Mercedes-Benz of Arlington an American Service Center Company

I have been doing business with ASC for ~ 12 years. Their service is primo and my service advisor Dave Smith is EXCELLENT/OUTSTANDING. He is curtious, understands the issue, informative and reliable. Their service is primo and my service advisor Dave Smith is EXCELLENT/OUTSTANDING. He is curtious, understands the issue, informative and reliable. Dave is a truly an outstanding American and has become a friend. I would highly recommend ASC and Dave Smith to anyone. More

I have purchased 4 Mercedes-Benz from American Service Center since 1998. After the initial purchase, I was PARTICULARLY impressed with the service provided by Mr. Dave Smith, a Service Manager at ASC. Center since 1998. After the initial purchase, I was PARTICULARLY impressed with the service provided by Mr. Dave Smith, a Service Manager at ASC. He is extremely knowledgeable about M-B autos, concerned with the guest's time and money, extremely professional, checks to insure all service and maintenance needs have been addressed (and is a heck of a personable guy to boot.) I say without reservation Mr. Dave Smith is THE reason I purchased 3 more M-B autos at ASC. Of note, when in the waiting area, WELL more that half of the pages are for Mr. Smith - - a testiment that others share my strong feelings regarding his handling of Guests and service/maintenance. He should be commended and recognized for his talents and professionalism! Jerry Craig / La Plata, Maryland More

Have used ASC for sales and service for over 20 years. Very satisfied in all respects. The quality of the cars (we've purchased both C-class and E-class models) is unsurpassed. And the service departm Very satisfied in all respects. The quality of the cars (we've purchased both C-class and E-class models) is unsurpassed. And the service department is equally impressive. Appointments are easy to schedule, and the work is completed in a timely manner. And on those few occasions when I needed to have unexpected work done quickly, I've never been disappointed. More

I have now purchased two vehicles from Mr. Smoak. My buying experience with both cars was exceptional. Greg has very comprehensive product knowledge that made my selection process a lot more manageable buying experience with both cars was exceptional. Greg has very comprehensive product knowledge that made my selection process a lot more manageable. More importantly however, Greg's support after the sale has also been excellent. He is never hard to reach and is always prompt to suggest ways to resolve my current issue... up to and including visiting my home to pickup my car and deliver a loaner. Over many years I have purchased many automobiles but never have I experienced after sale support like this! Good job Greg Smoak and good job American Service Center. More

OMG... Garry, Stan, Hugh and the valets took such good care of me. They treated me with respect and I totally appreciate it. As a woman it is typically an awful experience going to a dealership or in fo care of me. They treated me with respect and I totally appreciate it. As a woman it is typically an awful experience going to a dealership or in for service. This was a FANTASTIC experience. I felt respected and feel that I received an amazing deal. I am so grateful for the teamwork that was displayed in handling my service experience. Thank you guys!! More

My wife and I test drove many different luxury crossovers before agreeing that the ML350 was the perfect fit. What really sold it for us, however, was our experience with Frank Namin. Frank's 22 year caree before agreeing that the ML350 was the perfect fit. What really sold it for us, however, was our experience with Frank Namin. Frank's 22 year career as a Mercedes salesman is a testament to his consumer first attitude and his steadfast belief in the product. It's rare that you walk away from the car buying experience with a smile. Yesterday, my wife and I not only gained a new car, we also made a new friend. More

The process to order my new Mercedes E350 Bluetec was straightforward, and the dealer accelerated delivery by modifying the specs of a vehicle already in the delivery pipeline. Mr. Calvin Hicks impresse straightforward, and the dealer accelerated delivery by modifying the specs of a vehicle already in the delivery pipeline. Mr. Calvin Hicks impressed me with his superior knowledge of the product, and Mr. Frank Namin impressed me for his responsiveness and transparency of the purchase process. Once completed, the upgrade of the new showroom will be a great asset to a great dealership. More

I had worked with Calvin Hicks in the past, so I knew he would be reliable a second time. He had actually stayed in touch over the years checking on my satisfaction with the car I leased, an ML 30 Blue Tec. would be reliable a second time. He had actually stayed in touch over the years checking on my satisfaction with the car I leased, an ML 30 Blue Tec. Unfortunately, I underestimated the mileage I would need and I went over my mileage. True to his word, he was able to work out a deal to make it more beneficial for me to get into a new car lease, instead of the fees to increase the mileage on my old car. Even after the deal was done, I made a last minute change and decided on a larger SUV, the GL. He was patient and kind and accommodated my request. The office staff was also kind and offered their personal office space for me to change and feed my newborn child who came with me. Overall, a great experience. Best of all, I know I am getting a quality car! More

We had a great experience when purchasing our new car. The entire sales staff was friendly and willing to help us out in any way possible. I would definitely recommend others to go to this dealer if they The entire sales staff was friendly and willing to help us out in any way possible. I would definitely recommend others to go to this dealer if they were interested in a Mercedes. I absolutely love my new car and am thankful to the American Service Center for their great customer service! More

The American Service Center dealership was very convenient to work with - especially because of their proximity to my home. My sales representatitive - Mr. Calvin Hicks, Jr. - is exactly the type convenient to work with - especially because of their proximity to my home. My sales representatitive - Mr. Calvin Hicks, Jr. - is exactly the type of salesman everyone hopes they'll have the pleasure of dealing with during new car selection and negotiations. He is unerringly honest, tireless in his efforts to please his customers, and very accurate in his assessment of when a new car order from the German factory will actually arrive at his dealership. My GLK 350 is being stubborn in its refusal to retain the bluetooth settings from my year-old Verizon cell phone, but Calvin has repeatedly re-connected the phone with a positive attitude and complete willingness to remain at the dealership after his scheduled work hours have ended. His kindness has convinced me to buy a new cell phone - which will be helpful even if the GLK still will not retain its bluetooth settings. By far the most important source of my satisfaction with American Service Center is the professionalism of Calvin Hicks. Of special interest to me is Calvin's unflagging admiration for Mercedes Benz products - even while we struggle to make my new one work as advertised. I most strongly recommend anyone visiting American Service Center on Glebe Road in Arlington, Virginia to ask for assistance from new car salesman Calvin Hicks, Jr. - and you'll wish that Calvin had represented you on all previous new car purchases. More