when doing an oil change. I was charged a $100 fee to even look at the car at American Service Center. More

This Service center does not get your car back to you when promise. Because my car was not available when I expected it, Mr. Treadwell told me that my service ticket will be mailed to me. It has been o when promise. Because my car was not available when I expected it, Mr. Treadwell told me that my service ticket will be mailed to me. It has been over two weeks, and no ticket or receipt has been mailed to me. I stood there on two occasions and Mr. Treadwell Never introduced himself to me as my service advisor. I met him by chance when i was there to pick up my car on the second trip for service, after it sat there all day for something that should've taken 1/2 day. More