Mercedes-Benz of Arlington an American Service Center Company

haughty, unconcerned about potential buyers, service is marginal at best--quality is almost non-existent marginal at best--quality is almost non-existent More

Do NOT take your car here for service!!!Do not buy a used mercedes from them!!!! These people are rude, haughty and they charged us $2,000 but didn't find a problem I KNEW existed and they INSISTED didn't. mercedes from them!!!! These people are rude, haughty and they charged us $2,000 but didn't find a problem I KNEW existed and they INSISTED didn't. I then took our car to Don Pool and their mechanic found the problem immediately!! American Service center also tried to sell us a mercedes that had been in an accident and sustained MAJOR rear end damage. They didn't disclose this information until AFTER we contacted the previous owner and brought it to the attention of the American Service Center sales snake. More

Took car in for noise in front, dealer stated that a part needed to be replaced that was replaced a month prior. the problem turned out to be simple issue that a local repair shop fixed for free when doing a needed to be replaced that was replaced a month prior. the problem turned out to be simple issue that a local repair shop fixed for free when doing an oil change. I was charged a $100 fee to even look at the car at American Service Center. More

This Service center does not get your car back to you when promise. Because my car was not available when I expected it, Mr. Treadwell told me that my service ticket will be mailed to me. It has been o when promise. Because my car was not available when I expected it, Mr. Treadwell told me that my service ticket will be mailed to me. It has been over two weeks, and no ticket or receipt has been mailed to me. I stood there on two occasions and Mr. Treadwell Never introduced himself to me as my service advisor. I met him by chance when i was there to pick up my car on the second trip for service, after it sat there all day for something that should've taken 1/2 day. More

I am a regular customer, and have seen the rapid decline in service quality. Most recent experince required two trips to repair. But even worse, employees scratched the paint on the car. No response from de in service quality. Most recent experince required two trips to repair. But even worse, employees scratched the paint on the car. No response from dealer, no apology, nothing! ASC is good at taking your check, but not service after the sale. More

Cash purchase. Sales' "tags & titling" person didn't put both my wife and me on the title as was clearly typed on the purchase order. No paperwork at all on the expensive MB Extended Warra person didn't put both my wife and me on the title as was clearly typed on the purchase order. No paperwork at all on the expensive MB Extended Warranty purchased with the vehicle. Three faxes and one phone call to the general manager received only one call-back but still no action 30 days later. If they can't get the purchase transaction correct after almost five months, why would I ever chance taking the vehicle there for service? More

Much experience with this dealer re: both sales and service. Their attitude is astonishing... it's like "throw us your money and shut up" ... they won't lift a finger on the sales side, it's take it o service. Their attitude is astonishing... it's like "throw us your money and shut up" ... they won't lift a finger on the sales side, it's take it or leave it... if the salesman discovers you're not eager to pay list pric-- or over--he suddenly acts as if he doesn't know you... part of the problem with that is that there's too much money floating around the Washington area, so people come in and pay premiums ... but still a salesman should be willing to look up his inventory instead of just saying buy one of these....<br><br>On service, they took a perfectly-running car for a look-over and returned it barely running. Took it back and they fixed it halfway, then I decided to cut my losses and use another mechanic. BEWARE THIS PLACE!!! More

Went in to look at a Mercedes and the salesman made me feel like I was at a used Yugo lot. The pressure was ridiculous, they treated me like I did not know anything about cars, pricing, financing and eve feel like I was at a used Yugo lot. The pressure was ridiculous, they treated me like I did not know anything about cars, pricing, financing and even colors! I am a race car driver, a silent partner in a car dealer, and a finance lawyer. I wanted a blue car and the salesman said he had one coming in. It was metallic black, but he was trying to convince me it was blue! It was clearly black. Then he played the stupid trick of "what would you pay?" "If we gave you this price, would you buy it now?" I hate those games and can't imagine who enjoys them. That is not the experience I would expect at a Mercedes dealer. I bought a BMW. More