Mercedes-Benz at Long of Chattanooga

Exceptional Experience We ordered our 3rd Mercedes from Derrick. He was super helpful and very knowledgeable. He kept us up-to-date on its production status. When the vehicl We ordered our 3rd Mercedes from Derrick. He was super helpful and very knowledgeable. He kept us up-to-date on its production status. When the vehicle arrived he took the time to make sure we knew how to use all of the features. More

Easy process I love the car. James Odom made me very comfortable and not pushy. I wouldn't hesitate to recommend James to a friend. Everyone was very helpful and I love the car. James Odom made me very comfortable and not pushy. I wouldn't hesitate to recommend James to a friend. Everyone was very helpful and answered all my questions. More

Navigation System Assistance I required assistance when attempting to activate Sirius Traffic for the navigation system in a 2014 Mercedes E350. At the request of my service advi I required assistance when attempting to activate Sirius Traffic for the navigation system in a 2014 Mercedes E350. At the request of my service adviser, David Rhea, I contacted Derrick Walters, product specialist, at Long Mercedes-Benz in Chattanooga, TN. by telephone. He took the trouble to go to their used car display area, find a 2014 E350,and then make a video of how to properly activate the Sirius Traffic service from within an identical car. The video was then posted on U-Tube so I could view it. Seeing the video enabled me to solve my own problem without having to visit the dealership. This service was far in excess of anything that would normally be expected. More

Really good hands on customer service. Perry was my salesman and he did an excellent job. He was knowledgeable and took the time to really go over everything and explain what all the featu Perry was my salesman and he did an excellent job. He was knowledgeable and took the time to really go over everything and explain what all the features of the car were about and was professional and courteous. Phil was the sales manager and went out of his way to make me feel like I was his best friend. The whole team was great. I am totally satisfied and would recommend Long to anyone. You cannot go wrong doing business with this dealership. Simply the best ...... btw I live in Atlanta and you would not get the same attention here as you would in Chattanooga. Long is simply the BEST ! More

These guys are great The entire team at long was superb. Derrick was our sales person. He made us feel welcomed and appreciated. At no point did we feel pressured into a s The entire team at long was superb. Derrick was our sales person. He made us feel welcomed and appreciated. At no point did we feel pressured into a sale. Aftwards Derrick was really patient with us as he taught us the entire car. We will definitely return to Long More

Jenny was wonderful and the reason we came to the dealership Jenny was super responsive to my initial request for more information and I was very impressed. Mr. Jerry Eddy was our Salesperson and went out of h Jenny was super responsive to my initial request for more information and I was very impressed. Mr. Jerry Eddy was our Salesperson and went out of his way to find the vehicle I wanted and to explain the difference in the vehicles as this was our first Mercedes. I am loving learning about our new GLE 350 4Matic. One employee was extremely rude to us but we have decided to take the high road here because every other person at this dealership was extremely nice. More

Oil Change & A/C Service David did a great job. He made sure I was in and out quickly. His customer service skills were fabulous. I won't go anywhere else with my Hyundai. Tha David did a great job. He made sure I was in and out quickly. His customer service skills were fabulous. I won't go anywhere else with my Hyundai. Thanks Long of Hyundai, David and Chris! You're kindness and remembering me goes a long way! More

"Exceptional Service" I walked into Mercedes Long of Chattanooga looking for a specific vehicle. Derrick Walters did not just deliver, he went above and beyond. I did not e I walked into Mercedes Long of Chattanooga looking for a specific vehicle. Derrick Walters did not just deliver, he went above and beyond. I did not expect that level of care and hard work. He advocated for me during the entire process. I will definitely be going back to this dealership hopefully dealing with Derrick in the future. More

A+ Experience Jeremy was super helpful and great to work with. He wasn't too pushy and was willing to work with me on my trade. I'll certainly be back in the future Jeremy was super helpful and great to work with. He wasn't too pushy and was willing to work with me on my trade. I'll certainly be back in the future. More

Amazing Dealership!! My husband and I were met by Neil Sobel when we arrived to look for a new car. Neil was extremely helpful and nice, in fact everyone who was involved My husband and I were met by Neil Sobel when we arrived to look for a new car. Neil was extremely helpful and nice, in fact everyone who was involved in purchasing my new ride was extremely helpful and nice!! This is our first Merecedes, we've had BMW's and Range Rover but my Mercedes is my favorite!!! Neil and his crew have gained a customer for life! I can not imagine driving anything else. Thank you Neil and guys for all your help and your wonderful service!! Thank you for making my Mercedes purchase a wonderful experience!! We'll be back!! More