Mercedes-Benz of Arlington an American Service Center Company

Have purchased a few vehicles from this dealership and Mr. Frank Namin I find Mr. Frank Namin to be one of the most professional people I have ever dealt with in my 40 year of professional life which in Mr. Frank Namin I find Mr. Frank Namin to be one of the most professional people I have ever dealt with in my 40 year of professional life which includes sales and customer service. He delivers what he promises and extremely knowledgeable in all aspects of the experience. I will highly recommend him to everyone I meet and have a chance. High marks for him. ( A+++++++++++++++ ) Sam Tahmassian More

Wonderful experience! After terrible service at Alexandria dealership both JJ and John treated me with respect and appreciated my time and money. Thank you again! Alexandria dealership both JJ and John treated me with respect and appreciated my time and money. Thank you again! More

Very Nice service & the sales person was very . I hope all the dealership will like that. They've been very helpful & we'll have some good sales person. The dealership has a very nice showrooms & hav hope all the dealership will like that. They've been very helpful & we'll have some good sales person. The dealership has a very nice showrooms & have nice display for the car. More

Hugh McGuire is the best!! Very knowledgeable, respectful, just the all time greatest. I would not trade Hugh for any other service manager. Francina Eccles respectful, just the all time greatest. I would not trade Hugh for any other service manager. Francina Eccles More

The service provided was precisely what I requested - no more and no less, which is what I like. The wash and vacuum is a nice touch which I appreciate very much. I don't like the attempts to sell me serv more and no less, which is what I like. The wash and vacuum is a nice touch which I appreciate very much. I don't like the attempts to sell me service agreements at the beginning of the appointment. You should find a better way of communicating those offers. Your feedback survey is bogus. If I need an account at ASC to provide feedback, you will only get feedback from your regular customers. You exclude occasional customers because they won't register for an account just so they can provide feedback. If you want honest feedback, you should receive it from all customers, whether they have accounts or not. Also, when the survey form requires additional information, certain elements are reset (like the vehicle brand serviced) and need to be selected again. Very poor survey design. More

Hugh McGuire made me feel as I was his only customer. He followed through with accuracy and was polite and accomodating. He 'knows his business". He and the dealership is why i continue to return for servic followed through with accuracy and was polite and accomodating. He 'knows his business". He and the dealership is why i continue to return for service and purchace. More

This was the second vehicle that I purchased from this dealer and my experience this time around was excellent; it far exceeded my last experience, which was also good. Every step of the process was plea dealer and my experience this time around was excellent; it far exceeded my last experience, which was also good. Every step of the process was pleasant; from when I walked in and was warmly greeted by Tamara; to Shelton listening to and understanding what I wanted effortlessly and presenting the perfect vehicle that met my every need on the first try; to John working his magic to secure and finalize the best financing deal possible; to the gentlemen who stopped what they were doing to assist with preparing my new vehicle and transferring my belongings from my old vehicle. Impeccable service by each and every member of the ASC team! More

Max Keya and his technicans were simply outsanding. My 1988 Mercedes 560 SL looked like new when I picked it up. Max and his team took great care of the car. It is operating perfectly. Delivered on tim 1988 Mercedes 560 SL looked like new when I picked it up. Max and his team took great care of the car. It is operating perfectly. Delivered on time as promised. More

I cannot say enough great things about Larry Haney, I was fortunate enough to have the pleasure, yes I said pleasure, dealing with him when purchasing my 2014 E550 Cabriolet! Mr. Haney took every opportunit fortunate enough to have the pleasure, yes I said pleasure, dealing with him when purchasing my 2014 E550 Cabriolet! Mr. Haney took every opportunity to go above and beyond to make sure that I was taken care of. The car had to be located and he kept in constant contact with me every step of the way! Mr. Haney did many things that made him stand out in the crowd. I have bought many cars in my many years of driving and this is by far the best experience I have ever had. He was kind and accommodating during the entire process AND beyond. He has kept in contact to see how the I like the car! Fast forward to this past week, my car, which had 3900 miles on it began smoking and failed to start. Fortunately I was in a safe location. I called roadside assistance and they arranged for a towing company to come and get the car. The closest dealership was NOT Arlington, so they had made arrangements to take it to a closer dealership, since they were all closed. Between the dealership and the towing company I was able to have it towed to Arlington, where Mr. Haney had made arrangements with the General Manager to let me leave the lot with a certified used car since Enterprise had closed. Needless to say, Mr. Haney made sure that I was taken care of, one of the gentlemen on the overnight shift, Lamont, took excellent care of me too, he had the car keys ready and papers needed for me to sign and get on my way quickly. The service advisor, Kit Cross, also kept in contact with me about the status of the car. They did not stock the starter that was needed to be replaced so they needed to keep the car over the weekend. Mr. Haney and Mr. Cross were able to make arrangements for me to keep the used car until it was fixed due to the inconvenience of time and distance! I have not had an encounter with anyone at the dealership that was anything but accommodating and I would highly recommend Mr. Haney, Mr. Cross and Lamont (sorry I did not get his last name!!) to take good care of you and your family. We will definitely consider buying another car from this dealership and salesman! Again, thanks so much to everyone for making a somewhat stressful time more pleasant!! Vanessa Dumont More

Brian provided professional, respectable, and a grade "A" service experience to me. Brian made sure to stay in contact with me with any and all updates and concerns and delivered my car to me in a timely "A" service experience to me. Brian made sure to stay in contact with me with any and all updates and concerns and delivered my car to me in a timely manner. Accidents are always stressful and my mind was at ease knowing that my car was in such great hands at your facility. Thank you Brian for your hard work, I appreciate it. More