Mears Mazda Volvo

We were very disappointed. This is the fifth Mazda we have owned and the 2nd we purchased from Mears Mazda Lubbock, TX. We bought a 2022 CX-30 in Dec of 2022 brand new. We purc This is the fifth Mazda we have owned and the 2nd we purchased from Mears Mazda Lubbock, TX. We bought a 2022 CX-30 in Dec of 2022 brand new. We purchased an extended warranty and took it in for the 2nd time yesterday for a humming sound coming from the vehicle when driving. They told us it was going be over $700 to fix it because we had "hit a curb or something". The care is rarely driven and only has 17,000 miles on it. They said it would not be covered by our warranty. This is the 2nd time they were troubleshooting this issue. This will be the LAST Mazda we purchase for sure. I highly discourage you from using this dealership as they cannot be trusted to honor their word. This was the 2nd very poor service experience we had here. More

Mazda is a great car. Financing department - they don't have one on site; but the interface is aweful. Service department very disorganized. My view: understaffed a Financing department - they don't have one on site; but the interface is aweful. Service department very disorganized. My view: understaffed and space too small. So - a mess even if mechanics are good. Toyota aevice and transparency on financing is better. I like my mazda but unless I move to Korea, I'll never buy one again. More

The sales manager and sales persson are not committed and DOESN'T have sense and valuea of accountability. The free car wash at them is at your own risk. I drive my car there to have a car wash and let the DOESN'T have sense and valuea of accountability. The free car wash at them is at your own risk. I drive my car there to have a car wash and let there employee do the car wash because it is said, that employee of mears mazda should be the one to do it. But the salesman who drove my car inside the car wash make my car have A scratch and dent. And the manager said they are not responsible for it as it written on the guidelines. But thats crazyy and xxxxing xxxxxxxx. because the employee is the one make the damage and to make car and doesn't do anything to help me. Very bad experience with this dealership. More

Great setvice Service staff is all really friendly and professional I’ve been coming here for years for my service. Stayed on estimate, delivered on time, and fair Service staff is all really friendly and professional I’ve been coming here for years for my service. Stayed on estimate, delivered on time, and fair price. What more could i ask for? More

Great Customer Service Very welcoming - patiently listening and trying to understand customer concerns. They also make sure that the service they provide is what the custome Very welcoming - patiently listening and trying to understand customer concerns. They also make sure that the service they provide is what the customer is looking for. Great service in a short time. More

All was wonderful! It was Everything that I expected and more! Great service. Great customer service. All in a timely manner. I even got a car wash! I love Mears. It was Everything that I expected and more! Great service. Great customer service. All in a timely manner. I even got a car wash! I love Mears. More

Service is great I took my car in thinking i had problems. However they handled all the questions and educated me on how my car worked. All free if seevice I took my car in thinking i had problems. However they handled all the questions and educated me on how my car worked. All free if seevice More

Well done and timely Check over my car thoroughly, and took care of all the issues quickly. I had some specific areas of concern, and they found problems, informed me of Check over my car thoroughly, and took care of all the issues quickly. I had some specific areas of concern, and they found problems, informed me of them, and took care of them. More

I would go back! They all were super polite,and very helpful. They notified me what was going on the whole appointment. And even gave me some advice on my situation t They all were super polite,and very helpful. They notified me what was going on the whole appointment. And even gave me some advice on my situation that I was in,and helped as much as they could. More

Car delivery Meats was nice enough to deliver my car to midland for me! Julie was honestly one of the nicest people I have ever met and kept me updated every step Meats was nice enough to deliver my car to midland for me! Julie was honestly one of the nicest people I have ever met and kept me updated every step of the way during delivery! More