Mercedes-Benz of Arlington an American Service Center Company

In September I went into American Service Center to have my car service for recall items and sounds on the wheels. After being there decided to purchase a new car(2009). I wanted 2009 E class, with a pamor my car service for recall items and sounds on the wheels. After being there decided to purchase a new car(2009). I wanted 2009 E class, with a pamorama sunroof, and fold in sideview mirrors,white if possible. The sales person I was talking with said I should keep my car. I left my car for service and when I came from work it wasn't ready. I had to rent a car. The next day was the same thing when I came from work. This time they give a me a MB to use. I spoke to Edward concerning purchasing a new car, he said that they didn't have any in white, with panorama sunroof, and they stop making the fold in side view mirrors on the E class. He side I don't sit in the back.I told him I didn't like the car that I had. He never showed me any cars. The day before I was to pickup my car the manageer call and said that they had a car I might be interested in. It was a 2008 demo that she was using. (no PR,) Edward showed me the car with the managers clothes still in it. I test drove the car and liked it. He said they would give me $30,000.00 for my car. But when I went in to the director of finance(John S. Monro) they would only give me $28,000.00. At no time did Edward come into the office with me. I purchase the car, and then had to go back twice, once for the car mates and the next time for the Blue tooth to be install. At times I felt that I was brothing him. The Saturday that I went back to get the blue tooth install, there was a stain on the side by the door.When I mention it to him, he side the car had been clean, but not detail. I guest not, a few weeks later I open the console in the back, and to my surprise there was ceral and a doll in the back. As of yet I haven't heard from them, not even a service call to see how I like the car. I was anger, that I never wanted to go back there ever again. I trun the car in a purchase the car I wanted. It was wroth the money to beable not to have to go back there again. I can see why there are not cerify dealers for MB. They shouldn't even be able to sell them. Service like that will give the company and other dealers a poor neme. I wonder If they would have treated a man that way? B.L. Hargrove More

I take my car in for service at 10:30am on 2/5/2009. At the time I am typing this, guess what, I still don't have my car. Why you ask? Because MB of alrington has lost the key to my car. Here is the the time I am typing this, guess what, I still don't have my car. Why you ask? Because MB of alrington has lost the key to my car. Here is the story. I pay for the service done to my car at 6:55pm. I give the guy the ticket to my car. After waiting for 26 min, he returns without my car. He says that he was not able to locate the car. After wait for another 10 min, I asked the cashier if he can have one of the other guys help this guy locate my car. She looks at me as if I am being rude. I asked again. There was 6 people in the show room at this time. I guess it was to much to ask that another person help find my car. After an hour of waiting for my car, he returns. This time he tells me, Mr. Harrelson we located your car, its was not in the parking spot provided on your ticket, it was on the third level, but now we can't find the key? xxx? How does one misplace your key to your car. Ok, I am one whom understands that things happen, but this type of service at benz dealership was shocking. As much money as they charge you at the stealer-ship, the car should have been washed an delivered to me. As I type this, I am still waiting for the key to my car to be found. More

ASC (along with MB of Alex.) is owned by an extremely wealthy, extremely greedy family. They didn't get that way by softball negotiating or by being kind and sweet to customers. This place will take yo wealthy, extremely greedy family. They didn't get that way by softball negotiating or by being kind and sweet to customers. This place will take your money but once they do, you're on your own. And with cars as unreliable as late-model Mercedes, you really need someone on your side. Better look elsewhere. I recommend Lexus. More

This dealership sold me a "Certified" Used MB and I found out 21 months later this car had been damaged. It lost me $1000.00 in trade in value. They also do not tell you that Mercedes WILL NOT re and I found out 21 months later this car had been damaged. It lost me $1000.00 in trade in value. They also do not tell you that Mercedes WILL NOT refund unused extended warrantees. Because they never registered this car's warranty, I did get $1845.00 back, however I did not get the tax of $46.13 back. Why should I pay tax on something I never had? I also took this car there 3 times for transmission issues. They couldn't fix it, finally Alexandria MB fixed it. DO NOT BUY A CAR AT American Service Center!!!!! They absolutely stink as a Mercedes dealership. More

This dealership sold me a "Certified" used MB that I found out 21 months later had been damaged and repaired. It cost me $1000.00 in trade in value, not to mention the extra they charge for "Cert that I found out 21 months later had been damaged and repaired. It cost me $1000.00 in trade in value, not to mention the extra they charge for "Certified". They also do not tell you that Mercedes WILL NOT refund unused extended warrantees. Mercedes and ASC both tried to say I had damaged the car( I didn't) and REFUSED any assistance. I also took this car in for service 3 times for transmission issues, and they didn't fix it. Alexandria MB finally fixed it. I am disabled and the bottom line is that this dealership, as well as Mercedes screwed me. DO NOT buy a Mercedes, and if you do, DO NOT buy from this dealership. They are absolutely AWFUL!!!!!! And a Mercedes is nothing but trouble. More

First off, I should never have bought a Benz. I have owned many european makes/models and my CL500 was the most unreliable, troublesome, most expensive mistake of my life. When I took my car to the owned many european makes/models and my CL500 was the most unreliable, troublesome, most expensive mistake of my life. When I took my car to the dealership ( i bought it there), they never diagnosed the issues correctly with ABC suspension, electrical, or transmission related problems. I always got the run-around from service and found myself depressed for the horrible service I received. to think the service rep is supposed to be knowledgable/helpful, but I found this to be the opposite. I finally had it and took it up w/ their Service Manager but to no avail. I called MBUSA Customer Service, and they send me a free keychain. Thanks..but no thanks. I recently sold my benz.. I am a much calmer, happier person. Avoid MB-Arlington..please for your health and well being! More

i hate this place. I own an SLK, an E320 and a ML430. I will never go there again. I will never recommend anyone and I will never buy anything from them a gain. I'm too mad I can't even explain what I we will never go there again. I will never recommend anyone and I will never buy anything from them a gain. I'm too mad I can't even explain what I went through. More

I agree with you all. I was in an accident and they "Fixed" the body but the car was still running like CRAP! I TOLD them from the begining that the car was shaking (after the accident) and they did n "Fixed" the body but the car was still running like CRAP! I TOLD them from the begining that the car was shaking (after the accident) and they did not fix it. They had the insurance company pay for the alignment but thit didn't solve the problem. It seems like we go there and come out with another problem. Besides, the guy is a total JOKE because he doesn't listen. THE CAR DIDN"T SHAKE BEFORE THE ACCIDENT and it DOES after the accident SO FIX IT! Just because there was no damage to the engine doesn't mean that the ACCIDENT didn't cause it! SAVE YOUR MONEY and go to MB of ALEXANDRIA! They know their stuff! More

Every time we took our car into American Service Center, we received terrible service. They are terrible at diagnosing problems, their prices are way too high and their service people are rude and incompet we received terrible service. They are terrible at diagnosing problems, their prices are way too high and their service people are rude and incompetent. Parts have not been installed correctly and screws have been left out during reassembly. The “service manager” is really just an order taking salesperson and couldn’t care less if your car is working correctly when it comes back. If they didn’t do a good job the first time, they will be happy to charge you to try and fix their mistake again. Watch out for double billing! Vote with your dollars – go someplace else. ASC is making so much money that they just don’t care. More

Bought a CPO car from MB of Arlington. Car was terrible. Constant problems and could not be fixed. Their pre certification program does not do a good job for certifying cars to be sold. I had a very bad Constant problems and could not be fixed. Their pre certification program does not do a good job for certifying cars to be sold. I had a very bad experience. I would not recommend benz to anyone looking for a reliable car. Take your money and business elsewhere. More