Mercedes-Benz of Arlington an American Service Center Company

Alvin Daniels was the salesperson I worked with. From the start I felt rushed and he didn't listen to what I wanted. He tried to sell me a GLC that didn't have the specific options I requested. I ju From the start I felt rushed and he didn't listen to what I wanted. He tried to sell me a GLC that didn't have the specific options I requested. I just purchased a new GLC300 at Euro Motorcars Bethesda from Melvyn Douglas. He was absolutely outstanding. I highly recommend them over M-B of Arlington in particular Alvin Daniels who was awful. More

I did this rating soon after my service. I was very pleased with my service and with Gary Burk. He was very helpful and informative I was very pleased with my service and with Gary Burk. He was very helpful and informative More

I almost never write reviews, but Mercedes-Benz of Arlington earned this one. After an accident, our exceptionally low-mileage CLS63 AMG S was initially declared a total loss. That decision was ult Arlington earned this one. After an accident, our exceptionally low-mileage CLS63 AMG S was initially declared a total loss. That decision was ultimately reversed, only for us to discover that the correct AMG bumper was nearly impossible to find. We searched nationally and internationally, and even an overseas attempt fell through. Mercedes-Benz of Arlington could have given up on our car. They didn't. They restored the original bumper and saved it. Jacklyn was wonderful throughout months of uncertainty — patient, compassionate and always there for our family. Patrick stood behind his team and us whenever something needed attention. But I especially want to recognize Christian. Christian went so far beyond what we expected that he is a major reason Mercedes-Benz of Arlington has earned our future business. He had three of our AMG rims refurbished. When State Farm pushed back on replacing a tire, Christian got it replaced. And when we finally picked up the car and I told him it was still pulling to the left, he didn't dismiss me or tell me to come back another day. He arranged a last-minute alignment. The Mercedes measurements confirmed the front toe was out of specification, and they corrected it. Even after delivery, Christian continued working to resolve one final detail for us. That's what stood out about him: "good enough" was never good enough. Christian listened. He took ownership. He treated our CLS63 like his name was going on the finished product. Companies talk about standing behind their customers. You find out what that actually means when things don't go according to plan. Almost nothing about this repair was easy, and this team kept showing up for us. Our CLS63 is finally home and looks beautiful. If someone I cared about asked me where to take their Mercedes after an accident, I wouldn't hesitate: Mercedes-Benz of Arlington. And I would tell them to ask for Christian. To Jacklyn, Patrick, Christian and everyone behind the scenes who helped bring our car home: thank you from our family. You didn't just repair our Mercedes. You helped us save it. More

I would not trust this service department with my vehicle again. I brought my car in for prepaid maintenance with no visible windshield crack. Their intake inspection identified and reported a tire issue, ye again. I brought my car in for prepaid maintenance with no visible windshield crack. Their intake inspection identified and reported a tire issue, yet no windshield damage was disclosed. After service and their car wash, my vehicle was returned with a significant windshield crack. Nobody told me. I discovered it myself. When I reported it, my service representative initially apologized. After speaking with management, I was told they would not accept responsibility and they pointed to an alleged preexisting chip in their intake video. If that chip was visible enough to deny responsibility afterward, why was it not identified during intake just like my tire issue was? I escalated the matter in writing to multiple managers. My communications ultimately went unanswered. The way this was handled afterward completely destroyed my confidence in this service department. More

Mr. Marvin Wentzel, my 26-years now, ASC Mechanic, identified some serious repairs that were needed, and included "a walk through of the underside of my beautiful 1993 300D," to "show me," including e identified some serious repairs that were needed, and included "a walk through of the underside of my beautiful 1993 300D," to "show me," including engine mounts and others. I took it in for "Inspection," and said, "please ask Marvin "to look my baby over, and "please" bill me for it."" If you have an "older Benz," and appreciate its quality like I do my two older Diesels, please call for an appointment with Mr. Marvin Wentzel. By the way, when I bought my 1993 300D in 2007, Mr. Wentzel walked with me out to the 300D, pulled up the hood and said, "this is dangerous." He had the fuse box open, and was pointing to the A/C fuse that had been getting so hot that it had "melted down into the fuse box." (This is a "Diesel," and it was sold to me like that.) If you are "thinking about buying "a senior Benz," make the purchase contingent on a "Marvin Review." You will be "very" glad that you did. My other "big baby" is a 1987 300SDL, sold in 2000 because the vacuum assisted brakes needed new hoses. I sent that family "baby pictures" for awhile because the "little lady of the house," cried when I left with her. That was 26 years ago. Thank you Mr. Wentzel, and American Service Center, for "so many" other "Thank You's" not listed here. More

My sales representative Mr. Mitch was amazing. Awesome addressed every concern. Issue was very diligent and finding me exactly what I wanted in my Mercedes. Mitch was amazing. Awesome addressed every concern. Issue was very diligent and finding me exactly what I wanted in my Mercedes. More

Professional. Have expert advisors and technicians. My go to place as always for service on my car. Have expert advisors and technicians. My go to place as always for service on my car. More

Larry Gowe was excellent. His quiet manner and diligence is the key reason I bought my car there. This is my third purchase from this dealership His quiet manner and diligence is the key reason I bought my car there. This is my third purchase from this dealership More

Professional, expert and courteous assistance at all stages of the process by all those we dealt with. stages of the process by all those we dealt with. More

This is Scott. I wrote a review earlier that was negative due to the time it took to get my DC license plates. The salesman has come through and is installing the p I wrote a review earlier that was negative due to the time it took to get my DC license plates. The salesman has come through and is installing the plates now. More