Mercedes-Benz Of Billings

Simple and effective service visit. I recently had Mercedes Benz of Billings service my Sprinter van. The scheduling and drop off processes was simple and stream lined. The service was I recently had Mercedes Benz of Billings service my Sprinter van. The scheduling and drop off processes was simple and stream lined. The service was completed in full, and within the prearranged time period. Shawn Skelton and Ryan Burt were really easy to deal with and were very communicative during the whole process. I really appreciate the effort that the MBZ of Billings team makes, to ensure that this process so effortless for the customer. More

Mercedes Benz Billings While the SUV is an excellent vehicle, service is even more important. Ryan Burt and their service department is outstanding. Location is convenient. While the SUV is an excellent vehicle, service is even more important. Ryan Burt and their service department is outstanding. Location is convenient. Mick DiFronzo More

Bought a NEW Sprinter Van and it is a LEMON! I have always supported buying local and this is actually my second brand new Sprinter Van purchase from Mercedes of Billings. However, when you read I have always supported buying local and this is actually my second brand new Sprinter Van purchase from Mercedes of Billings. However, when you read my story below you'll see why it doesn't matter to Mercedes of Billings, MT whether you're a "good customer" who supports local business. You're better off buying your new Mercedes vehicle somewhere else in the country and saving yourself lots of money because Mercedes-Benz of Billings will not take care of you when the vehicle they sold you is a lemon. Purchased a brand new $50,000+ 2017 Mercedes Sprinter Van from them in late September of 2017. The van turned out to be a lemon after 6 months of them trying to repair the van without a resolution. Now that the van has been deemed a lemon by the Montana Department of Justice, Mercedes-Benz USA said they would resolve it in 3-4 weeks. 4 weeks later they now say it may be 3-4 months or longer before they do anything to resolve the issue. MB USA and MB of Billings won't communicate whats happening, or how long it will actually be before they consider a resolution. The worst part is Mercedes Benz of Billings, MT says they can't do anything to help while putting the blame on MB USA. MB USA says they are waiting on information from the dealer so they can't do anything to help me. They use corporate hierarchy, 1-800 numbers, and unknown "regional managers" you can't speak with to constantly keep you from getting any real answers. This van was purchased to help my Montana based small business grow and now my business and our employees have to endure the financial hardships while Mercedes-Benz of Billings and Mercedes-Benz USA turn a blind eye to burden this has put on our Montana based business. The reality is that lemon vehicles happen, but when a dealer takes your money and you're a good returning customer you expect they will take care of you and make it right instead of just feeding you a bunch of excuses. Aside from my terrible experience with my purchase from MB Billings, I will say Shawn and the service team are a nice group and did what they could to resolve the problem until they had replaced every part related to the vans issues with no resolution. More

SALES MANAGER IS A CROOk!!!!!!!!!!!!! !! Mike sold me a newer Mercedes at a price he said it was listed as. After getting home I realized the same car was listed for around $10;000 less on li Mike sold me a newer Mercedes at a price he said it was listed as. After getting home I realized the same car was listed for around $10;000 less on line. I emailed salesman and Mike the sales manager and never heard a word. Finally after a couple calls to the dealership I got to talk to Mike. He said the price on internet was a mistake and he could not sell the car for that price: ( Since that time I have found several of the exact same cars at different dealerships for the same lower price). A week later I traded the car off on a different brand. While my wife and I was there he said he would buy an add from her for the newspaper she worked at even if she did not buy a car there. She ended up buying a newer Mercedes Suv that was supposed to have navigation. Upon getting home we realized the box for the Nav was removed from the glovebox. My wife has called and emailed him for months and he ignores her about the advertising and can not contact him. This place is a rip off for a high end luxury dealership. They want to charge you 300 dollars for a new key. There oil changes are over double what you can get them done for just down the road. I recommend everyone avoid the frustrations and paying to much and just buy from one of the reputable dealers in Denver. They are honest and upfront about everything. I was just there with a friend that purchased a new E class and could not believe the difference from the Billings dealership. More

