Mercedes-Benz of Arlington an American Service Center Company

We came to Arlington on vacation and before coming we was online and saw that you had 2 Bluetec ML350 Dakota Brown SUVs. This is what we were looking for. After a very pleasant greeting at the door from Clay online and saw that you had 2 Bluetec ML350 Dakota Brown SUVs. This is what we were looking for. After a very pleasant greeting at the door from Clayton we knew he was the man we wanted to deal with. He was very knowledgeable about the ML350 and very easy to talk to. He kept us informed and while the vehicle was being prepped, we wanted to walk to Macys. He told us how to get there and even loaned us an umbrella. I will seriously consider you for future vehicle purchases. Thanks again and I believe you have a great salesman with very great people skills. I wish he was more local, I would come for personal visits. More

Very helpful - I ran over a nail and got a flat tire. They had it fixed within 45 min. Awesome. I had just bought the car two days prior. Reinforced my decision. They had it fixed within 45 min. Awesome. I had just bought the car two days prior. Reinforced my decision. More

My review is like a tale of 2 cities. First the good-JT was excellent. He was professional and knowledgeable and made my experience the day I returned a pleasure. The dealership also finally made right by was excellent. He was professional and knowledgeable and made my experience the day I returned a pleasure. The dealership also finally made right by me but only after I wrote a review here. Now the bad-Frank Azimi. He was the initial salesman who after making a deal with took $3000 off what he offered me on my trade clawing that the lower figure was what he offered me. I left to leave the dealership and after his assistant told him I was right he only offered to add $2000 of the $3000 back. When I got in my car to leave he yanked open my car door. I wrote a letter to the dealership but no one in management responded to me and Frank sent an apology full of lies. Only after I wrote a review here did a person from management contact me. He wanted to make me happy and offered me an extra $1000 off the original deal and a$100 gift card for my daughter who went with me and felt insulted by Frank. So I am satisfied with the overall deal and highly recommend JT and will use him if I am in the market for a per owned Mercedes as my next car. I on the other hand would not buy a stick of gum from Frank. In the bend ASC did well by me and would use again. More

American Service Center exceeded our expectations on professionalism, brand knowledge and customer service. Tim, Marcus and Michael P were all great to work with, and represent Mercedes exceedingly well professionalism, brand knowledge and customer service. Tim, Marcus and Michael P were all great to work with, and represent Mercedes exceedingly well. Having bought multiple cars at various dealers (HBL - MB & Audi ; Pohanka - Lexus) I can saw without reservation that our experience at ACS was the best. Thank you Tim and the ACS Team. Claire and Kevin Chang More

Ron Schaaf has been my contact at this dealership for Ron Schaaf has been my contact at this dealership for years & he has inspired my trust & he has always been helpful, knowledgeable, & incredibly gene Ron Schaaf has been my contact at this dealership for years & he has inspired my trust & he has always been helpful, knowledgeable, & incredibly generous with his time! More

Everything went according to the schedule presented. The computer printout of all the item that needed attention was very helpful in understanding the necesssity of immediate attention and what may need att computer printout of all the item that needed attention was very helpful in understanding the necesssity of immediate attention and what may need attention in the near future. Dave Smith was terrific in his explanations. My 2007 550 E runs and looks like a new car. Thanks. More

While vacationing in the WDC area my ignition failed and I had to have our car towed into your shop on a Thursday afternoon. David Smith kept me informed as to the progress on analyzing, ordering parts and I had to have our car towed into your shop on a Thursday afternoon. David Smith kept me informed as to the progress on analyzing, ordering parts and the repair schedule. David made me feel relaxed during this unfortunate breakdown. We had a hotel reservation in NYC for Friday and were able to make it and continue on our vacation. Thank you MB of Arlington for your understanding and willingness to get us on the road . Sincerely L. Eugene Dillow More

Mercedes Benz of Arlington addressed all minor the issues I had after having purchased the car back in March. Everything plus items I hadnt noticed were corrected. issues I had after having purchased the car back in March. Everything plus items I hadnt noticed were corrected. More

I rated your team as great for their customer service. I was stranded in DC with my car having to be towed, your dealership/service department opened the doors for me after hours, had a loaner car all set u was stranded in DC with my car having to be towed, your dealership/service department opened the doors for me after hours, had a loaner car all set up when I walked on the door (even though it was well after closing time), helped me unload my suitcase from my car to rental. That all sounds simple, but they were so kind and helpful. The service team went out of their way to help, Dave called me first thing in the morning to discuss what my issue was, stayed in contact with me during the day and personally met me when I picked my car up. Your service team and sales people went as far as helping me pair my phone to the loaner car's Bluetooth. I cannot say enough about your people and your team, everybody was professional, treated me with respect and went out of their way to be helpful. I don't live in DC, but I have already told this story to two of my relatives who do. I also am a sales trainer and you can bet that when I speak about stellar service, I will be using your team as an example. Thank you! More

I brought the 2010 E550 in for a pre purchase inspection. I was concerned that, although it appeared to be in excellent condition, the 98000 miles on this vehicle could be a deal breaker for my proposed purc I was concerned that, although it appeared to be in excellent condition, the 98000 miles on this vehicle could be a deal breaker for my proposed purchase from another party. Your complete and thorough inspection and report alleviated my concerns and I went through with the purchase. I intend to bring my vehicle in for regular maintenance etc. at your fine establishment. Thank you, Howard Grunin howard.grunin@gruninfamily.com More