Mercedes-Benz of Arlington an American Service Center Company

A great service! Donald MCneely was a very excellent service advisor! He did pay attention to every word I said to him, Great customer service, just above professional Donald MCneely was a very excellent service advisor! He did pay attention to every word I said to him, Great customer service, just above professional, thumbs up! Joseph. More

Drive train replacement Fast and professional service Dan Moreau was great. I thought the problem was something else, but through their analysis they quickly found the proble Fast and professional service Dan Moreau was great. I thought the problem was something else, but through their analysis they quickly found the problem and fixed it!! Well done. More

poor customer service Every review i read about Garry Burk has been good,like he's the greatest thing sice slice bread. I beg to differ. I recently got the worse service ev Every review i read about Garry Burk has been good,like he's the greatest thing sice slice bread. I beg to differ. I recently got the worse service ever at the arlington Benz dealership. I came in for a schedule appointment at 8am,i was on time,5 hours later i had to get up and go ask Mr. Burk what was taking so long. He informed me they still hadn't found the problem with my AC. I sat in the waiting room for 5 hours and never once did he c More

Always professional.. Value for the money spent!! My representative , Garry Burk has been a part of my car dealings for the past 20 years. I rely on his knowledge and expertise in this field and he h My representative , Garry Burk has been a part of my car dealings for the past 20 years. I rely on his knowledge and expertise in this field and he has never steered me in the wrong direction. I have complete confidence in him so I have complete confidence in the dealership . Thank you Gary for your years of helping folks like me with their car issues. More

Computer tire display Entering the service center I was pleasantly greeted and shown to the waiting area. The rear tired needed changing. A new tire was ordered and my ca Entering the service center I was pleasantly greeted and shown to the waiting area. The rear tired needed changing. A new tire was ordered and my car was returned within a reasonable time . More

Service Needed service on non operating rear turn signal. The bulb housing had "melted" (how is that possible?). Had to be replaced at a cost of $500. Sure Needed service on non operating rear turn signal. The bulb housing had "melted" (how is that possible?). Had to be replaced at a cost of $500. Sure hope it doesn't happen on the other rear turn signal! Also had the rear brake pads replaced. All work was done satisfactorily. More

service rep is key to dealership We have three Mercedes, and my husband has been dealing with the Arlington dealership for over 40 years. Needless to say there have been far too many We have three Mercedes, and my husband has been dealing with the Arlington dealership for over 40 years. Needless to say there have been far too many service reps to remember. However, Hugh McGuire is the best ever. He has been our rep for about 15 years. He is professional, prompt and extremely knowledgable plus he is very pleasant to deal with. More

Change Batteru I was satisfied with the service. My vehicle was finished on time the vehicle was washed. I like Mr Birke he is very courteous and. Helpful. I was satisfied with the service. My vehicle was finished on time the vehicle was washed. I like Mr Birke he is very courteous and. Helpful. More

required maintenance I was very satisfied with the waiting time for the vehicles to be serviced. The waiting room was very comfortable and provided the appropriate amenit I was very satisfied with the waiting time for the vehicles to be serviced. The waiting room was very comfortable and provided the appropriate amenities. More

great rapport with repres, great service, nice environment Donald McNeely provided great customer service. The technical service provided on my car was excellent. My car was washed and I am very satisfied with Donald McNeely provided great customer service. The technical service provided on my car was excellent. My car was washed and I am very satisfied with the service I received, More