dealership is not to be trusted at all, they are crooks!!!! In August of 2015 I ordered a Sprinter 4wd, the 2nd in the state of Montana. I also had a total shoulder replacement that same month so when the Spri In August of 2015 I ordered a Sprinter 4wd, the 2nd in the state of Montana. I also had a total shoulder replacement that same month so when the Sprinter came in 6 weeks later they had to keep it for 2 weeks more until I was allowed to drive. In November we had our first snowfall about 3 inches, I thought I would try the 4wd to see how it worked well it didn't. I went out of the garage about 10 feet and stopped dead, the back wheels spinning and the fronts doing nothing. At that point I backed it in the garage and thought there was something wrong with the 4wd. I called service and brought it in for them to look at, 4 hours later they said there was nothing wrong the computer showed no codes and was sent on my way. About a month later it snowed again and again I got stuck, again they said there was nothing wrong and sent me on my way. The gm told me to open a case with MB USA which I did. In January we had 4 inches of snow and I got the Sprinter to the dealer, at that point they had there Sprinter tech drive me home, 28 miles, at which point he got stuck in my driveway and had to dig the Sprinter out so we could get back to town so he could go home. When we returned the service manager asked about the drive and the tech said IT WAS THE WORST 4WD he has ever driven, they asked to keep it for a few days and I brought it in a week later for them, after 4 days they call and said to pick it up that they also got it stuck in there parking lot in 3 inches of snow and the would refer it to MBUSA. MBUSA reviewed the complaint and said the 4wd performed as designed, can you imagine a 4wd that is not meant to go in snow or mud. MBUSA would not buy it back from me and finally the dealer said the would but it back for trade in value, here the Sprinter is 5 months old and 3K miles and they would not honor MB logo "The Best or Nothing". I lost $10k on the deal. They then tried to keep my refund for the extended warrenty until I called the Insurance company myself and was told that they were already credited the $7K that I was suppose to receive back to the dealership. I still don't think MBUSA has fixed to problem with the 4wd. If you look at the video you will notice that the tags on the Sprinter are from Europe not the US so it is a totally different drive. In closing I would not trust MBUSA or the dealer since neither one stepped forward too accept responsibly for the problem. Once MB Billings got my money it was theres for life, no mater what was happing they would not help me. As for MBUSA they did not even listen to there own people Maybe the CEO should be informed about his company. Talking with other people who felt with RimRock Auto Group the answer as always the same never again!!! More

Exactly what we needed and more Following a blowout miles from Billings, MT, and a quick call to Ryan Burt, Service Manager, we limped our way into the Mercedes dealership on King Av Following a blowout miles from Billings, MT, and a quick call to Ryan Burt, Service Manager, we limped our way into the Mercedes dealership on King Ave West. We were greeted warmly, and offered water, coffee and a place to rest while Brian Rose, Mechanic, assessed our situation. We drive a SLK55 AMG - a 10 year old vehicle, with 92Y rated tires, so you can imagine parts are not usually siting in storage. A few potholes earlier on our road trip in Oregon may have caused the wheel to bend and the tire to eventually give out, all unseen till it happened. Ryan and his parts manager got right on it and within one hour, we were assured new tires and wheel would arrive on the next day's truck. As we are from Canada and unfamiliar with Billings, Ryan explained there were two hotels within walking distance, one a bit pricier, and one that included breakfast, casino and drink coupons which was literally adjacent to the parking lot. We were also towing a small tent trailer and Ryan arranged to store it safely inside the service bay overnight !! Brian was terrific and answered all kinds of questions about the simplicity and stability of our particular car. The next morning early, our vehicle was serviced, and we were happily on our way. We are grateful for the efforts of Ryan, Brian and the parts manager who worked quickly to solve our problems. More

The best buying experience This is the second time we have purchased a vehicle from mercedes-benz. They always take great care of me and the service department is very accommoda This is the second time we have purchased a vehicle from mercedes-benz. They always take great care of me and the service department is very accommodating, getting me in on time and always having my loaner vehicle ready. I love my Mercedes. More

