Mercedes-Benz at Long of Chattanooga

Carried my Mercedes E550 in for service. Was treated well and procedures to be provided were explained to me. Very pleased with the experience I had there. well and procedures to be provided were explained to me. Very pleased with the experience I had there. More

On 02/14/2020 I took my 2016 CLA 250 for service. Problem#1- I made an appointment 1 week prior to my arrival. Upon arrival I was advised that they had no idea I was going to have my vehicle serv Problem#1- I made an appointment 1 week prior to my arrival. Upon arrival I was advised that they had no idea I was going to have my vehicle serviced. They advised me that they did not have me scheduled to have service done. Problem#2- I advised them that I had 3 problems that I needed fixed on my vehicle. Number 1, I needed to have my brakes and rotors changed. Number 2, I have a rear speaker that rattles/shakes when volume is on normal level that needed to be replaced. Number 3, my infotainment system needed to be updated. Out off all 3 issues the only repair they completed was changed my brakes and rotors. Problem#3-I arrived at 9:45am and at 12:30pm the service tech approached me. The service tech advised me that my vehicle needed to have its brakes and rotors changed. I advised them of the problem and what I needed done at 9:45am. It took them over two hours to tell me what I told them earlier. Problem#4- i received my vehicle back at 1:30pm. I was billed “Service hours” from 9:45am to 1:30pm even though they did not start working on my vehicle until 12:30. I do not recommend. Do not go. I rather drive an extra 30 miles and go have my vehicle serviced at the Mercedes Benz in Marietta Ga. More

Neil was great we told him what we wanted and he sent a driver to get it for me. Will always call Neil for my cars driver to get it for me. Will always call Neil for my cars More

James Odom was good at serving my needs. He answered all my questions and went over everything. I recommend him to all my family and friends. Thanks my questions and went over everything. I recommend him to all my family and friends. Thanks More

Cedric was knowledgeable and very easy going. He did not push me or pressure me into a sale but made it easy for me to decide on buying the car. I was very impressed with his professionalism and effort to h push me or pressure me into a sale but made it easy for me to decide on buying the car. I was very impressed with his professionalism and effort to help me get the best deal possible! More

Great Mr. Bryce Young was very helpful during the purchase of a 2020 Mercedes-Benz GLB 250 SUV. He searched until he found the right GLB for me and my fami Mr. Bryce Young was very helpful during the purchase of a 2020 Mercedes-Benz GLB 250 SUV. He searched until he found the right GLB for me and my family. More

Neil has always taken great care of myself and my family. He is why I buy from Long. Also Longs’s customer services also one of the best I’ve experienced. He is why I buy from Long. Also Longs’s customer services also one of the best I’ve experienced. More

Zac has been a pleasure to work with. His knowledge of the cars was very helpful and friendly. I love his attitude and attention to detail the cars was very helpful and friendly. I love his attitude and attention to detail More

Cedric was great to work with. He had the car ready when I arrived and was able to answer every question in detail. Great buying experience. I arrived and was able to answer every question in detail. Great buying experience. More

Neil made sure that I had the exact car that I wanted and had it as soon as possible. I’ve purchased two Mercedes from Neil. He is the best! had it as soon as possible. I’ve purchased two Mercedes from Neil. He is the best! More