Mercedes-Benz of Arlington an American Service Center Company

I agree with you all. I was in an accident and they "Fixed" the body but the car was still running like CRAP! I TOLD them from the begining that the car was shaking (after the accident) and they did n "Fixed" the body but the car was still running like CRAP! I TOLD them from the begining that the car was shaking (after the accident) and they did not fix it. They had the insurance company pay for the alignment but thit didn't solve the problem. It seems like we go there and come out with another problem. Besides, the guy is a total JOKE because he doesn't listen. THE CAR DIDN"T SHAKE BEFORE THE ACCIDENT and it DOES after the accident SO FIX IT! Just because there was no damage to the engine doesn't mean that the ACCIDENT didn't cause it! SAVE YOUR MONEY and go to MB of ALEXANDRIA! They know their stuff! More

Every time we took our car into American Service Center, we received terrible service. They are terrible at diagnosing problems, their prices are way too high and their service people are rude and incompet we received terrible service. They are terrible at diagnosing problems, their prices are way too high and their service people are rude and incompetent. Parts have not been installed correctly and screws have been left out during reassembly. The “service manager” is really just an order taking salesperson and couldn’t care less if your car is working correctly when it comes back. If they didn’t do a good job the first time, they will be happy to charge you to try and fix their mistake again. Watch out for double billing! Vote with your dollars – go someplace else. ASC is making so much money that they just don’t care. More

Bought a CPO car from MB of Arlington. Car was terrible. Constant problems and could not be fixed. Their pre certification program does not do a good job for certifying cars to be sold. I had a very bad Constant problems and could not be fixed. Their pre certification program does not do a good job for certifying cars to be sold. I had a very bad experience. I would not recommend benz to anyone looking for a reliable car. Take your money and business elsewhere. More

haughty, unconcerned about potential buyers, service is marginal at best--quality is almost non-existent marginal at best--quality is almost non-existent More

Do NOT take your car here for service!!!Do not buy a used mercedes from them!!!! These people are rude, haughty and they charged us $2,000 but didn't find a problem I KNEW existed and they INSISTED didn't. mercedes from them!!!! These people are rude, haughty and they charged us $2,000 but didn't find a problem I KNEW existed and they INSISTED didn't. I then took our car to Don Pool and their mechanic found the problem immediately!! American Service center also tried to sell us a mercedes that had been in an accident and sustained MAJOR rear end damage. They didn't disclose this information until AFTER we contacted the previous owner and brought it to the attention of the American Service Center sales snake. More

Took car in for noise in front, dealer stated that a part needed to be replaced that was replaced a month prior. the problem turned out to be simple issue that a local repair shop fixed for free when doing a needed to be replaced that was replaced a month prior. the problem turned out to be simple issue that a local repair shop fixed for free when doing an oil change. I was charged a $100 fee to even look at the car at American Service Center. More

This Service center does not get your car back to you when promise. Because my car was not available when I expected it, Mr. Treadwell told me that my service ticket will be mailed to me. It has been o when promise. Because my car was not available when I expected it, Mr. Treadwell told me that my service ticket will be mailed to me. It has been over two weeks, and no ticket or receipt has been mailed to me. I stood there on two occasions and Mr. Treadwell Never introduced himself to me as my service advisor. I met him by chance when i was there to pick up my car on the second trip for service, after it sat there all day for something that should've taken 1/2 day. More

I am a regular customer, and have seen the rapid decline in service quality. Most recent experince required two trips to repair. But even worse, employees scratched the paint on the car. No response from de in service quality. Most recent experince required two trips to repair. But even worse, employees scratched the paint on the car. No response from dealer, no apology, nothing! ASC is good at taking your check, but not service after the sale. More

Cash purchase. Sales' "tags & titling" person didn't put both my wife and me on the title as was clearly typed on the purchase order. No paperwork at all on the expensive MB Extended Warra person didn't put both my wife and me on the title as was clearly typed on the purchase order. No paperwork at all on the expensive MB Extended Warranty purchased with the vehicle. Three faxes and one phone call to the general manager received only one call-back but still no action 30 days later. If they can't get the purchase transaction correct after almost five months, why would I ever chance taking the vehicle there for service? More

Much experience with this dealer re: both sales and service. Their attitude is astonishing... it's like "throw us your money and shut up" ... they won't lift a finger on the sales side, it's take it o service. Their attitude is astonishing... it's like "throw us your money and shut up" ... they won't lift a finger on the sales side, it's take it or leave it... if the salesman discovers you're not eager to pay list pric-- or over--he suddenly acts as if he doesn't know you... part of the problem with that is that there's too much money floating around the Washington area, so people come in and pay premiums ... but still a salesman should be willing to look up his inventory instead of just saying buy one of these....<br><br>On service, they took a perfectly-running car for a look-over and returned it barely running. Took it back and they fixed it halfway, then I decided to cut my losses and use another mechanic. BEWARE THIS PLACE!!! More