Mercedes-Benz of Arlington an American Service Center Company

The dealership was extemely busy when I dropped my car off. The staff was friendly and courteous both during drop off/pick up. My issue was with the loaner vehicle. The wait time was too long; which re off. The staff was friendly and courteous both during drop off/pick up. My issue was with the loaner vehicle. The wait time was too long; which required me to return to my office via metro and return to the dealership [again via metro] later that afternoon to pick up the loaner. More

This was one of the better experiences I have had with this dealership, likely because of the service representative with whom I worked (I have worked with others who were gruff). The car went in for a m this dealership, likely because of the service representative with whom I worked (I have worked with others who were gruff). The car went in for a maintenance service but, as usual, the service technician found other things needing or about to need fixing. When the service representative called to inform me of work, he was honest in telling me what really needed to be done now and what could be deferred (the mechanic is looking to get a car into near perfect condition - this car has 97,000+ miles so not all work is essential as there is normal wear and tear). The price was reasonable because of the coupons that had been sent to me from the dealership otherwise I would have considered not using the dealership. All in all I was very pleased with the service and cost - and knowing that a Mercedes technician worked on the car. More

I was so pleased with Dave Smith. (This is my firs time with American Service Center.) Dave communicated with me in all aspects of the work to be done on my car. I liked that he was approachable, friendl with American Service Center.) Dave communicated with me in all aspects of the work to be done on my car. I liked that he was approachable, friendly, and professional. I feel very happy that I have Dave as my service manager and look forward to working with him in the future. I have owned my Mercedes since 2003 (purchased at a different dealership) and this is the very first time I have been treated as a valued customer. I thank you for a wonderful experience. Peggy Garlich More

I was passing the dealership and stopped on the off chance I might have my car inspected (I did not have an appointment). I found Max and asked If my request was possible. As usual he was pleasant, acc chance I might have my car inspected (I did not have an appointment). I found Max and asked If my request was possible. As usual he was pleasant, accommodating and took care of my needs. This is not unusual for Max be it buying a new car or having a tail light fixed on a previous car Max is always at the top of his customer service game! More

Tim and the whole team did an excellent job with this sale. We only buy cars once ever 10 to 12 years, and never one at this price point, everyone treated us with patience and respect! Thanks Bill Boot sale. We only buy cars once ever 10 to 12 years, and never one at this price point, everyone treated us with patience and respect! Thanks Bill Booth More

I have used this dealership since 2003 and will continue to do so as long as we own our Mercedes. Service is impeccable and reliable, the service center staff I have worked with have always been friendly an to do so as long as we own our Mercedes. Service is impeccable and reliable, the service center staff I have worked with have always been friendly and helpful, and I am confident that any work done will be done properly and with great care. I have never done any comparison shopping to try to find a less expensive alternative facility to service the car nor do I intend to: I trust the work done by the mechanics at Mercedes-Benz of Arlington and I would recommend both the dealership and the service center to anyone shopping for a Mercedes or who needs to have work done on theirs, regardless of its year or model. More

I was very impressed with the speed and quality of the work performed when I brought my E350 in for an emergency tire replacement. I previously had never dealth with Mr Cross -- my usual service manager work performed when I brought my E350 in for an emergency tire replacement. I previously had never dealth with Mr Cross -- my usual service manager was on vacation. I was most pleased with his attentiveness when I brought my vehicle in for this emergency tire replacement without an appointment. I continue to be impressed with the ASC sales and service staff. More

Overall service and Sale-man was great. I would definitely recommend my friends to visit your dealership. The show room looks nice and well kept up. definitely recommend my friends to visit your dealership. The show room looks nice and well kept up. More

Frank is fantastic. A real professional who puts customers first. He works very hard to ensure that the experience of buying a car is great. Will buy all my future cars from him and recommend him h customers first. He works very hard to ensure that the experience of buying a car is great. Will buy all my future cars from him and recommend him highly to all my friends. More

This was out first experience in the service department since purchasing our car. It was flawless, there was no wait time and everyone was very professional since purchasing our car. It was flawless, there was no wait time and everyone was very professional More