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Mercedes-Benz of Arlington an American Service Center Company
Arlington, VA
868 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 868 reviews
March 30, 2015
Service due to Engine Light Gary Burke has consistently done an excellent job in terms of communication and follow-up. This service was in response to a Check Engine Light issue Gary Burke has consistently done an excellent job in terms of communication and follow-up. This service was in response to a Check Engine Light issue. More
by Shawn2000
Employees Worked With
Garry Burk
December 09, 2014
Stay away- worst dealership ever Over the past 5 years I have the pleasure of living around the country, I have gone to numerous dealerships and this one ranks literally the worst dea Over the past 5 years I have the pleasure of living around the country, I have gone to numerous dealerships and this one ranks literally the worst dealership I have ever encountered. This coming from someone who does not have high standards and will give people the benefit of the doubt. I scheduled service for my Mercedes a week in advance. Went in and the service manager was rude. Ok no problem has had a bad day. Told me describe the problem which i did, Car shakes at higher speeds, Rattles under break. BTW this a car that is barely two years old and has 16000 miles on. Get a call after 2 hours telling me that it will cost me a sweet $1700 to fix all? Say what? I asked for what- The advisor very nonchalantly told me that the brake rotors cost $960- I asked if this was normal? He said no and you're rotors are fine but think ( not sure) thats why car shakes and we can change it. Ok so i am spending $1000 on a break rotor for a barely used car and even then it might not go away? Yes sir. At the end he told me they couldn't do anything and thats that. All of this for a very expensive 2 yr old car that is still under warranty. apparently they close at 2 pm on Saturdays ( their website says 6 pm) - I got text at 2:15 pm saying my car was ready. What ? So when i called there was no one at the service center- Now I have to wait till monday - Gets better- The incredibly rude receptionist told me that you will also have to pay for the loaner now if you dont return it in 24 hours- but how can i return it in 24 hours if my car is still with you guys and you are closed tomorrow? Well sir this is why we dont give loaners on a saturday- My response was- well but you did- She said no we didnt- Incredible! Then how did i get this Car??? Realizing that she had no clue about she was talking about- She became even more aggressive. I am in the consumer business and 99.9% of the time i'll let things slide well because i have been on the other side of the fence too. Its my life's rule to be very nice to people, give them a smile- A smile and being polite can really make someones day. With the fact that I was extra nice to them and I have one of their high end cars and this is how i was treated- Remember i still get 2 yr old car back and they have not fixed it- I cant imagine how they treat people who buy normal mercedes from these people. Stay away from this dealership- Dont buy - They are not even worth 2 cents and if you have been unfortunate enough to have been scammed by these people. Do yourself a favor and dont bring your car in for service here. I would also implore everyone to read their reviews on other places too. Had i done that- i would not have ended up here. STAY AWAY under all circumstances. More
by khattak
Employees Worked With
Dan Moreau
July 15, 2014
No TITLE after FIVE WEEKS !! I purchased a very nice CPO 2013 ML350 FIVE weeks ago. I was promised the second key by the following week- still no key. Worse - NO TITLE. A terri I purchased a very nice CPO 2013 ML350 FIVE weeks ago. I was promised the second key by the following week- still no key. Worse - NO TITLE. A terrible start for a new Mercedes customer. Phones calls do no good. Any initial good vibes are long gone after 5 weeks. More
by mgtommm
June 10, 2014
Excellent customer services from start to finished. Very please with the trade-in and having the opportunity to purchase a used vehicle that is reliable and in comparable condi from start to finished. Very please with the trade-in and having the opportunity to purchase a used vehicle that is reliable and in comparable condition to a new automobile. I am a former owner, with this experience of purchase (2) new and (1) user Mercedes Benz in the past. Overall all...this has been my best purchase to date... Thank you for your services. More
by ESBarnes
Employees Worked With
Robert Luu, Robert Luu
June 03, 2014
Excellent Service ! I purchased a new mercedes benz ML and Greg went above and beyond to ensure I was taken care of. Will definitely tell others about the excellent ser ! I purchased a new mercedes benz ML and Greg went above and beyond to ensure I was taken care of. Will definitely tell others about the excellent service at ASC. More
by boughton66
Employees Worked With
Greg Smoak
May 11, 2014
Great turnaround The start of my experience was not good; but Mike Fisher and the rest of the sales team turned it around, and I was delighted with the experience. The start of my experience was not good; but Mike Fisher and the rest of the sales team turned it around, and I was delighted with the experience. More
by typeinyourfirstname
Employees Worked With
Mike Fisher
May 11, 2014
Great service and Car Frank Azini , Mary Morales , and Betty Raddy were all extremely helpful in helping us to select our car and made sure everything was perfect before w Frank Azini , Mary Morales , and Betty Raddy were all extremely helpful in helping us to select our car and made sure everything was perfect before we picked it up as my husband is a perfectionist. This is the 4th car we have bought from Frank and look forward to doing business in the future with him. All 3 employees are very professional, honest, friendly, and an asset to the company. More
by bacall23
Employees Worked With
Mary and Betty at preowned cars, Frank Azimi
May 09, 2014
Enjoyment I did got what I expected A good Car with very good look and drive experience with every good price and excellent services I definitely recommend this I did got what I expected A good Car with very good look and drive experience with every good price and excellent services I definitely recommend this dealership. More
by rezava
Employees Worked With
Hadi Ziaii, Ron Moghisi
May 03, 2014
Very efficient The first question from the sales person to me was whether I know about the car. Since one of my friend own almost the same model and I also checked d The first question from the sales person to me was whether I know about the car. Since one of my friend own almost the same model and I also checked details, I could avoid unnecessary sales talks by his proper question. He was friendly, and provided me pin pointed answers to my questions, and I was quite satisfied with my purchase. More
by hajtake
Employees Worked With
Paul Tchong
April 22, 2014
Great service I purchased my Mercedes at a dealership (located in Owings Mills, MD which I will not specifically name as I have nothing good to say about them). Th I purchased my Mercedes at a dealership (located in Owings Mills, MD which I will not specifically name as I have nothing good to say about them). They failed to enter into the system the information pertaining to my warranty. Therefore, when my tire blew out, even though I had purchased the tire and rim replacement warranty, there was no record of my purchase in the system. As a result, I had to physically produce my invoice and warranty information in order for Mercedes Benz Arlington to process my claim. But - my service advisor, Kit Cross, handled it. Yay! He was pleasant, professional and he ensured that my service issue was resolved. My only regret is not having purchased my vehicle at Mercedes Benz Arlington in the first place. More
by Mmcbean
Employees Worked With
Kit Cross