PLEASE READ THIS BEFORE CONSIDERING A PURCHASE FROM Mercedes-Benz of Billings, MT!!! If you want a Mercedes and Customer Service go to Mercedes-Benz of Salt Lake or Denver but... DO NOT BUY from Mer Mercedes-Benz of Billings, MT!!! If you want a Mercedes and Customer Service go to Mercedes-Benz of Salt Lake or Denver but... DO NOT BUY from Mercedes-Benz of Billings, MT. Purchased a brand NEW 2014 Sprinter 3500. My experience working with Jeff(sales) went well and he always came across as friendly throughout all our interactions involving the sale. About 3 weeks after delivery of the vehicle: Being very familiar with diesel motors(previous owner of Dodge, Isuzu and Audi diesels), I called the service desk to inquire about the length of time my glow-plug light should come on before starting. We had endured several days of (-1 to -12 F) sub-zero temps in which the Sprinter had not been started or moved. Following exact starting procedures in the manual I noticed the glow-plug lamp flashing on for less than 1sec. The vehicle then would take more than usual turns before actual firing up, which was very rough at that. After repeated tests over the next few days under similar circumstances I got the same result... a glow plug or indicator that was only lighting up for less than 1 sec(couldn't even count one thousa... before it would turn off). Feeling this was a very unusual compared to my many years of past experience with diesels I called the service department. After explaining my situation I was repeatedly told it was "probably" nothing to worry about. I pushed for an answer from a knowledgeable tech who might know exactly how long a glow-plug should come on for on the first start after many many hours in freezing temperatures. I received a voice message back 5 minutes later that a trained Sprinter tech said it should run for approximately 5 to 10 seconds. Phone Call #1: 12:56PM I then called back to the main line which all calls are then routed to the proper department via "receptionist". The phone rang for about 40 seconds with no answer. I assumed they were busy or had stepped away from the desk. Phone Call #2: 12:59PM I called once again the exact same number in Call #1 and the original call to the service desk. This call rang for about 1 minute before finally hanging up. Again assumed someone needed a restroom break or away from the desk. Phone Call #3: 1:04PM Thinking that there surely must be someone there(a salesman, a manager, anyone...) who could answer the phone I let this one ring for 4 minutes. Take a guess.... NO ANSWER! As I was making Call #3 I also happened to be walking into my office with access to a desk phone. I doubted myself for a second thinking surely there not using their Caller ID to dodge customers who have concerns about warranty issues with newly purchased vehicles. Phone Call #4: 1:09PM Immediately after pressing the end button from the phone(phone number) all the original calls had been placed from I called from my office phone. Get ready for the surprise... the so-called "receptionist answers before the second ring can even finish. After her short greeting I asked for service. Through the phone you could literally hear her choke up trying to respond realizing this is the guy she just childishly ignored via Caller ID. She stammered that service was with a customer and it was going to be a while(surprise). I responded that wasn't a problem and I'd just drop it by there so they could look at it when it was convenient for the service department. This is where I received the rudest and snottiest comment I didn't expect for a customer with a Brand NEW 2014 Mercedes-Benz Sprinter. Her response word for word was, "well are they even expecting you?". Going off the technicians description I think most would agree that is a valid reason to be concerned. After all glow plugs greatly ease the burden of starting diesel vehicles in the cold weather(like Montana). Mercedes-Benz vehicles are great vehicles and I have no doubt a simple remedy or resetting of the system might cure the issue. What cannot be cured is the unprofessional manner in which the "receptionist" and whomever supervises her choose to do business AFTER the sale! $50,000 didn't buy me any level of post-sale customer service and it certainly won't get you any either. Save your money, take a little weekend getaway and buy your Mercedes-Benz from Salt Lake or Denver. Chances are they will at least not ignore your calls via Caller ID if you have any questions after your purchase. PS. I did verify with several RimRock Auto Group(the parent company of several dealerships including MB) Employees that they do have Caller ID and it didn't surprise them that I had this issue with them. More

My husband, Gary, asked me to check out a particular Mercedes at this dealership. My girlfriend and I pulled up in her Honda Fit. I was curious whether I would be "judged" based on that car, my gender Mercedes at this dealership. My girlfriend and I pulled up in her Honda Fit. I was curious whether I would be "judged" based on that car, my gender or on my casual appearance since it was a high end dealership. I could not have been happier in how I was treated. Daryl Walker, my salesperson, spent over 45 minutes with me showing me the details of the vehicle and giving me a tour of the building. The service area was immaculate. My girlfriend was given the option of television, magazines and a latte bar! I could report to Gary that Daryl was a person we would want to deal with. We returned a few days later and completed the purchase. The transaction went smoothly and we drove home with a Mercedes SLK250. More

This is truly a beautiful dealership. They even have a barista that will make you your favorite drink! They also offer car washes for their customers which is a great value. I was interested in a new me barista that will make you your favorite drink! They also offer car washes for their customers which is a great value. I was interested in a new mercedes and Daryl and his manager told me about their CPO program which fit my needs exactly. I was able to purchase a beautiful 2012 C 300 with a great warranty. I thought Daryl was professional and a hard worker. I enjoyed purchasing my new mercedes at this dealership and would recommend them to all my friends and family. More