🚨 Buyers Beware – CPO Shouldn’t Mean Constant Problems 🚨 I purchased a Certified Pre-Owned 2024 Mazda CX-90 from Mears Mazda in February 2025. Since that time, I’ve only had the vehicle in my possession for about two weeks total and have driven it less than 700 miles. The rest of the time, it’s been in the shop. Within just three hours of delivery, the check engine light came on, and the vehicle stuttered to start. Just four days later, it completely broke down and had to be towed to a local Mazda dealer, where it was diagnosed with a fuel pump failure — on a CPO vehicle that’s supposed to be inspected and reliable. After that repair, I gave the car another chance. It’s now back in the shop for the second time, and has been sitting there for over two weeks with no diagnosis. I contacted the salesperson who sold me the car. He said he’d talk to the dealership managers or owner, but no help was ever offered. The salesman was pleasant but this dealership is not worth the headache. I’ve also reached out repeatedly to Mazda Corporate. My assigned case manager, Candy, has ignored all of my emails and calls. I also pulled the CARFAX, and it shows no inspection or service history before my purchase — making me question whether this vehicle was ever truly inspected under the Mazda Certified Pre-Owned program. 👉 I would never recommend this dealership or Mazda to anyone. The lack of accountability and follow-up is unacceptable — especially for a brand that claims to stand by its vehicles and customers. @MazdaUSA, I chose your brand for reliability and peace of mind. Instead, I’ve gotten silence, stress, and a vehicle that spends more time in the shop than on the road. #MazdaCX90 #Mazda #MazdaUSA #CertifiedPreOwned #LemonCar #CustomerServiceFail #CarBuyerBeware #MazdaCX90Problems #MazdaHouston #CPOgoneWrong

Sylvester did a great job working with me to get the truck I wanted. My bad experience started with the finance guy, trying to make me feel stupid for not buying an extended warranty. The shipping took way to long and they don't really follow up with you very well after. All and all not the best customer service.

This place did an amazing job getting my mom into the porsche she was wanting. They handled the financing, vehicle description, and out of state deal with the utmost grace and professionalism. As someone who worked in the auto industry, I was very impressed and would trust them selling a vehicle to me or anyone in my family out of state. Garrett is a great salesman, and Josh in finance was a pro. Thank you so much Mears. I highly recommend this dealer. If you are reasonable with them, they will treat you very well in return.

GARRETT, IS AN EXCELLENT PERSON AND VERY PROFESSIONAL.. HE GOT ME WHAT I WANTED, MINUS THE CHIP IN THE WINDSHIELD, SCRATCHES ALL OVER VEHICLE, THE RIM RASHES, AND MISSING RECOVERY EQUIPMENT. BESIDES THAT THE VEHICLE IS AMAZING AND HE DID AN OUTSTANDING JOB. I SEE MORE PEOPLE FROM 79720 BUYING FROM MEARS IN LUBBOLK.

Alex and Eli were great in getting a quick purchase approval for me. My 2024 Nissan Rogue is like new with less than 20k miles. Eli is an awesome addition to the Mears team, communicating with me from time to time about everything from my car’s new plates to the “anytime” car washes the dealer provides. Thank you Alex, Eli and Mears Team for the great purchase experience! ~Katrina Daniels

Character seems to in fact have a price… I recently purchased a BMW X5 M50i from this dealer, and my experience has been frustrating, to say the least. Shortly after taking the car home, I realized the sunroof didn’t work, which was already concerning. Then, within days, I discovered that the front brakes were completely worn out and needed immediate replacement. I decided to take the car to my local BMW dealer, where I paid to have both the brake pads and rotors replaced. When I contacted the dealer about the brake issue, they informed me that they could have replaced the brakes (for a fee) if I had returned the car to them ”…that the owner was simply unwilling to pay another dealer for the repair.” However, if they didn’t catch the brakes’ condition during their inspection before selling the car, why would I trust them to perform the replacement properly after the fact? Their apparent disregard for such a critical system certainly raises concerns about their attention to detail and overall commitment to customer safety…to say nothing of their lack of commitment to customer satisfaction. As for the sunroof, they offered to clean and inspect it but couldn’t guarantee that they would cover the cost of any necessary parts. This is yet another issue that should have been caught during their pre-sale inspection. Overall, I’m very disappointed with the lack of attention to detail and the poor service. For a dealership selling luxury vehicles, I expected a higher standard of quality control and customer care. I won’t be returning for future purchases or service and would advise others to exercise caution when buying from this dealer.