Mercedes-Benz of Arcadia - Service Center

Service The department runs like a well oiled machine. The process of dropping of my car, was very quick and easy. I had an Uber there within 10 minutes of ge The department runs like a well oiled machine. The process of dropping of my car, was very quick and easy. I had an Uber there within 10 minutes of getting there to pick me up. Same when the service was over and I went back to get my car. Painless! More

great customer service the service is great. was on time and was able to get a loan car when my car is in service. Yohan is friendly and professional the service is great. was on time and was able to get a loan car when my car is in service. Yohan is friendly and professional More

Good service experience The service department is wonderful, and sales are very friendly. Overall Mercedes-Benz of Arcadia is excellent place. Brian Edwards from service depa The service department is wonderful, and sales are very friendly. Overall Mercedes-Benz of Arcadia is excellent place. Brian Edwards from service department, Andre Voglezon and William Ho from sales deparement are the three guys that I worked with. They have done an excellent job, and I am very satisfied with their help. I definitely will come back for new cars because of the wonderful service. More

Very good service! The service was on time. Customer service was excellent. The call back was done as promised and within the time limit. The only unexpected thing was t The service was on time. Customer service was excellent. The call back was done as promised and within the time limit. The only unexpected thing was that I had to use Uber as a mode of transportation to go home and back to the Mercedes car service . One of the Uber drivers could barely speak English . I also had to constantly monitor all cars driving in front of my house for Uber’s car model & license plate. I prefer the shuttle from the Mercedes Service since it gives me a sense of security, comfort and its well known excellent customer service . More

Most pleasant and satisfying experience Stacy is the most knowledgeable and friendly and professional and pleasant service manager I ever met. She’s down to details and always a step ahead o Stacy is the most knowledgeable and friendly and professional and pleasant service manager I ever met. She’s down to details and always a step ahead of me. I am very happy to say she brought MB’s name to a higher level. More

This service center gets the job done Somehow this service center always get the job done in a very smooth way. They seem to always find the root cause of a problem right away and are able Somehow this service center always get the job done in a very smooth way. They seem to always find the root cause of a problem right away and are able to fix it. Jennifer listens to your reports, takes it seriously and keeps detailed notes. The first time I brought one of my cars here was when my previous Mercedes service center insisted that the reason why my car stalled was that I ran out of fuel. I called Jennifer who took care of me at that time on a Saturday afternoon, just before they closed. My car was fixed by Tuesday. This time I had issues with the gear sometimes being stuck in P upon starting. Instead of them looking at transmission, they realized right away the cause was a battery issue. Battery replaced, and problem gone. More

Beyond VIP Experience Joe Yu: Experienced, Knowledgeable, Expedient, Professional, Classy, Genuine, Caring, Courteous. You can’t pay someone to have this type of work eth Joe Yu: Experienced, Knowledgeable, Expedient, Professional, Classy, Genuine, Caring, Courteous. You can’t pay someone to have this type of work ethic. A true asset to Rusnak. My city has a Mercedes-Benz dealership but I travel just because of Joseph. Promote this person! More

Perry was great, he kept us in the loop.at all times. We were on a 8000 mile cross country when a fuel line sprung a leak. .Perry went out of his way to take care of us and get us back on the road to Mi We were on a 8000 mile cross country when a fuel line sprung a leak. .Perry went out of his way to take care of us and get us back on the road to Minnesota. The staff was very friendly, they treated us just like old friends. More

Excellent experience Very good experience.Everyone there is very friendly and professional.They also work hard to service your needs solve your problems.Very good pla Very good experience.Everyone there is very friendly and professional.They also work hard to service your needs solve your problems.Very good place to be More

excellent service seamless service. very smooth, no hassle , appointment set up very fast. no waiting. on time . the person who help me to set up the appointment was seamless service. very smooth, no hassle , appointment set up very fast. no waiting. on time . the person who help me to set up the appointment was very helpful. i was given the time next day. my appointment was at 8:45 am and Stacy came to assist me right away. no waiting. More