Mercedes-Benz of Arcadia

The entire team here is absolutely phenomenal. From the moment I walked in, I was treated like family. Martha greeted me with such genuine warmth and kindness, which immediately set the tone for a From the moment I walked in, I was treated like family. Martha greeted me with such genuine warmth and kindness, which immediately set the tone for a great experience. Liz took excellent care of me and made sure all of my service requests were handled smoothly and professionally. I especially want to highlight Roberto. He was incredibly helpful, knowledgeable, and attentive throughout the entire process. He took the time to walk me through everything, answered all of my questions with patience, and made me feel completely confident and taken care of. Even though it was my first visit, he made it feel like we had been working together for years. That level of trust and professionalism is rare. I’ve officially found my home dealership and truly look forward to building a long-term relationship with this team. They are top of the line in every way. More

They know what you need and will always get the jobs done for you and your family. for you and your family. More

Roberto offered an amazing service! He wasprofessional, kind and he still believes that great costumer service is important. He also spent time to explain things about my new MB that ar He wasprofessional, kind and he still believes that great costumer service is important. He also spent time to explain things about my new MB that are not obvious. I would recommend him to anyone interested in buying a car at this dealer. Thank you, Roberto! More

Roberto is awesome! Had such a great experience test driving , he made my experience enjoyable and memorable! Very knowledgable on all things Mercedes. Had such a great experience test driving , he made my experience enjoyable and memorable! Very knowledgable on all things Mercedes. More

Very grateful for your help and assistance in solving my problem. Responsive employee and pleasant person in communication. My recommendation! Katrin thank you very much! problem. Responsive employee and pleasant person in communication. My recommendation! Katrin thank you very much! More

The staff are attentive and courteous. Yohan Chen/Arcadia Service Advisor is very thorough, meticulous & adaptable to the needs of the customer. Yohan Chen/Arcadia Service Advisor is very thorough, meticulous & adaptable to the needs of the customer. More

As a Mercedes-Benz owner, I have always trusted the brand for its quality and professionalism. However, my recent service experience at Mercedes-Benz of Arcadia has been disappointing. I am sharing thi brand for its quality and professionalism. However, my recent service experience at Mercedes-Benz of Arcadia has been disappointing. I am sharing this factual feedback to help others make informed decisions and to encourage the dealership to improve its service. Incident Details: 1. Service Information: • On November 18, 2024, I brought my 2018 Sprinter 2500 to Mercedes-Benz of Arcadia for a routine B-Service maintenance. 2. Issue Encountered: • On the evening of November 19, 2024, while driving home, I discovered a severe fuel leakage from the vehicle after the service. This posed a significant safety hazard, with the potential to cause a fire. • On November 20, 2024, I contacted the dealership, and the vehicle was towed back for further inspection. 3. Dealership’s Response: • The service team stated that the fuel leakage was caused by a defective fuel filter and not related to their installation or maintenance work. • However, the leakage occurred within 30 minutes of leaving the dealership, leading me to question whether the installation process or post-maintenance inspection was thorough enough. My Concerns: • Safety Hazards: A fuel leakage during operation is a critical safety issue that could have endangered my life and the safety of others on the road. • Accountability: While the dealership attributed the issue solely to a defective component, the timing and nature of the leakage suggest that installation or inspection may also have been factors. • Customer Experience: The handling of this situation has undermined my trust in the safety and reliability of my vehicle and the service provided by Mercedes-Benz of Arcadia. My Requests: 1. I urge Mercedes-Benz of Arcadia to review this incident thoroughly and implement measures to prevent similar issues in the future. 2. I hope Mercedes-Benz headquarters will also review this matter to ensure that the dealership’s service process meets the brand’s high standards. Conclusion: I am sharing this review in hopes that Mercedes-Benz will take this matter seriously and work towards providing better service and safety for all customers. Despite this experience, I still believe in the Mercedes-Benz brand and hope this issue will be resolved appropriately. More

BEWARE! !! They damaged our car, and we received the car back with a major problem that had never happened before. They told us the damage was due to an accid !! They damaged our car, and we received the car back with a major problem that had never happened before. They told us the damage was due to an accident, while the car never had an accident unless they test-drove it and ran into an accident. The service manager is extremely rude and unprofessional. Don't trust this place unless you want to fix one problem and get several other problems that will cost you a lot of money. More

This is our third go-around with Rusnak Mercedes Benz Arcadia. The staff is friendly and the service is impeccable. From sales to service it is always a pleasure visiting Rusnak Mercedes-Benz Arcadia. Arcadia. The staff is friendly and the service is impeccable. From sales to service it is always a pleasure visiting Rusnak Mercedes-Benz Arcadia. More

Guys, if you’re looking for a great service advisor for you MBZ look no further. Yo Hong Chen at Arcadia MBZ is the best I know. Reason 1: He think for t customer’s benefit . Do what’s necessary for the c you MBZ look no further. Yo Hong Chen at Arcadia MBZ is the best I know. Reason 1: He think for t customer’s benefit . Do what’s necessary for the customer. Reason 2: Very professional, with lots knowledge on MBZ. Reasons 3: Save money for customers. Do extras for customers. Reasons 4: Return calls promptly and courteous. Reason 5: A honest person. Work with Integrity. More