Mercedes-Benz of Arcadia - Service Center

BEWARE! !! They damaged our car, and we received the car back with a major problem that had never happened before. They told us the damage was due to an accid !! They damaged our car, and we received the car back with a major problem that had never happened before. They told us the damage was due to an accident, while the car never had an accident unless they test-drove it and ran into an accident. The service manager is extremely rude and unprofessional. Don't trust this place unless you want to fix one problem and get several other problems that will cost you a lot of money. More

This is our third go-around with Rusnak Mercedes Benz Arcadia. The staff is friendly and the service is impeccable. From sales to service it is always a pleasure visiting Rusnak Mercedes-Benz Arcadia. Arcadia. The staff is friendly and the service is impeccable. From sales to service it is always a pleasure visiting Rusnak Mercedes-Benz Arcadia. More

Guys, if you’re looking for a great service advisor for you MBZ look no further. Yo Hong Chen at Arcadia MBZ is the best I know. Reason 1: He think for t customer’s benefit . Do what’s necessary for the c you MBZ look no further. Yo Hong Chen at Arcadia MBZ is the best I know. Reason 1: He think for t customer’s benefit . Do what’s necessary for the customer. Reason 2: Very professional, with lots knowledge on MBZ. Reasons 3: Save money for customers. Do extras for customers. Reasons 4: Return calls promptly and courteous. Reason 5: A honest person. Work with Integrity. More

From front desk to service everyone is great and very helpful and go out of the way to help me w my new car took time to fix two things for me and show me how while I made a appt. Going back NXT week fo helpful and go out of the way to help me w my new car took time to fix two things for me and show me how while I made a appt. Going back NXT week for my oil service Mr. Rusnak (my sis Mayfield great friends w Liz god bless her) you have a great team over in Arcadia!! More

professional, courteous, and prompt service! excellent track record for years and will continue preferring Rusnak Arcadia! excellent track record for years and will continue preferring Rusnak Arcadia! More

Would give a negative star if possible! I brought car in for a factory recall on fuel pump replacement. Few days later I picked up the car, found a new scratch on left front wheel. I rep I brought car in for a factory recall on fuel pump replacement. Few days later I picked up the car, found a new scratch on left front wheel. I reported to the receptionist (service advisor was off that day). 3 days later, SA sent me a link to a "drop-off walkthrough video". It began with the left front wheel, there is a red smear on the wheel. But When I examined in slow-motion, that "smear" apparently was brushed onto video through computer graphic technics. It does not match actual shape of scratch, it was smooth yet the actual catch was rough, etched with jagged edge, and it does not appear in consistent shape or color when examined frame by frame in slo-mo! At the end of video when camera came back to that same wheel, the smear disappeared entirely. The SA (Jonathan Rodriguez) denied any doctoring on video, refuse to provide me the downloadable video file. He offered $75 to settle, but the quote I received was around $500. The GM Mark Umutyan was very rude with an intimitating tone, said things could get ugly if I insist the video was doctored. He refuse acknowledge the obvious discrepancies in pictures and slow motioned video I presented. Instead, he made disparaging remarks on my characters. This appears to be a well devised process to post-alter their video to deceive customers: I was never aware of or given a copy of the video until after the act, it took them 3 day to provide the video after my reporting the damage, and they did not allow any download file..... Dishonest and unethical behaviors here, very disgusted by this experience, won’t let them to touch my car anymore. https://api.mykaarma.com/video-walkaround/details?inspection_uuid=65cbb7db48d57e21be165446&fileType=image_and_video More