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Mercedes-Benz of Arcadia - Service Center

Arcadia, CA

4.1
240 Reviews

240 Reviews of Mercedes-Benz of Arcadia - Service Center

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April 18, 2020

I have always been completely satisfied with the service provided and would highly recommend Perry and Yohan to take care of all my service needs. More

by Blossomuyeda
Recommend Dealer
Yes
Employees Worked With
Perry Roeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yohan Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2020 -

Mercedes-Benz of Arcadia responded

Thanks for taking some time to share your satisfaction. Let us know if we can be of assistance again with anything else. We are here to help!

April 16, 2020

good customer service Friendly efficient could not ask for a better experience. Everyone we talked to were helpful. The facility is beautiful and easy to get to. Recomme More

by karol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ophelia Wang
Apr 16, 2020 -

Mercedes-Benz of Arcadia responded

Karol, Thank you for taking the time to share your friendly, efficient, and easy service experience with Ophelia! We're thrilled to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

April 02, 2020

I was very happy with Joe’s service and will definitely ask him to help me again when I need to do service next time! More

by Ming
Recommend Dealer
Yes
Employees Worked With
P.J. Nan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Yu
Apr 03, 2020 -

Mercedes-Benz of Arcadia responded

Thank you for sharing your five-star experience with us, Ming! We're happy to hear Joe was able to meet your expectations. We hope to see you again in the future.

April 02, 2020

Service Advisor Perry very complete, kept me well informed, and had repairs done as promised . Car returned clean and all requested services completed to my satisfaction More

by Bunky1
Recommend Dealer
Yes
Employees Worked With
Perry Roeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2020 -

Mercedes-Benz of Arcadia responded

Thank you for sharing your five-star experience with us! We look forward to seeing you again in the future.

April 02, 2020

She is really helpful and willing to helped me all the way good service Thank you very much and appreciated to stayed on top Julie More

by Lovmenoty2k
Recommend Dealer
Yes
Employees Worked With
Ophelia Wang-Le Blanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2020 -

Mercedes-Benz of Arcadia responded

Hello, Although we are happy to know that Ophelia provided you with excellent service, I am concerned to see that your experience was only three stars. If you have any concerns, please feel free to reach out to me. I look forward to connecting with you. Best, Allen H. General Manager ahsiang@rusnakautogroup.com 101 N. Santa Anita Ave • Arcadia, CA 91006 https://www.rusnakarcadia.com/

March 30, 2020

Joseph is my regular, excellent service advisor. Yohan helped me this time (Joseph absent). Yohan was excellent, too! Joseph is ‘my guy,’ though, but I received the same high-quality level of care and a More

by SDArnold
Recommend Dealer
Yes
Employees Worked With
Yohan Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2020 -

Mercedes-Benz of Arcadia responded

Thanks for your great feedback for Joseph and Yohan. We strive to provide excellent experiences all around with all of our team members. Please do not hesitate to reach out if there is anything we can assist you with. Our team is always happy to do what we can to help.

March 29, 2020

Came to pick up and deliver the car. Good notice. Prompt. Friendly people. They remember us. Good records. Expensive but service is worth it. Recommend. More

by solson2468
Recommend Dealer
Yes
Employees Worked With
Ophelia Wang-Le Blanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2020 -

Mercedes-Benz of Arcadia responded

Thank you for taking the time to share with us your feedback. We're glad to know of your recommendation. Please have a wonderful day!

March 25, 2020

Ophelia is the best always on top of things and very creative, experienced and knowledgable...I’m buying another Benz just so She can help me with the service! More

by Tommy
Recommend Dealer
Yes
Employees Worked With
Ophelia Wang-Le Blanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2020 -

Mercedes-Benz of Arcadia responded

Thanks for the great review, Tommy! We're lucky to have Ophelia on our team. We appreciate your business, just let us know if we can be of service in the future!

March 19, 2020

Perry is the best service advisor period!!!He is very pleasant and knowledgeable, he should be service manager! He reflects very well on your dealer! More

by Jorge
Recommend Dealer
Yes
Employees Worked With
Perry Roeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2020 -

Mercedes-Benz of Arcadia responded

Jorge, thank you for the positive feedback! We are happy to know that you had a good experience with us and with the help of Perry who was pleasant and knowledgeable. If you need anything else please let us know!

March 03, 2020

Stacy is an exceptional representative for you and has taken good care of us for many Many years They work performed has always been very satisfactory More

by fwj2
Recommend Dealer
Yes
Employees Worked With
Michael Marsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Montgomery, Stacy Yee
Mar 04, 2020 -

Mercedes-Benz of Arcadia responded

Thank you so much for taking the time to share your exceptional feedback about working with Stacy. It's a joy to know that the work has been satisfactory. Let us know if we can do anything else for you. We are always happy to do what we can to help. We appreciate your business all these years and look forward to continued visits!

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