Mercedes-Benz of Arlington an American Service Center Company

In the market to buy a luxury car and after several months of research decided a new Mercedes was the car for me. After a few more months of researching where to buy the car ( price was important but I months of research decided a new Mercedes was the car for me. After a few more months of researching where to buy the car ( price was important but I wanted reassurance of quality service and trust) I reached out to AMSC through their website and am glad I did! The team was very helpful, knowledgeable, responsive and provided the excellent customer service one expects when buying a Mercedes Benz. After my initial vetting I was connected with a sales person who provided the same excellent customer service and responsiveness and am now the proud owner of my 1st Mercedes. Based on this experience they have a customer and a fan for life. More

Ralph and Jeff went above and beyond to correct the issue I had with the Finance Manager. So, I decided not to let the actions of one person to affect the entire dealership and other employees. I had with the Finance Manager. So, I decided not to let the actions of one person to affect the entire dealership and other employees. More

Sales staff are well educated on their many products and have proven to be honest and dependeable. Good trade in value and outstanding personal service. have proven to be honest and dependeable. Good trade in value and outstanding personal service. More

I worked with this dealership over the phone for several weeks looking for a specific year/model used Mercedes. They received one in stock and contacted me to come in and take a look. I had to wait severa weeks looking for a specific year/model used Mercedes. They received one in stock and contacted me to come in and take a look. I had to wait several days because the car was "getting its Certified Pre-Owened inspection and detailing". I was told it was pristine and I wouldn't be disappointed. They pressured me to place a $1000 deposit over the phone to be sure it wouldn't be sold before I arrived (I refused). I went to see the car and took it for a test drive. The car's dash was dusty and certainly not recently detailed, but no big deal. Upon further inspection the inner third of the left front wheel was worn to the belts (eventhough the car had a brand new VA inpsection sticker on the window) and the front air dam was cracked and damaged. But what really made me run away was when I opened the hood of this car -- that I had to wait days to see while it was being meticulously mechanically checked -- only to find a rodent's nest of shredded paper and leaves sitting right on top of engine manifold! When I pointed all of this out to the salesman, his reply was "Well, it is a used car" -- that's not the answer I expected when looking at a Certified Pre-Owned Mercedes. More

I have been taking my current used Mercedes to ASC since I first acquired it from a large multi-brand dealer chain. I wanted to try an actual MB dealer for service, and compare it to my prior--mostly bad--d I first acquired it from a large multi-brand dealer chain. I wanted to try an actual MB dealer for service, and compare it to my prior--mostly bad--dealer service experiences with other brands. I've used ASC ever since that first repair, due to what has been superior customer service and excellent quality of repair. From the time you pull into the garage-like, yet open service drop-off area, to the quick approach of an ASC associate to help you, all the way to the clean, repaired car you pick up, and the email/phone follow-ups, the service experience at ASC has been a world of difference from other dealer service I've had. While that customer experience is all well and good, the quality of repair at ASC has been excellent. I don't recall *ever* having to take my car back because something wasn't done properly, or *ever* having to argue with anyone about things done that shouldn't have been done, or things not done that ought to've been done. And while that certainly should be the norm, my prior experience with dealer service--as well as most independent repair shops--marks this as particularly noteworthy. I was lucky enough to have Dan Moreau as my first service advisor/assistant service manager, and I continue to call on Dan whenever I have service questions or issues to resolve. Dan has listened carefully to my questions and requests, and has answered honestly and thoroughly. Dan has also helped secure MB-USA coverage for items that might not--technically--be covered, but which an owner shouldn't really expect to pay for. (Overall, and happily so, this Mercedes has been far more reliable and even economical to maintain than either of two prior cars, a Honda and a VW.) As with an earlier reviewer, I live in DC, and find ASC convenient to Metro. Should you not wish to walk the three blocks to/from the Ballston station (Orange line), ASC offers shuttle service. I will certainly lean toward Mercedes for my next car, and will definitely continue to have them serviced at ASC. More

I requested diagnostics because the Check Engine light was on and agreed to pay $ 120 for the diagnostic. The diagnostic was not completed and instead the service center put a Virginia inspection rejec was on and agreed to pay $ 120 for the diagnostic. The diagnostic was not completed and instead the service center put a Virginia inspection rejection sticker on the car (which is registered in Massachusetts and has a valid inspection sticker). When I questioned why I should pay for uncompleted work I was told "that's your problem" I registered a compliant on this companies web-site. I received one voice mail - which I returned but only reached their voice mail. The service center never bothered to follow up after this, even though I clearly stated I was unsatisfied with the work. Here are the reasons why this service center gets a bad rating: Customer service - very bad Poor response to customers questions Apparent lack of interest in resolving the issue. Quality of work - very bad The work was simply not done, even though it was paid for. Probable breach of contract Friendliness - very bad Apparently predatory behavior Overall Experience - very bad Customer paid, but no actual service provided Price Paid - very bad Nothing was achieved for the amount paid. More

I have always had the best service from Dave, he is the only one I go to at your dealership. Prior to having my car serviced with you I had used others dealers and none of the service managers or service only one I go to at your dealership. Prior to having my car serviced with you I had used others dealers and none of the service managers or service comes close to what Dave does. Dave is honest, upfront and very customer satisfaction oriented. He has built up a trust factor with me for any of the work that needs to be completed. He always handles my service very efficiently. More

Kit Cross has provided great service for the past two years and has made every visit exceptional. The dealership has also been very customer conscious to make the physical areas accessible during the upg years and has made every visit exceptional. The dealership has also been very customer conscious to make the physical areas accessible during the upgrade of the facility. I have never experienced such attention to detail during my fifty years of automobile ownership and maintenance. I am also very satisfied and impressed with the road-side service that has been provided. Not only has it been prompt but also at not cost to me!!!! Thank you Kit and the management of ASC that has been in business since 1937. More

Each time I come to the dealership for service, Max is Each time I come to the dealership for service, Max is A pleasure to work with. Most times he has the work done quickly that same day. He also mak Each time I come to the dealership for service, Max is A pleasure to work with. Most times he has the work done quickly that same day. He also makes the experience more personal than I have experienced at other shops in the past. They also have refinished their facility and it is top notch. More

Dave Smith and the ASC team keep our high-mileage Benzes humming along. They almost always get it right the first time, and when they don't they are prompt to remedy any issues. Courtesy and responsiveness humming along. They almost always get it right the first time, and when they don't they are prompt to remedy any issues. Courtesy and responsiveness couldn't be better. Bills are very detailed; you know exactly what was done and how much it cost. I prefer email communication and they support that. More