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Mercedes-Benz of Arlington an American Service Center Company
Arlington, VA
868 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 868 reviews
May 13, 2013
The experience was positive on all fronts (i.e., timeliness, customer service, etc.). They were super helpful when I left my laptop in the trunk of the Mercedes rental. One of the gentlemet literall timeliness, customer service, etc.). They were super helpful when I left my laptop in the trunk of the Mercedes rental. One of the gentlemet literally ran around to the rental car site to get my computer for me. More
by DrAprille
Employees Worked With
Max
May 08, 2013
I was very impressed with the speed of getting signed in, the courteousness of each person I came across during my visit, and the satisfactory completion of the work needed on my Mercedes. I have been to ma the courteousness of each person I came across during my visit, and the satisfactory completion of the work needed on my Mercedes. I have been to many dealers, Mercedes and otherwise in the last few years, and this was for sure the best experience I have had. BJ Steinbach More
by jumper01
Employees Worked With
David in Service, Dave Smith
April 26, 2013
Excellent service and friendly personnel. Routine maintenance was completed in the timeframe promised. My car was returned to me in a clean condition -- great wash and vacuum job! The waiting area wa maintenance was completed in the timeframe promised. My car was returned to me in a clean condition -- great wash and vacuum job! The waiting area was very comfortable and has nice amenities such as wifi & beverages. More
by spunkycarol
Employees Worked With
Kit Cross, Kit Cross
April 26, 2013
My Overall experience was great. My sales agent James and Financial Manager Mike went out their way to make my experience with ASC a success. They both were forthcoming in their responses to my inqu and Financial Manager Mike went out their way to make my experience with ASC a success. They both were forthcoming in their responses to my inquiries and professional with the overall process. I would definitely recommend ASC to my family and friends. i will also continue to have my vehicle serviced with ASC. Kit Cross is my service advisor whom I've bern with for the past 45 months. it was his professionalism that made my decision easy to purchase my new Mercedes from ASC. More
by Riverse47
Employees Worked With
James Hollywood Henderson, James "Hollywood" Henderson
April 23, 2013
My experience was positive. I like that you now receive a Mercedes-Benz as a loaner instead of another vehicle. In my opinion the prices were a little higher, but I went to the dealership because it is cl a Mercedes-Benz as a loaner instead of another vehicle. In my opinion the prices were a little higher, but I went to the dealership because it is closer to my home than the other Mercedes-Benz dealerships. More
by lashon1
Employees Worked With
Daniel Moreau, Dan Moreau
April 23, 2013
I called and made an appointment but when I arrived they did not have an appointment for me. I know I called the right place because they gave me directions to your location. They weren't too happy about did not have an appointment for me. I know I called the right place because they gave me directions to your location. They weren't too happy about trying to accomodate me, but they did. I'm not sure why because they shuttled me back to my office and I asked the driver if they were busy today and he said "no, not at all." Once they dropped me off, it took them a long time to call me back with their diagnosis. I had sent an email to my Service Advisor and never got a call back. Since I am a short walk to the dealer, I stopped by after I ate lunch around 1:45pm. I was angry and ready to tell them to give me my car back so I could go elsewhere. My advisor (Dan) was somehwat surprised to see me and said that he didn't know what was going on with my car since he had just got back from lunch as well. I guess they get really long lunches or he had a late lunch and failed to talk to the mechanic before he left for lunch. At that point, I asked him if he received my email and he said yes. He said he did not pass the information along to the mechanic because he would tell him to "F" off. Those are the works he used for verbatim. Even know I am easy going, I thought it was very unprofessional for an upscale delaership. The mechanic did a really goof job of diagnosing and fixing my issue but my overall experience was poor. More
by kscudder
Employees Worked With
Dan Moreau
April 06, 2013
This is my first Mercedes Benz and my first experience with their service. I was truly amazed at their organization, speed, and friendliness. Eventhough i received a loaner rental car, the work was fini with their service. I was truly amazed at their organization, speed, and friendliness. Eventhough i received a loaner rental car, the work was finished the same afternoon. I have tended to avoid dealerships, but this experience with Mercedes Benz of Arlington has made me a loyal customer. More
by 5farms
Employees Worked With
Allen Baxter
April 03, 2013
This was my first Mercedes, and everyone made me feel so welcome. I went to 2 competing dealerships that day, and hands down our guys in Arlington BLEW ME AWAY! I would recommend everyone to buy from Mark a welcome. I went to 2 competing dealerships that day, and hands down our guys in Arlington BLEW ME AWAY! I would recommend everyone to buy from Mark and Frank for 100 miles. More
by Rosenberg555
Employees Worked With
Mark Zetlin, Frank Naiman, John Monroe, Mark Zetlin, Frank Namin
April 02, 2013
Super service. Gary was very helpful in interlocuting with the warranty company. We never had to bother about the loaner. The car came back shining and its interior was also very clean. with the warranty company. We never had to bother about the loaner. The car came back shining and its interior was also very clean. More
by Harideep
Employees Worked With
Gary Burke and Alfred Macatuno, Garry Burk
