Mentor Mitsubishi

My husband and I just purchaed 2 cars from ken and Katie through the Internet. They were both so friendly and helpful. I can honestly say we had a good time buying our cars. Everyone was more than willing t through the Internet. They were both so friendly and helpful. I can honestly say we had a good time buying our cars. Everyone was more than willing to go above and beyond for us. (and it was not because we bought 2 cars. We bought 2 cars because we were so impressed ) I would recommend them to everyone I know. It was great and we LOVE our new cars. More

I had a great experience with mentor mitsubishi Ron Maiden was the greatest salesperson he made my experience wonderful knew what he was talking about Maiden was the greatest salesperson he made my experience wonderful knew what he was talking about More

I worked with Ken and Jessie. I called the dealership to ask about the new Outlander Sport. Ken answered all my questions. I went to the dealer and he had the car I was interested in all ready for me to t ask about the new Outlander Sport. Ken answered all my questions. I went to the dealer and he had the car I was interested in all ready for me to test drive. I fell in love with this car. Jessie is the Mitsubishi Manager and between him and Ken they where able to get me in this car at a price I could afford. It was worth the 1 hour drive! Thank you again Mentor Mitsubishi More

I am sick and of having to come back to this dealership over and over and my problems not being solved!!! Lets see the last issue I had was coming in for an appointment and the part not being there. When I over and over and my problems not being solved!!! Lets see the last issue I had was coming in for an appointment and the part not being there. When I was approached by the parts clerk I was asked "who told you the part would be in"....it was her!! Not to mention I was told by the other parts clerk "the earlier you come the better"!! I left in tears because I had to drive there in a terrible snow storm for nothing, and once again I have another issue to deal with from their terrible customer service. You would think that the manager Bob would have called to follow up on the situation. Or that maybe even the parts clerks would have called to schedule my appointment since my part should be in by now!!This is a terrible dealership to deal with. If I had to do it all over again I would not be making this mistake!!!! More

Sherri, receptionist makes you feel welcome, Ken, salesperson helpful, BobA. salesmanager best deal, Vicky, finance lady explained everything, BobS. MikeW. fast affordable service. They're Great! salesperson helpful, BobA. salesmanager best deal, Vicky, finance lady explained everything, BobS. MikeW. fast affordable service. They're Great! More

I purchased a new 2011 Outlander Sport and absolutely love it! The sales person was outstanding. He was both knowledgeable and courteous. The sales managers were also excellent in assisting to provide a love it! The sales person was outstanding. He was both knowledgeable and courteous. The sales managers were also excellent in assisting to provide a positive buying experience. I highly recommend Mentor Mitsubishi! More

After having my car stolen during the work week I was in need of a vehicle. I called Mentor Mitsubishi where I spoke with a salesman named Ken. Ken told me their were four vehicles left that had been in the need of a vehicle. I called Mentor Mitsubishi where I spoke with a salesman named Ken. Ken told me their were four vehicles left that had been in the paper. After researching a few vehicles, I called back later to ask a few questions because I wanted to come up and see vehicle that was on sale. Upon my return call the salesman who answered acted as if they were so busy they couldn't take a call. The sales person I was directed to worked on the KIA side and advised me to call back later, or come up on Sunday if I could swing it. I decided to take a trip to the actual dealership. This is where the story really gets interesting. I decide to take a trip into the dealership, and reach out to the salesman I had talked to on the phone named Ken. Immediately upon entering I ask for Ken, and he looks as if he has no idea that I am there to buy a car. The story gets worse. After telling Ken I am in the dealership to purchase a Mitsubishi Outlander Sport for $16,000 he tells me he has to go get the keys to the models. He then takes me outside to the lot so I can view the vehicles that are in the paper on sale. As we get to the first model, this guy realizes that he has no keys to any of the cars. He also fails to mention that the cars he is showing me are manual transmission vehicles. (Oh trust me it gets worse) At this point I ask this guy to show me a model with an automatic transmission. He tells me that it'll cost me $21,000 for one trim above, and it cant be priced any lower. I look in the paper and see that the Outlander which is priced higher than the sport is on sale for $18,000 and has an automatic transmission. In my mind I'm thinking this guy must be kidding me. For one I'm a math teacher, who also holds a business degree. This guy just wasn't into trying to sell a car. So i used my two feet and walked out. What he didn't know is that I was paying with cash. But I guess financing a vehicle in a seesaw economy is better. I look at the residual value of this car, and learn that the 5 year depreciation of this vehicle is upwards $13,000 plus. As soon as 2012 hits this car will be worth 11,500-12,500 if that. I guess I was at a Cadillac dealership and didn't know it. The experience was dull, guy walked into the building didn't try to even ask customer info or anything. Horrible Experience. I do not recommend at all. More

BUYER BEWARE! - is the best I can say about Mentor Kia. The cars are good, but this dealership practices sales tactics I thought were left back in the 80's. They practically beg you to give you to give the The cars are good, but this dealership practices sales tactics I thought were left back in the 80's. They practically beg you to give you to give them a chance to make ANY concerns right. But when you ask them to, you are ignored and made to feel rediculous. IF you should choose to buy from this dealership, ensure you ask to see the dealer invoice (pay no more than $400 over it), ensure you get a dollar figure, in writing, for your trade, BEFORE agreeing to any deal. Ensure you DO NOT buy the same day you walk in! If you do, make sure you have time to read EVERY word on EVERY piece of paperwork in the finance office. They will try to string you along until you are in a major hurry and them run you into the finance office and have you sign all papers, one after another, with no time to look at or review them. What they told me in the show room did not match what I ended up signing, because they knew I had to leave to pick up by boys by 6:00pm. They stalled me from 3:30 till 5:50pm, then ran me into the office to sign all the paperwork, with the assurance "it's all like we discussed"! "Call us if you find anything wrong". Well it wasn't right, and when I called the next morning and for the next 4 days, I got ignored and brushed aside. All I can say is BUYER BEWARE at Mentor Kia. There are many other Kia dealerships - buy smart! I must say the service department at the Mentor dealership seems to be OK. More

Awesome dealer. Gave me a great price on the new vehicle as well as my trade in. They worked to get me and my family in and out of there very quickly. They also got me the lowest apr even though my credit w as well as my trade in. They worked to get me and my family in and out of there very quickly. They also got me the lowest apr even though my credit was less than perfect. A+A+ dealer I definately recommend them More