Mercedes-Benz of Arlington an American Service Center Company

Rating Review Reason: I came in to replace the Crankshaft Rating Review Reason: I came in to replace the Crankshaft Postion Sensor. The customer service and repair was overall very good. Max is friendly a Rating Review Reason: I came in to replace the Crankshaft Postion Sensor. The customer service and repair was overall very good. Max is friendly and the repair is pretty straightforward. Why it wasn't higher was that I worked with Porsche dealerships for a while. They often would do basic checks and evaluations for free. I was told that they charge for everything. Besides the above, my issue is the cost which I know dealership is usually more expensive. When I came in, I asked about the hours required for the Crankshaft Position Sensor replacement. Max told me right off the bat it would be 3.5 hrs of service which I questioned. He told me that it required a lot of additional checks and verifications. I used to be an Insurance Adjuster and checked with a buddy to validate the time. He told me it was .6 hours for the entire work. This was validated when I checked various websites. This is about 6x mroe expensive than normal. I can reasonably expect 2x (1.2 hours). Edward More

Dave Smith is great! Very accommodating as well as the rest of the staff. The facility is always very clean. Love the way you are greeted upon arrival. rest of the staff. The facility is always very clean. Love the way you are greeted upon arrival. More

Marv, the tech was wonderful. He is very experienced and also very kind. One problem is that I was charged for two items that never happened. I beleive that should have been handled by Dan. Also the car is also very kind. One problem is that I was charged for two items that never happened. I beleive that should have been handled by Dan. Also the car is riding very rough and I now need to bring it back for a wheel balance and more if necessary. More

This is the 5th MercedezI have purchased or leased from American Service Center. They have always been easy to work with and convincing in their sales pitch. This year I was tempted to go another route (Au American Service Center. They have always been easy to work with and convincing in their sales pitch. This year I was tempted to go another route (Audi A6) and came close but the low-key professional approach of Frank Namin and the quality of the car convinced me to stay with Mercedes. I have known Morty Zetlin and his family for many years and respect them as business people and good community citizens. More

Brian Cahill is very friendly and professional, an asset to your company. I was not able to pick up my car when the body shop was open, so was not able to go over the work with Brian, so here's my feedback to your company. I was not able to pick up my car when the body shop was open, so was not able to go over the work with Brian, so here's my feedback: They did a nice job on the paint work. My only complaints are that there is still a hunk of metal on the inside of the door lip (you can just see it when the door is closed) where the door was repaired; one edge of the front quarter panel shows clearly where the car was painted (it should have been sanded smooth, it's very rough), and you can tell on the roof where the paint ends. I don't mind paying a higher price for the work, but I did expect it to be perfect for the price. I will use the body shop again, as the work is *much* better than other body shops I've used. More

Experience as usual was fine. The car was left on Sunday at the nite drop which I use. Don kept me posted on the status after I called. The care had to stay beyond a day due to a part not in stock. at the nite drop which I use. Don kept me posted on the status after I called. The care had to stay beyond a day due to a part not in stock. More

Wonderful and Mark made it a great and quick experience and the purchase and delivery was done in a few hours. He delivered the car to our home with the paperwork and the purchase and delivery was done in a few hours. He delivered the car to our home with the paperwork More

Ready for me before I arrived, car ready at appointed time, Gary Burke is always response and very pleasant. Love getting the car cleaned before I leave. Friendly people time, Gary Burke is always response and very pleasant. Love getting the car cleaned before I leave. Friendly people More

Friendly, great service, extremely easy to get a loaner car for service, knowledgeable, great price for service, parts, labor, great attitudes - extremely interested in helping you, and being sure that the car for service, knowledgeable, great price for service, parts, labor, great attitudes - extremely interested in helping you, and being sure that the car runs as it should. More

I brought in my Mercedes GLK for the one-year servicing and Dan Moreau was excellent at customer care (he was professional and thorough regarding reason for my visit and any concerns I had). Also servicin and Dan Moreau was excellent at customer care (he was professional and thorough regarding reason for my visit and any concerns I had). Also servicing was much quicker than expected. Thank you. More