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Mercedes-Benz of Arlington an American Service Center Company

Arlington, VA

4.9
868 Reviews

585 North Glebe Road

Arlington, VA

22203

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Showing 868 reviews

November 18, 2024

Leased my second S-Class from Mercedes Benz of Arlington. Clayton Garrett is very responsive and very helpful throughout the entire process. He made the process seamless. I look forward to working with hi More

by S5802022
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clayton Garrett
Nov 18, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

We appreciate you taking the time to give us your feedback and a five-star rating. We’ve been in business for over 85 years and the main reason for that is our commitment to providing a great experience for our customers. I’m happy to hear that your visit to our dealership and your time with my colleagues Clayton and Carl was so positive. We’re thankful for the opportunity to work with you and we look forward to continuing that relationship in the future. Please feel free to reach out if you have any questions or need assistance. Thanks again for your kind words. Mike Fisher, Business Development Center Manager, 703-284-2575

October 26, 2024

Very responsive service adviser and great service. The work done was explained and service done in a timely manner. More

by Eoadu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoff Smith
Oct 27, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

Thank you for choosing Mercedes-Benz of Arlington for your vehicle service needs. We appreciate your five star review and are delighted to hear that things went well. It's our mission to provide every guest with a great experience and we're glad to hear that we were able to meet your expectations. You are the reason that we are here and we look forward to serving you again. Thank you again, Mike Fisher, Business Development Center Manager, 703-284-2575

October 26, 2024

Leased our first mercedes from this dealership. All communication with the sales department and the service provided was prompt and satisfactory. We were impressed by the attention to detail in han More

by Mandira
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelton Debraux
Oct 27, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

We really appreciate your positive feedback and 5-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that you Shelton and the Finance team provided the outstanding treatment you deserve. We value your business and hope to work with you again in the future when your car requires some TLC. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.

October 19, 2024

Purchased our first Mercedes with Azzam at Mercedes Benz of Arlington. His customer service was above bar! He was patient, polite and informative. The team there from Carl in Finance and Joe were all impres More

by Chynna C.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carl Durham, Azzam Altahir, Joe Popperwell
Oct 19, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hello Chynna. We really appreciate your positive feedback and 5-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that Azzam and Joe provided the outstanding treatment you deserve. We value your business and hope to work with you again in the future when your car requires some TLC. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.

October 18, 2024

Excellent work. Keep the Good work up. Outstanding people working for your company. American Service in Arlington is the Best. More

by cbolling1404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garry Burk
Oct 18, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hello Carolyn. We really appreciate your positive feedback and 5-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that you got the outstanding treatment you deserve. We value your business and are looking forward to working with you again the next time your car needs a little TLC. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.

October 08, 2024

Just purchased my second Benz from Greg Smoak who is terrific, he makes a car purchase easy. I can’t say enough good things about Hugh McGuire who provides optimum service. I almost considered a BMW but More

by Meg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Smoak, Hugh McGuire
Oct 10, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

Good Morning Meg. Wow! Thank you so much for the positive feedback! The entire Mercedes-Benz of Arlington Team appreciates your business and hope to see you again soon! I'll be sure to share your kind words with Greg, Hugh and the Management Team. Please feel free to reach out if you have any questions or if we can be of service. Mike Fisher, Business Development Center Manager, 703-284-2575

August 28, 2024

Great service. Great customer care. Paul was very helpful and tried hard to find the best option. Would highly recommend him . More

by nikaraz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Tchong
Aug 29, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

We really appreciate your positive feedback and 5-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that Paul provided the outstanding treatment you deserve. We value your business and hope to work with you again in the future when your car requires some TLC. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.

August 22, 2024

MB of Arlington -- Absolutely the best! Geoff, Christian and Marvin - many thanks for all you do! Always outstanding support in keeping my diesel in top shape! More

by roque.mutable.0t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian and Marvin, Geoff Smith
Aug 23, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

Wow! Thank you so much for the feedback! I'll be sure to share this with the Service Managers. The entire Mercedes-Benz of Arlington Team appreciates your business and we look forward to working with you again when your diesel needs some TLC. Please feel free to reach out if you have any questions or if we can be of service. Mike Fisher, Business Development Center Manager, 703-284-2575

August 21, 2024

Waiting area could use some improvement. Telephone experience is sometimes confusing. Promised free lifetime car wash at purchase was not maintained. More

by zqtchas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garry Burk
Aug 21, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

Hello Charles. We really appreciate your positive feedback and 4-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that Garry was able to provide a good experience. I understand that the current construction makes our Customer Lounge experience less than optimal, but that area is also being refurbished so the next time you visit I think you'll find it to be an upgrade. Interdepartmental phone communication is a challenge we're working hard to improve upon. We value your input and are always striving to make things better. We hope to work with you again in the future when your car requires some TLC. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.

August 16, 2024

MB of Arlington is so far superior to any other MB dealer that we have been purchasing our new vehicles from them exclusively since 1997. Frank Namin is our salesman of choice and he has always been our fav More

by Dborella2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Zetlin, , Frank Namin, Hugh McGuire, Dave Smith
Aug 17, 2024 -

Mercedes-Benz of Arlington an American Service Center Company responded

Wow! Thank you so much for the positive feedback! The entire Mercedes-Benz of Arlington Team appreciates your business and hope to see you again soon! Please feel free to reach out if you have any questions or if we can be of service. Mike Fisher, Business Development Center Manager, 703-284-2575

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