Mercedes-Benz of Arlington an American Service Center Company

I always get excellent service when I go to American Service My service manager is Hugh and he is always professional and explains everything in detail. I always get a phone call or text letting me know that my My service manager is Hugh and he is always professional and explains everything in detail. I always get a phone call or text letting me know that my car is ready. More

Diesel Outstanding customer service performance over the weekend. I would recommend Arlington Mercedes-Benze to all those expect professionalism and high qua Outstanding customer service performance over the weekend. I would recommend Arlington Mercedes-Benze to all those expect professionalism and high quality service. I will continue to have my car serviced here. More

Unexpected With less than 2,000 miles on my car, the engine light came on. Called Dan Moreau before leaving my drive & he said just bring it in. Being just a l With less than 2,000 miles on my car, the engine light came on. Called Dan Moreau before leaving my drive & he said just bring it in. Being just a little "weepy" over having to make a service call in less than 4 months of buying the new car, Dan walked me through the steps of getting a loner car (another 300) and assuring me he would keep me posted of what was "wrong" with the car. They needed to change the spark plugs as 1 miss fired. More

On time, on budget. The dealer provides a comfortable customer lounge for those who wait for the service to be completed. I miss the popcorn machine. The service ho The dealer provides a comfortable customer lounge for those who wait for the service to be completed. I miss the popcorn machine. The service hours are convenient to my schedule. More

Very Pleased . Look forward to having my other MB serviced at this dealership. Edwin Cortez is a superb service advisor. And I was very very pleased with the ser . Look forward to having my other MB serviced at this dealership. Edwin Cortez is a superb service advisor. And I was very very pleased with the service I recently received at this dealership. More

Consistent Excellence My Mercedes is now 19 years old and has always had excellent service. Gary Burke has been a delight to work with through all these years. My Mercedes is now 19 years old and has always had excellent service. Gary Burke has been a delight to work with through all these years. More

Great loaner service Very professional and friendly, if you are in a hurry, they provide you with a loaner in no time, I got a curtesy call once my vehicle was ready Very professional and friendly, if you are in a hurry, they provide you with a loaner in no time, I got a curtesy call once my vehicle was ready More

Not able to close a deal, bought from dealership in MD I was in the market for a new car to replace a car I had purchased from American Service Center. I was a longtime customer of American Service Center I was in the market for a new car to replace a car I had purchased from American Service Center. I was a longtime customer of American Service Center and was very surprised with their unwillingness to work with me on the purchase of a new vehicle. When I went back to them to purchase a new vehicle they gave me the run around and were not willing to entertain a reasonable purchase offer I had made. I was told that the dealership could not make the deal since the numbers were too far off and not even remotely close. After being a loyal customer for 20+ years, I was shocked and decided to visit other dealerships. I was able to purchase the same vehicle with the exact specifications that I wanted at a dealership in Maryland for the exact same offer and trade-in value. More

Overall service They made my car buying experience enjoyable and answered all my questions. Staff was very helpful and worked with me with on my terms and availabilit They made my car buying experience enjoyable and answered all my questions. Staff was very helpful and worked with me with on my terms and availability. More