Mercedes-Benz of Arlington an American Service Center Company

Service the car Great experience from the moment I left the car, until I picked up. Dan Moreau is an excellent professional, he communicated with me timely and effici Great experience from the moment I left the car, until I picked up. Dan Moreau is an excellent professional, he communicated with me timely and efficiently about the state of the car and the cost of repairs. He followed up to let me know at what time the car was ready for pick up and he provided me with all the details related to the repairs. I'm grateful to this center for providing a car while my car is in service. More

Service survey Great customer service after being a customer for about 15 years Hugh Mcguire has always been extremely helpful courteous and very professional Hi Great customer service after being a customer for about 15 years Hugh Mcguire has always been extremely helpful courteous and very professional Highly recommend this dealership More

Great customer service! We had a great overall experience from beginning to end at this dealership. Malick was a pleasure to work with . He was very knowledgeable about the We had a great overall experience from beginning to end at this dealership. Malick was a pleasure to work with . He was very knowledgeable about the car, and went out of his way to make sure we were satisfied. Carl was also great guiding us through the financial process, making sure we felt comfortable with the purchase. Finally, I met with Eduardo who patiently and courteously helped me understand all the features of my new car. Thank you for making this a great experience. I know we are in great hands! More

Malick Faye made me a Winner! As a former Benz owner, I had some free time, so I stopped by the Arlington Dealership. I was greeted by Malick Faye whose approach to sales was so r As a former Benz owner, I had some free time, so I stopped by the Arlington Dealership. I was greeted by Malick Faye whose approach to sales was so refreshing that my dreams met my true interest. I left the proud purchaser of a sleek black convertible, the type of vehicle that, until recently, had always been in my life. Malick knew what I wanted; joined me in my journey back to my best driving days; partnered with me to make it happen; and helped me to realize the absolute joy of driving like no traffic exists. As summer turns to fall, those days are multiplied; fresh breeze and freedom. I may even follow the words of Jay - Z, "Top down in the winter, cause that's what winners do." Thank you Malick Faye for making me realize that anyone can be a winner. More

Great Service Malick Faye is a pleasure to work with. He is very professional, knowledgeable and cares about me as a customer. Malick goes out of his way to look Malick Faye is a pleasure to work with. He is very professional, knowledgeable and cares about me as a customer. Malick goes out of his way to look after the customers well being and promptly addressed my situation. More

Excellent Consistent excellent and timely customer service from Kitt Cross since 2004. Highly recommend this location to friends. Our family are repeat buyers Consistent excellent and timely customer service from Kitt Cross since 2004. Highly recommend this location to friends. Our family are repeat buyers at this location. More

Flat tire Dan made sure to have my tire replaced in a timely and efficient manner. I let Dan know that my tire was covered by the tire protection. It was not i Dan made sure to have my tire replaced in a timely and efficient manner. I let Dan know that my tire was covered by the tire protection. It was not immediately known as it was not in the computer. Dan called the company to make sure this was correct and he was able to give me the tire replacement protection for the tire. I waited in the service area. More

Luxury Brand with Royalty Service I have only been a Mercedes-Benz owner for a few years. While the brand speaks for itself, I submit the one thing I have enjoyed and impresses me the I have only been a Mercedes-Benz owner for a few years. While the brand speaks for itself, I submit the one thing I have enjoyed and impresses me the most is the royal treatment I receive from my service advisor, Derek Humelsine. Derek always goes above and beyond to schedule my service appointments around my busy travel schedule and always calls me back to answer any questions or concerns I might have. He is truly an asset to the Mercedes-Benz of Arlington dealership. More

Knowledgeable, experienced service rep There is a reason that I have been dealing with Hugh McGuire as my service advisor for 20-some years: I trust him to give me the best advice and servi There is a reason that I have been dealing with Hugh McGuire as my service advisor for 20-some years: I trust him to give me the best advice and service, and he continues to meet and often exceeds my expectations. More

Great customer service. The service department is what keeps me driving Mercedes. They are always very professional and timely. I have worked with Dan in the service depart The service department is what keeps me driving Mercedes. They are always very professional and timely. I have worked with Dan in the service department and he is the reason I continue to purchase vehicles from the dealership. More