Mercedes-Benz at Long of Chattanooga

I highly recommend Long Mercedes Benz. I have purchased twelve Mercedes from Perry Carr over the past twenty years. He is a fantastic sales person that is honest to deal with, and he will never try to push twelve Mercedes from Perry Carr over the past twenty years. He is a fantastic sales person that is honest to deal with, and he will never try to push a car on anyone. If you are wanting a new or preowned Mercedes, ask for Perry Carr. He will go out of his way to find the car you are looking for and will work hard to give you a deal that you know is fair and excellent. Try Long Mercedes. You will not be disappointed! More

The Only reason I’m writing a review is because my sales rep is amazing. The stars are for his hard work not the dealerships rep is amazing. The stars are for his hard work not the dealerships More

We went to Long Mercedes to purchase a new GLB this past week. We were shown several nice cars and picked out one we liked the best. We decided to go home to think about it and to go look at the Audi Q5. Af week. We were shown several nice cars and picked out one we liked the best. We decided to go home to think about it and to go look at the Audi Q5. After looking at the Q5 we decided on the GLB. We called Chris then next morning and told him we wanted to see two cars that were listed for sale on the web site. He said he would have them ready for us when we got there. We additionally asked if the car we wanted had navigation and garage door openers . He told us he would find out and call us right back. About one hour later he called back and said he had gotten busy with other things and forgotten what questions we had. We repeated the questions and he assured us that both cars did. We got there at the appointed time with the title for our then current car and checkbook with us, and were brought right to the first car we were interested in. Chris started the car and started showing us its features. I immediately asked again if it had navigation and he said "yes, it's right here." he pointed to the nav button. I asked him to show me how it worked and he pressed the button. Nothing happened. He looked up and said, "I guess it doesn't have navigation" and then said for a small fee we can add it. (That small fee is $850.00) Additionally, I then asked to see the garage door openers. He said they would be here in the mirror, but this car does not have them installed. Again, he said for a small fee it can be installed on this car. (That small fee was said to be $250.00) Remember, less than one hour before this he had told us that both cars we wanted to see had both a nav system and garage door openers installed. Obviously, untrue. He just wanted us to come down there and purchase another car that he said had just come on the lot. Oh, that one was $6,000 more. This is classical Bait and Switch, in my book. The second car we wanted to see did have navigation installed. But the problem was, that car while advertised as on the lot and ready to be purchased, could not be found. Then Chris told us it did not exist and was not in inventory. I told him it was in the internet and he went and looked. He then came back and said it was in the loaner program and could not be delivered for twenty days. I then pointed out that he had told us both cars were available and that he had misspoken about the nav system in the first car. He responded, "That's the way it goes sometimes." Are you serious. That's the way it goes sometimes??? So, if that is the way it goes, is he saying that you can expect to be lied to and have to endure a bait and switch atmosphere when trying to purchase a Mercedes with these guys? BTW...there was another salesperson sitting there and heard Chris say that and he was just shaking his head. Needless to say, we left. Drove directly to another dealership and purchased the car we wanted. What a wonderful experience we had at the second dealership. We will never be back to Long Mercedes and will tell anyone that asks about our experience. More

We enjoyed ore Mercedes experience. Everyone was very professional, extremely friendly and helpful. A pleasant transactionalsaction. Rod worked very hard to answer any questions we had to help us feel co professional, extremely friendly and helpful. A pleasant transactionalsaction. Rod worked very hard to answer any questions we had to help us feel comfortable in our decision. More

Neil did a great job explaining how the SUV operates. The car had just come in and I loved the interior. Neil’s assistant Brandon was also very helpful in helping me set up my phone and explaining all the b car had just come in and I loved the interior. Neil’s assistant Brandon was also very helpful in helping me set up my phone and explaining all the bells and whistles on the vehicle to me. Neil is very knowledgeable about Mercedes and I would purchase another vehicle from him. More

I’m pleased with my sale person and his name is rod, very nice and friendly. He is very professional and knows lot about the cars. I think he should deserve a raise! nice and friendly. He is very professional and knows lot about the cars. I think he should deserve a raise! More

GReat service and consideration getting the air bag recall done. Dale Reese worked with us to schedule a safe trip into city with both weather and virus problems. Job was done clean and in short order. recall done. Dale Reese worked with us to schedule a safe trip into city with both weather and virus problems. Job was done clean and in short order. Much appreciated. More

Neil is the soul of Mercedes-Benz. I came for in service not looking to purchase a vehicle and Neil showed a vehicle that was perfect and we traded that day. He was extremely friendly and helpful. He has t not looking to purchase a vehicle and Neil showed a vehicle that was perfect and we traded that day. He was extremely friendly and helpful. He has the best personality and was very easy to get along with. More

Great experience worth the 80 mile trip to this dealership. Cedric was patient, responsive and knowledgeable. It was a 3 month off and on conversations but he knew what we wanted and found it. T dealership. Cedric was patient, responsive and knowledgeable. It was a 3 month off and on conversations but he knew what we wanted and found it. The whole process was handled with professionalism and will highly recommend this dealership and salesman. Also James was a great salesman too with so many questions, we had one man listen and answer me and other doing the same for my husband!! It was a team effort and you could see employees liked their workplace. Again great car buying experience!!! More

Came in to get a new lease on a Mercedes Benz. Neil and Rodi helped me find the perfect fit for me. Got a New GLB 250 and love it. Rodi helped me find the perfect fit for me. Got a New GLB 250 and love it. More