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Mercedes-Benz of Arlington an American Service Center Company

Arlington, VA

Overview
Reviews
Vehicles
4.8
875 Reviews
Call Dealership (703) 525-2100
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585 North Glebe Road

Arlington, VA

22203

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Showing 875 reviews

October 19, 2024

Purchased our first Mercedes with Azzam at Mercedes Benz of Arlington. His customer service was above bar! He was patient, polite and informative. The team there from Carl in Finance and Joe were all impres More

by Chynna C.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carl Durham, Azzam Altahir, Joe Popperwell
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Oct 19, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hello Chynna. We really appreciate your positive feedback and 5-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that Azzam and Joe provided the outstanding treatment you deserve. We value your business and hope to work with you again in the future when your car requires some TLC. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.

October 18, 2024

Excellent work. Keep the Good work up. Outstanding people working for your company. American Service in Arlington is the Best. More

by cbolling1404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garry Burk
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Oct 18, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hello Carolyn. We really appreciate your positive feedback and 5-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that you got the outstanding treatment you deserve. We value your business and are looking forward to working with you again the next time your car needs a little TLC. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.

October 08, 2024

Just purchased my second Benz from Greg Smoak who is terrific, he makes a car purchase easy. I can’t say enough good things about Hugh McGuire who provides optimum service. I almost considered a BMW but More

by Meg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Smoak, Hugh McGuire
Report | Print
Oct 10, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

Good Morning Meg. Wow! Thank you so much for the positive feedback! The entire Mercedes-Benz of Arlington Team appreciates your business and hope to see you again soon! I'll be sure to share your kind words with Greg, Hugh and the Management Team. Please feel free to reach out if you have any questions or if we can be of service. Mike Fisher, Business Development Center Manager, 703-284-2575

August 28, 2024

Great service. Great customer care. Paul was very helpful and tried hard to find the best option. Would highly recommend him . More

by nikaraz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Tchong
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Aug 29, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

We really appreciate your positive feedback and 5-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that Paul provided the outstanding treatment you deserve. We value your business and hope to work with you again in the future when your car requires some TLC. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.

August 22, 2024

MB of Arlington -- Absolutely the best! Geoff, Christian and Marvin - many thanks for all you do! Always outstanding support in keeping my diesel in top shape! More

by roque.mutable.0t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian and Marvin, Geoff Smith
Report | Print
Aug 23, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

Wow! Thank you so much for the feedback! I'll be sure to share this with the Service Managers. The entire Mercedes-Benz of Arlington Team appreciates your business and we look forward to working with you again when your diesel needs some TLC. Please feel free to reach out if you have any questions or if we can be of service. Mike Fisher, Business Development Center Manager, 703-284-2575

August 21, 2024

Waiting area could use some improvement. Telephone experience is sometimes confusing. Promised free lifetime car wash at purchase was not maintained. More

by zqtchas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garry Burk
Report | Print
Aug 21, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hello Charles. We really appreciate your positive feedback and 4-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that Garry was able to provide a good experience. I understand that the current construction makes our Customer Lounge experience less than optimal, but that area is also being refurbished so the next time you visit I think you'll find it to be an upgrade. Interdepartmental phone communication is a challenge we're working hard to improve upon. We value your input and are always striving to make things better. We hope to work with you again in the future when your car requires some TLC. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.

August 16, 2024

MB of Arlington is so far superior to any other MB dealer that we have been purchasing our new vehicles from them exclusively since 1997. Frank Namin is our salesman of choice and he has always been our fav More

by Dborella2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Zetlin, , Frank Namin, Hugh McGuire, Dave Smith
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Aug 17, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

Wow! Thank you so much for the positive feedback! The entire Mercedes-Benz of Arlington Team appreciates your business and hope to see you again soon! Please feel free to reach out if you have any questions or if we can be of service. Mike Fisher, Business Development Center Manager, 703-284-2575

August 15, 2024

JT provided excellent customer service. I would request him in the future. Very knowledgeable and respectful. More

by meadowsbernard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JT Tillery, Azzam Altahir
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Aug 16, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hi, Bernard. We really appreciate you taking the time to give us a review and a five-star rating. We’ve been in business for over 85 years and the main reason for that is our commitment to providing a great experience for our customers. I’m happy to hear that your visit to our dealership and your time with my colleague JT was so positive. We’re thankful for the opportunity to work with you and we look forward to continuing that relationship in the future. Please feel free to reach out if you have any questions or need assistance. Thanks again for your kind words. Mike Fisher, Business Development Center Manager, 703-284-2575

July 30, 2024

The service dept has what has kept me buying Mercedes for the last 20 years. More

by peconroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Smoak, Garry Burk
Report | Print
Jul 31, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

We really appreciate your loyalty and thank you for sharing your experience with us! Wow -- twenty years. We certainly do look forward to continuing our relationship Feel free to reach out if there is anything else you need! Mike Fisher, Business Development Center Manager, 703-284-2575

July 22, 2024

Very responsive, professional Both salesman and finance person provided clear info to my wife and myself More

by Michael.perle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio cornacchia, Azzam Altahir
Report | Print
Jul 22, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

Michael, we believe in going the extra mile to ensure that our customers have an exceptional experience with us. That's why we want to take a moment to express our sincere gratitude for choosing Mercedes-Benz of Arlington for your purchase. We are truly honored that you placed your trust in us. Your satisfaction is our top priority, and we are delighted to hear that we met your expectations. We look forward to serving you again and exceeding your expectations in the future. If you have any questions or need further assistance, please don't hesitate to reach out to us! Thank you, Mike Fisher, Business Development Center Manager, 703-284-2575.

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