Mercedes-Benz of Arlington an American Service Center Company

Great Job on my 1st Visit Excellent Service and online system for scheduling. I have spent more time on surveys than the actual service time at the dealership. Please review Excellent Service and online system for scheduling. I have spent more time on surveys than the actual service time at the dealership. Please review this process - this is the 3rd or 4th survey I have taken. More

Wonderful Interaction! The entire team process was great. From my service representative to the loaner service representative and check out team. The repair needed to my The entire team process was great. From my service representative to the loaner service representative and check out team. The repair needed to my sound system brought out what I had expected in sound quality. More

Great service and personable staff Malick Faye was knowledgeable and friendly. He took the time to thoroughly research the car model and answered all of my questions. Support staff were Malick Faye was knowledgeable and friendly. He took the time to thoroughly research the car model and answered all of my questions. Support staff were efficient and I was able to get in and out with a new car in just a few hours. More

Outstanding Sales Service Our car buying experience was quite pleasurable—never had a better sales person. Malick Faye was outstanding in every respect— a tribute to Mercedes Our car buying experience was quite pleasurable—never had a better sales person. Malick Faye was outstanding in every respect— a tribute to Mercedes Benz of Arlington. More

Great service! Took the car in for three things on short notice. Dealership did great and Dan our service rep is tremendous. 100% satisfied with this dealership. Took the car in for three things on short notice. Dealership did great and Dan our service rep is tremendous. 100% satisfied with this dealership. More

Above and Beyond Exceptional Customer Service I came to purchase a Mercedes-Benz GL450 and I was greeted by Malick smile who provided us (my husband and I) a wonderful customer service. He is very I came to purchase a Mercedes-Benz GL450 and I was greeted by Malick smile who provided us (my husband and I) a wonderful customer service. He is very professional and gave us excellent advice about our vehicle. I was so pleased with this purchase because of Malick knowledge about the product and service. He is a great asset to your company and because of him, I would highly recommend anyone who would like to purchase a Benz to go to this location in Arlington, VA. Malick thanks again for your service because you went an extra mile to please my husband and I. It was a pleasant experience. Malick, my hubby will be back to you soon to purchase his S550. More

Help with my purchase I wanted a pre-owned E400 convertible, and you had only one on the lot. Malick Faye was exceptional in helping me to purchase it. I wanted a pre-owned E400 convertible, and you had only one on the lot. Malick Faye was exceptional in helping me to purchase it. More

Excellent We recently purchased a C300 4matic from the dealership. Mallick worked with us throughout the process of examining and test driving a number of cars. We recently purchased a C300 4matic from the dealership. Mallick worked with us throughout the process of examining and test driving a number of cars. He was exceptional in his knowledge and the overall support that he provided. More

Best Vehicle Breakdown Experience Ever! My car wouldn’t start one morning. Mercedes roadside assistance came to my house and towed my car to Mercedes of Arlington free of charge! (Btw Roadsi My car wouldn’t start one morning. Mercedes roadside assistance came to my house and towed my car to Mercedes of Arlington free of charge! (Btw Roadside is perhaps my all-time fave benefit offered by Mercedes). They put me in a loaner C300 (Which now has to be my next car! I’m in love). Kit fixes the problem as he always does with no cost due to my 50K warranty. One would assume that when your vehicle stops working, it’s going to be a bad day... never the case at Mercedes of Arlington. More

Thanks for everything Kit Cross! Kit is always available to help me with any issues. He provides great explanations of the services, and he makes me feel comfortable with the overall Kit is always available to help me with any issues. He provides great explanations of the services, and he makes me feel comfortable with the overall process. Kit, I appreciate your professionalism and candor. More