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Mercedes-Benz of Arlington an American Service Center Company

Arlington, VA

4.8
875 Reviews

585 North Glebe Road

Arlington, VA

22203

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Showing 875 reviews

November 30, 2022

I took my car in for a new battery. It was straightforward and worked out. Initially I was charged for a new auxiliary battery that I did not need. Dan Moreau checked and took care o More

by AWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Moreau
Dec 01, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your review and feedback. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that Dan Moreau provided you the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

November 17, 2022

Excellent experience. Joe Popperwell was outstanding and the overall process was easy, fast and straightforward. More

by Wlc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Popperwell
Nov 30, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward your sales consultant, Joe Popperwell. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

October 22, 2022

Great service as usual, start to end of deal went very smoothly and everyone was very professional More

by Alikmd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Azzam Altahir
Nov 01, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward our dealership. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

October 09, 2022

Outstanding service, Attentive, professional and very very timely. Also they don’t seem to fabricate about extra services/expensive as I had previously with other dealerships,. I LOVE Arlington MB and w More

by RJDaggett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Naomi , Geoff Smith
Oct 10, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

October 07, 2022

Thank you, Garry Burk, for the excellent service, as always. Look forward to next service. More

by omar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garry Burk
Oct 10, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hi Omar- Thanks for your 5 star review and kind words toward Garry Burk in our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

October 06, 2022

We have had this GLB 250 exactly one week . Love it! Starting with Frank, your dealership has been so helpful, never rushing, always pleasant. I would recommend your dealership. Henriette G More

by hen1776
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Namin
Oct 10, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hi Ms. Gordon -Thanks for your 5 star review and kind words toward our dealership including your sales consultant, Frank Namin. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

October 05, 2022

This experience was good. I had a leak and they found it and checked it after replacing my radiator. Job was quick. My only negative is that it was probably a bit more expe More

by JD0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Del Castillo
Oct 10, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

September 27, 2022

I received service B on my car. The service was great, and I also received a complimentary wash. More

by gkdailey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hugh McGuire
Oct 10, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

September 24, 2022

Excellent, fast, and professional performance. This was an emergency repair, and I was very surprised that the maintenance was performed so fast. More

by Classyman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Allen
Sep 26, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your 5 star review and kind words toward our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

September 15, 2022

The only reason I didn't give 5-stars is your computer system refuses to permit me to get in to it to schedule a service visit. I had to make TWO trips--one to physically schedule a service visit, the oth More

by Autofahrer
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hugh McGuire
Sep 23, 2022 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thanks for your feedback. Since you use our valet service, you would need to call in to our service department so we can schedule with our valet team. If you do not use valet, you can schedule online anytime at: https://www.justmercedes.com/schedule-service.htm or call us at 703.284.2490 during business hours. We do apologize for any inconvenience. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553

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