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Mercedes-Benz of Arcadia - Service Center
Arcadia, CA
240 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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240 Reviews of Mercedes-Benz of Arcadia - Service Center
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September 11, 2020
They tried to be helpful but ended up not resolving the issue that i had with my benz and never got back to me. I would not recommend this dealership to get your new car and get bad service issue that i had with my benz and never got back to me. I would not recommend this dealership to get your new car and get bad service More
by Peterk
Employees Worked With
Huy Nguyen, Andy Tan, Joshua Kim
April 29, 2020
Technician arrived on time, work was does quickly and with no mess afterwards. Technician came to my home, quite surprised but very convenient. Thank you. with no mess afterwards. Technician came to my home, quite surprised but very convenient. Thank you. More
by Mary
Employees Worked With
Rebecca So
April 25, 2020
Overall great customer service. Professional and knowledgeable staff. However I am surprised as an established dealership that prides itself on service it missed that mark on being proactive and thi knowledgeable staff. However I am surprised as an established dealership that prides itself on service it missed that mark on being proactive and this COVID-19 situation when it comes to disinfecting loaners. I had to disinfect the loaner I was given recently because there was no established protocol for this process. The car was clean and washed but no notice inside the car stating it was disinfectant. Mike Tone is great and in no way is this a reflection on his service. The loaner disinfectant process should be already added process when releasing loaners given the current COVID-19 situation. Customers would greatly appreciate that extra safety step you would take for the safety of your customers. More
by gracielav2010
Employees Worked With
Mike Tone
April 24, 2020
Everyone is very kind and the Service is always excellent..Your sales manager Mike Marsh is awesome!!! and truly an example to be followed..GREAT SERVICE excellent..Your sales manager Mike Marsh is awesome!!! and truly an example to be followed..GREAT SERVICE More
by Yolanda Bridges
April 23, 2020
Great service and a beautiful dealership! This place really cares about customer satisfaction!! My MBZ is always serviced professionally and the whole process is a breeze. really cares about customer satisfaction!! My MBZ is always serviced professionally and the whole process is a breeze. More
by Russsimonvideo
Employees Worked With
Rebecca So
April 23, 2020
Rusnak Mercedes is above all the rest in its class! I m a Mercedes Benz owner for life the Arcadia Store is My New home! Mercedes Benz owner for life the Arcadia Store is My New home! More
by Timlynn21
Employees Worked With
Other Employees :
Andy Tan, Allen Hsiang
April 22, 2020
Very friendly and helpful. Made process of having my car serviced in this COVID-19 environment so easy and simple, Very efficiently executed. Thank you. serviced in this COVID-19 environment so easy and simple, Very efficiently executed. Thank you. More
by sarichar2000
Employees Worked With
April 21, 2020
Amazing The service here is unbelievable! Attention to detail, professionalism, and the quality of care given cannot be beat anywhere! I am spoiled and am af The service here is unbelievable! Attention to detail, professionalism, and the quality of care given cannot be beat anywhere! I am spoiled and am afraid to go elsewhere for my car purchases and/or service. More
by nicole
April 18, 2020
Yohan is very professional & accommodating. We love working with him. He makes our visit easy & pleasant. One thing we like about Yohan, he is honest & reliable. working with him. He makes our visit easy & pleasant. One thing we like about Yohan, he is honest & reliable. More
by lemekdara
Employees Worked With
