
Mears Mazda Volvo
Lubbock, TX
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By far the worst car buying experience I have ever had and the most deceptive business practices I have ever encountered. I and my friends will never deal with them again under any circumstances. and the most deceptive business practices I have ever encountered. I and my friends will never deal with them again under any circumstances. More
Worked with Thomas Boothe to trade in my Equinox for something more adapted to my needs. He was excellent! He wasn’t pushy, and he made sure my husband was in on everything as well. He got me everything something more adapted to my needs. He was excellent! He wasn’t pushy, and he made sure my husband was in on everything as well. He got me everything I needed in a newer vehicle with a lower payment. I would definitely recommend working with him to get a good, quick car buying experience! More
I, living in CA, bought a car from Mears Motors sight unseen and had it shipped to me. The process went very well. The Mears guys were professional, well informed, and promptly sent every piece of info unseen and had it shipped to me. The process went very well. The Mears guys were professional, well informed, and promptly sent every piece of information I requested. The car, a 2014 Mercedes, was better than I thought it would be. I worked mainly with Thomas Boothe and could not have been more pleased with his straightforward, honest approach. I'd buy from these guys again without hesitation. More
Ryan Geeslin is the best! I was out of state when I initiated the purchase of my used vehicle and Ryan went above and beyond to ensure my peace of mind at every step. Ryan was super easy to work with; initiated the purchase of my used vehicle and Ryan went above and beyond to ensure my peace of mind at every step. Ryan was super easy to work with; sending photos of each part of the truck I asked to see, and even videos of the truck being driven so I could see the dashboard and hear it while being driven. Ryan answering every question I had with speed and friendliness. Ryan really went the extra mile for me. The cleaning crew could been a bit more thorough as I found some garbage under the flip-up rear seat of the Quad Cab, but that doesn't sour my overall experience. I can’t say enough good things about Ryan and the entire Mears Mazda Volvo team. Not only would I happily buy another vehicle from Ryan, he and the MMV team will be my first stop the next time I’m in the market. More
Have been shopping for a used car for a while. Salesman was very patient with me as I test drove several cars before finding the perfect one. They were friendly and professional to my face. It was an easy was very patient with me as I test drove several cars before finding the perfect one. They were friendly and professional to my face. It was an easy process for the financing. I would have given them a 5 out of 5, however, there were promises made and not kept. I've contacted Mears several times about the issue, but have been given the runaround. More
Long distance purchase made easy I shopped around online and found the car I wanted for the price I wanted. They emailed me a Carfax report upon request, answered all my questions, a I shopped around online and found the car I wanted for the price I wanted. They emailed me a Carfax report upon request, answered all my questions, and there was zero pressure. I filled out an online credit application and the numbers they came back with were better than my bank was offering. We agreed to terms via email and they sent me an out-the-door quote sheet. My wife and I got on a plane with 6 passengers during the CoronaVirus scare. We flew from Kansas City to Lubbock and we’re picked up by the dealership. The paperwork was ready, the numbers were all as discussed with no surprises. We verified the 2017 Hyundai Azera Limited was in good shape, signed everything, and were on the road early for our 10 hour drive back to KC. Thank you Ken, Kiefer, and Jason for making this long distance, sight unseen, good faith purchase as painless as possible. More
Was lied to Employees need to learn what a lie is. Was told the car was ready and they delivered at night ,The lady was excited about the car so she didn’t check Employees need to learn what a lie is. Was told the car was ready and they delivered at night ,The lady was excited about the car so she didn’t check to see if all the things were fixed before signed papers and the only thing that was fixed was ding in side of car.The rest of the things were not fixed.Dings in windshield were still there and interior still had stains,Spare was low,tires were not rotated.I was told it was all fixed More
Great customer service! Bobby went above and beyond to Great customer service! Bobby went above and beyond to meet our needs. Paperwork was quick and efficient, yet still thorough. Definitely sending fr Great customer service! Bobby went above and beyond to meet our needs. Paperwork was quick and efficient, yet still thorough. Definitely sending friends his way! More
Till this day have not fixed what was promised. Rating is due to poor performance. Till this day have not fixed what was promised. Will never go back to Mears to buy a vehicle. Rating is due to poor performance. Till this day have not fixed what was promised. Will never go back to Mears to buy a vehicle. More