Mercedes-Benz of Arlington an American Service Center Company

after calling dealership and offering them a price and I got a call back close to the price I needed to be to buy a benz, car needed to be re cleaned and they did it for me. The consultant was very friendly got a call back close to the price I needed to be to buy a benz, car needed to be re cleaned and they did it for me. The consultant was very friendly and nice. He knew about the features of the car and helped me with getting rubber mats More

We drove from north carolina to pick up our mercedes benz r class. Salesperson promised the condition of the car like new and it was in great condition. Betty Radley had got us 4.99% which was good. I would r class. Salesperson promised the condition of the car like new and it was in great condition. Betty Radley had got us 4.99% which was good. I would buy another car from american service center again in the future. More

MB dealership in Arlington is absolutely dishonest, disgraceful and incompetent. I brought my E320 in to get the catalytic converter replaced. In 2007, I brought it in to replace the other one so I was disgraceful and incompetent. I brought my E320 in to get the catalytic converter replaced. In 2007, I brought it in to replace the other one so I was familar with the problem. I made the appointment 3 weeks in advance for 9 am. When I dropped it off, my service advisor stated that they would not be able to look at it until 1pm! I told him that the catalytic converter needed to be replaced and it was still under warranty so I would need a rental car. He told me that since I did not purchase my car at the dealership and he did not know it truly was the catalytic converter then he refused. He was rude and disrespectful! Needless to say, I got a rental car and left. Hours later, my service advisor calls and tells me it is the muffler NOT the catalytic converter. I was shocked! I decided that since I was treated so poorly that I would pick it up and told them not to fix it. He was FURIOUS! I picked it up without it being washed and greasy paper seat covers left in my car! I took it to another mechanic to get the MUFFLER fixed. He called me back and told me that NOTHING was wrong with the muffler it was the CATALYTIC CONVERTER that needed to be replaced!!!! I decided to call the GM to voice my grave concerns/treatment. He called me back after hearing my story and gathering info. He told me that "For some reason, we can't find the test for the catalytic converter"!! Can you believe it?? He started raising his voice at me when I got angry and said "What do YOU want ME to do?" There should be laws to protect customers for wrongful behavior. He took me as a fool. STAY AWAY! More

Never in a million years will i recommend this piece of trash of a service dept. These people should be ashamed of themselves for calling themselves professionals. My car's suspension was never fixed prop trash of a service dept. These people should be ashamed of themselves for calling themselves professionals. My car's suspension was never fixed properly and each time, they answer, well drive it for a week and let us know. Can you believe that is the actual answer i received. After dealing with these jokers, i will never come back here and you can bet I will tell most of my friends and colleagues who drive benzes never to get their cars serviced here. More

this is by far the worst dealership i have ever been to regardless of the brand... from the receptionist slouching in her chair with a fleece jacket on chomping on something... so the sexist unprofessional regardless of the brand... from the receptionist slouching in her chair with a fleece jacket on chomping on something... so the sexist unprofessional "sales"men it is the WORST! i wouldnt go back there if they were giving cars away.... service is non existant, i felt like i was in some street market swap meet, not a MERCEDES BENZ dealership.... DO NOT, repeat, DO NOT GO TO THIS DEALER!!! More

Very Poor Customer Service, Quote Low repairs but when you pick your car up the quote is out the window and they also left off the online coupons I brought in. It took a bad rating I gave ASC for the Gen you pick your car up the quote is out the window and they also left off the online coupons I brought in. It took a bad rating I gave ASC for the General Manager to call me directly to correct every issue I had with the entire experience. Generally overpriced and timeliness of repair is poor. More

I'm not sure if they have heard of KBB but tried to sell me a car that was totally overprices. The sales rep and financing reps were both rude. Not sure how they've been is business as long as thy have. G me a car that was totally overprices. The sales rep and financing reps were both rude. Not sure how they've been is business as long as thy have. Good thing they sell Mercedes a car that sells itself. These guys are horrible. More

In September I went into American Service Center to have my car service for recall items and sounds on the wheels. After being there decided to purchase a new car(2009). I wanted 2009 E class, with a pamor my car service for recall items and sounds on the wheels. After being there decided to purchase a new car(2009). I wanted 2009 E class, with a pamorama sunroof, and fold in sideview mirrors,white if possible. The sales person I was talking with said I should keep my car. I left my car for service and when I came from work it wasn't ready. I had to rent a car. The next day was the same thing when I came from work. This time they give a me a MB to use. I spoke to Edward concerning purchasing a new car, he said that they didn't have any in white, with panorama sunroof, and they stop making the fold in side view mirrors on the E class. He side I don't sit in the back.I told him I didn't like the car that I had. He never showed me any cars. The day before I was to pickup my car the manageer call and said that they had a car I might be interested in. It was a 2008 demo that she was using. (no PR,) Edward showed me the car with the managers clothes still in it. I test drove the car and liked it. He said they would give me $30,000.00 for my car. But when I went in to the director of finance(John S. Monro) they would only give me $28,000.00. At no time did Edward come into the office with me. I purchase the car, and then had to go back twice, once for the car mates and the next time for the Blue tooth to be install. At times I felt that I was brothing him. The Saturday that I went back to get the blue tooth install, there was a stain on the side by the door.When I mention it to him, he side the car had been clean, but not detail. I guest not, a few weeks later I open the console in the back, and to my surprise there was ceral and a doll in the back. As of yet I haven't heard from them, not even a service call to see how I like the car. I was anger, that I never wanted to go back there ever again. I trun the car in a purchase the car I wanted. It was wroth the money to beable not to have to go back there again. I can see why there are not cerify dealers for MB. They shouldn't even be able to sell them. Service like that will give the company and other dealers a poor neme. I wonder If they would have treated a man that way? B.L. Hargrove More

I take my car in for service at 10:30am on 2/5/2009. At the time I am typing this, guess what, I still don't have my car. Why you ask? Because MB of alrington has lost the key to my car. Here is the the time I am typing this, guess what, I still don't have my car. Why you ask? Because MB of alrington has lost the key to my car. Here is the story. I pay for the service done to my car at 6:55pm. I give the guy the ticket to my car. After waiting for 26 min, he returns without my car. He says that he was not able to locate the car. After wait for another 10 min, I asked the cashier if he can have one of the other guys help this guy locate my car. She looks at me as if I am being rude. I asked again. There was 6 people in the show room at this time. I guess it was to much to ask that another person help find my car. After an hour of waiting for my car, he returns. This time he tells me, Mr. Harrelson we located your car, its was not in the parking spot provided on your ticket, it was on the third level, but now we can't find the key? xxx? How does one misplace your key to your car. Ok, I am one whom understands that things happen, but this type of service at benz dealership was shocking. As much money as they charge you at the stealer-ship, the car should have been washed an delivered to me. As I type this, I am still waiting for the key to my car to be found. More

ASC (along with MB of Alex.) is owned by an extremely wealthy, extremely greedy family. They didn't get that way by softball negotiating or by being kind and sweet to customers. This place will take yo wealthy, extremely greedy family. They didn't get that way by softball negotiating or by being kind and sweet to customers. This place will take your money but once they do, you're on your own. And with cars as unreliable as late-model Mercedes, you really need someone on your side. Better look elsewhere. I recommend Lexus. More