Mercedes-Benz of Arlington an American Service Center Company

Mr Gafurov was very helpful in locating the particular Type of C class that we were interested in, and the negotiating process was low-key and not stressful. Most pleasant experience I have ever had buyin Type of C class that we were interested in, and the negotiating process was low-key and not stressful. Most pleasant experience I have ever had buying a car. The post-sale explanation of the specific car's operating features,using an I- pad, was very helpful, and he followed up several times afterwards to ensure we were satisfied. I would recommend him to others. More

Greg Smoak was outstanding. He was forthright in dealing with us and provided great service. He worked hard to locate a pre-production vehicle with the hard-to-find options we wanted and guided us through with us and provided great service. He worked hard to locate a pre-production vehicle with the hard-to-find options we wanted and guided us through the ordering process very nicely. He even stayed late to deliver the car on the same day it arrived at the dealership. Well done!!! More

It was great working with Larry and John, the GM - their professionalism and courteous treatment helped clinch the deal. I would definitely recommend working with these two gentlemen. professionalism and courteous treatment helped clinch the deal. I would definitely recommend working with these two gentlemen. More

It was a good experience overall, however, I had to spend the entire day at the dealership due to that a malfunction was encountered on the left tun signal on the left mirror. I had to wait for it to be fixe the entire day at the dealership due to that a malfunction was encountered on the left tun signal on the left mirror. I had to wait for it to be fixed in order to take delivery of the vehicle (E Class). This is the second vehicle I have bought at Mercedes-Benz of Arlington and twice Ron has done a very good job. Thx More

The service lane is indoors, which is very nice considering it was 25 degrees outside when I dropped of my SL550 to have a blown out tire replaced. I was on a tight schedule during my lunch hour, considering it was 25 degrees outside when I dropped of my SL550 to have a blown out tire replaced. I was on a tight schedule during my lunch hour, so Max had me in and out in about 10 minutes with a loaner car from Enterprise next door. My experience with Enterprise was surprisingly good too. Max called me later that day to report that I had damage to 3 tires, one which was less than 6 months old that I had purchased at another dealer. I faxed the receipt from the other dealer and also gave him the contract number of the wheel and tire protection I had purchased with the car and next thing I know he replaced all three tires under warranty. The only thing I had to pay for was to have the front end realigned (pothole caused all my problems.) My only very minor complaint was that when I went to the cashier to pay, both ladies had their backs to me, one working on something, the other surfing the net. But in the end the valet brought me a freshly washed vehicle, and the spare and tools had all been put back where they belonged. A very good first experience with this dealer. More

Enjoyed working with used cars sales Person Max, provided a excellent service & was able to work with his management in getting a workable deal accomplished to my figure of affordability. Person in Title a excellent service & was able to work with his management in getting a workable deal accomplished to my figure of affordability. Person in Title and final sales paper work provided outstanding service in a minimum of time. Only area of concern was the coffee / tea area could use a upgrade. More

I continue to use American Service center because of the outstanding service and my Service person Kit Cross, his superior customer service is why I keep coming back. outstanding service and my Service person Kit Cross, his superior customer service is why I keep coming back. More

I had a very positive experience with J.J. Bokhari, the sales representative, during the process of selecting and purchasing a 2013 C300 in January 2013. I had several visits to the dealer and Mr. Bokhari sales representative, during the process of selecting and purchasing a 2013 C300 in January 2013. I had several visits to the dealer and Mr. Bokhari exceeded all expectations in customer service to answer all of my questions and by providing useful and relevant information to assist in my decision making process. He was also very helpful in guiding me through the purchase and financing process as well as demonstrating all of the features of the C300 vehicle I purchased. More

Gary was very patient with the warranty company and worked closely with them to get them to use the MB parts for the repairs. There were some issues about diagnostics cost which Alfred personally revi worked closely with them to get them to use the MB parts for the repairs. There were some issues about diagnostics cost which Alfred personally reviewed. All in all, a great experience. We also just purchased a 2012 GL 450 from your pre-owned unit (first owner titling). In excellent condition and Alex helped us through the process. Betty (Finance Manager) in the pre-owned unit was also very good to us. This is our fourth MB from ASC (E320, S430, S550 and GL450) since 2002 and we are very happy with the customer service. We have the S550 and GL450 now. More

Great service and great dealership! I am looking forward to working with them in the future and referring friends and family to them in the future. to working with them in the future and referring friends and family to them in the future. More