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Mercedes-Benz of Arlington an American Service Center Company
Arlington, VA
868 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 19, 2024
I can't say enough about Azzam and Antonio. Azzam from the start of my son's and my visit to Antonio walking me through the process of finalizing paperwork. They both were AWESOME!! as well a Azzam from the start of my son's and my visit to Antonio walking me through the process of finalizing paperwork. They both were AWESOME!! as well as being very informative. My son and I agree they get an "A+" from us. More
by shart5
Employees Worked With
Antonio Cornacchia, Azzam Altahir
June 29, 2024
My wife and I came in today to discuss the purchase of a certified previously owned 2021 Red GLS 450. This was the worst experience I have had trying to purchase a vehicle. I am previous Mercedes Benz own certified previously owned 2021 Red GLS 450. This was the worst experience I have had trying to purchase a vehicle. I am previous Mercedes Benz owner, but the experience today with the sales rep has definitely turned me away from a purchase from this dealership. I did talk to both managers before I left. We still plan to purchase a Mercedes Benz, but we will have to work with other dealerships that are willing to listen to the concerns of the customer vice continuously attacking them about their concerns. We repeatedly asked him to explain the difference between this dealerships value and the market average. His response was to attack us about doubting his dealerships estimation. When my wife pointed out the car has been in the lot since April and the dealership has dropped the price twice (which brings it closer to market average), he then accused us of claiming they are trying to price gouge and took a very rude tone with my wife. This is when we decided to leave and take our business to another dealership. All we wanted to understand is whether their new price, that is still $4k above the market average, was a good price. This is a fair question, because of the simple fact that the dealership has reduced the price twice since April. This is a clear sign about the market value on that vehicle. A person working in the sales industry has to have a better temperament when addressing potential customers. It is totally normal for a customer to seek the best value and to properly understand cost differences proposed by a dealership. Fortunately, our loan approval is still valid for the next 2 weeks, so we can focus on our 2nd and 3rd choice of vehicles offered at dealerships in Fredericksburg and in NJ. More
by CP
Employees Worked With
Howard Embden
May 24, 2024
Repairs well performed, but dealership has changed in last 2yrs. A surcharge for use of credit card is a customer penalty especially at the high costs the service dept. charges. last 2yrs. A surcharge for use of credit card is a customer penalty especially at the high costs the service dept. charges. More
by Pinasco
Employees Worked With
Javier
