Mercedes-Benz of Arcadia - Service Center

Excellent Jerry Roeder (service advisor) explained the service and timeframe. He fully answered my questions. He was professional, knowledgeable and personable. Jerry Roeder (service advisor) explained the service and timeframe. He fully answered my questions. He was professional, knowledgeable and personable. Everything turned out as explained. More

Unbeatable service come with a price The service is just perfect and Rusnak would get 5 stars if it wasn't for the price. If anybody can explain that changing 8 sparking plugs takes 2h3 The service is just perfect and Rusnak would get 5 stars if it wasn't for the price. If anybody can explain that changing 8 sparking plugs takes 2h36min and costs $700, please let know. Arcadia is considered as a luxury residence area and it is. Does this have to do anything with Rusnak pricing strategy? Who knows? That aside, Ophelia Wang is doing a great job as does Phillip Yang with whom we dealt recently for the purchase of a new Mercedes. More

Stacy Yee Stacy is very kind, patient and professional, very happy service experience with her. She answered me many questions about my car and also given me so Stacy is very kind, patient and professional, very happy service experience with her. She answered me many questions about my car and also given me some suggestions. Many thanks to Stacy. More

Customer Sevice Advisor Mr Joseph Yu is excellent Mechanical work was good and detail. The service advisor Joseph Yu was very professional, helpful and nice. I will recommend to my family and friends Mechanical work was good and detail. The service advisor Joseph Yu was very professional, helpful and nice. I will recommend to my family and friends any time to his excellent service! Thank you so much to Joseph! More

Superb Service Wonderful service from the time I arrived until I picked up my car. Friendly, efficient and went out of the way to meet all needs. Wonderful service from the time I arrived until I picked up my car. Friendly, efficient and went out of the way to meet all needs. More

Quick and easy I love this dealership. The service advisor understood the problems and got me in and out very quickly. The vehicle was repaired, washed and vacuumed I love this dealership. The service advisor understood the problems and got me in and out very quickly. The vehicle was repaired, washed and vacuumed inside. Best service advisor I ever dealt with. Thank you Ophelia Wang. More

Professional staff. Nice and inviting dealership. My new car was called for a light recall service. From the time I called to make an appointment till the time I picked up my car, everything went li My new car was called for a light recall service. From the time I called to make an appointment till the time I picked up my car, everything went like clockwork with a genuine courtesy. I will definitely recommend the Mercedes-Benz of Arcadia to my friends. More

Excellent customer service The customer service was excellent, Yohan Chen represented MB with the up most diligence to address and carryout the service and integrity of MB to ho The customer service was excellent, Yohan Chen represented MB with the up most diligence to address and carryout the service and integrity of MB to honor, represent and standby there vehicles high level of quality and service!!! More

Great Service Perry at Rusnak was really friendly and helpful in taking care of my car in service. He kept me posted on the progress, and detailed/explained addi Perry at Rusnak was really friendly and helpful in taking care of my car in service. He kept me posted on the progress, and detailed/explained additional service that I need - at reasonable cost. More