Mercedes-Benz of Arlington an American Service Center Company

American Service Center (ASC), Arlington, VA has the worse service department I've ever encountered! In particular, their "service advisor" Max KIA is not only clueless about products, but to make thin worse service department I've ever encountered! In particular, their "service advisor" Max KIA is not only clueless about products, but to make things worse arrogant and dishonest. My experinece is based on two horrible enounters -- there will be no potential for "third time is a charm!" 1 - a few years ago, I entrusted my CLK to ASC's Max KIA to not only have service done, but also provide me a quote for repairing a scratch. He called me when I was scheduled to pick it up and told me that the car had been an accident, but no worries, he would ensure it was repaired quicky and completely and I could keep the loaner while the body work was being done. I agreed and told him I would expect that while repairing the damage they caused to my vehicle they would paint the scratch on the door at their expense. He told me no worries, he would take care of me. When I arrived to pickup the CLK, I was presented with a bill that showed a 10% discount on the repair of the scratch I initially sought their help to fix. Max was no where to be found, nor was a manager. So, I paid for the car drove it home. I tried to contact Max and ASC management about the situation after the fact and got no where. So, I chalked their service department up to a bunch of crooks and took my business elsewhere. Ironically, when my husband recently traded that car for a new car, ASC tried to discount the value of the car based on the "shoddy repair work". Fortunately, the deal had been cut and the salesperson, a true professional, honored the original offer for the CLK. (My husband, of course, explained the fiasco with ASC service.). 2 - Today, the keyless entry on my new ML 350 failed, and since I was in the area and had recently purchased the ML 350 from ASC, I drove into the service bay and asked for help. After being shuffled around, I was finally directed to Max KIA. Max KIA reinforced his character as clueless, arrogant, and dishonest! He acted bothered to have to help a customer and then accused me of not knowing how to use the keyless entry. As he walked around the car, he showed me how the touchless sensors work. (I've been driving the car with no issue for a month, so I know how it works... but today it failed and could not be opened by me nor the MBRACE app, nor the MBRACE on-call people. He suggested I use the key to enter the car in the future. The only saving grace was KIA didn't crash my car nor try to charge me this time. All I got was his attitude! So, MB ASC, think about it ... maybe you need to get your service department up to MB standards -- and get rid of KIA! More

Reminder of the upcoming service was good although the car did warn me each time I started the car. I have always had good service at this dealer reason why I have had MB the last 40 years. Joe Gat car did warn me each time I started the car. I have always had good service at this dealer reason why I have had MB the last 40 years. Joe Gatt More

I am always treated like a valued customer and the work is well done. A loaner/rental car is always provided. Good value is given for the price. is well done. A loaner/rental car is always provided. Good value is given for the price. More

Frank gave me very good service. When it was decided that I had to order a car since the one I wanted wasn't available he kept me informed of what was going on. When the car came in he explained all th that I had to order a car since the one I wanted wasn't available he kept me informed of what was going on. When the car came in he explained all the features of the car to me. He also assured me that I was always welcome to come back to him with any questions. More

good, friendly atmosphere.good, great, outstanding, stupendous, wonderful, exciting, exlirating! This is how servive ought to be. Mercedes sets the standard on how it should be done. stupendous, wonderful, exciting, exlirating! This is how servive ought to be. Mercedes sets the standard on how it should be done. More

Dave Smith is the reason that we come to Arlington Virginia for service. We live in Zloudoun county and gave to pass by Mercedes of Tyson's. we used to go their for service. It was not a pleasant expe Virginia for service. We live in Zloudoun county and gave to pass by Mercedes of Tyson's. we used to go their for service. It was not a pleasant experience. We decided to try Arlington. We make the hour and a half drive in to Arlington to have a great experience and we feel that the Dave Smith our service writer, cares about us and our business. - Dennis Jones More

The knob to my seat adjuster was missing and my car was not clean. Had 2 wait over an hour to order part and get car re-washed, but overall things were ok not clean. Had 2 wait over an hour to order part and get car re-washed, but overall things were ok More

Purchased a new 2012 ML350 from ASC and dealt with Larry Haney. He was extremely honest, knowledgeable and adjusted his schedule so that we could meet on his days off. I was also very impressed with the M Haney. He was extremely honest, knowledgeable and adjusted his schedule so that we could meet on his days off. I was also very impressed with the Marcus, the Sales Manager. We were able to agree on a price quickly, with non of the back and forth non-sense. The Finance Director, Debbie, was able to complete the paperwork in 10 mins and I was on my way home. Everyone I dealt with was easy to work with. More

My experience with this dealership and its sales consultant, Calvin Hicks, were the more that exemplary. Mr. Hicks went out o his way to insure that all my questions were satisfactorily answered and consultant, Calvin Hicks, were the more that exemplary. Mr. Hicks went out o his way to insure that all my questions were satisfactorily answered and ensured that I was completely satisfied before I left the premises. He more than met my price constraints. Mr. Monro also was more than helpful in answering my financial questions and processing the necessary paperwork. More

It was a pleasure working with Larry. He was a thorough professional and showed that he cared about me not only as a customer but as a person. He worked with me and over time we got the deal done. I feel v professional and showed that he cared about me not only as a customer but as a person. He worked with me and over time we got the deal done. I feel very comfortable recommending Larry to my friends and family. More