Mears Mazda Volvo

🚨 Buyers Beware – CPO Shouldn’t Mean Constant Problems 🚨 I purchased a Certified Pre-Owned 2024 Mazda CX-90 from Mears Mazda in February 2025. Since that time, I’ve only had the vehicle in my possession 🚨 I purchased a Certified Pre-Owned 2024 Mazda CX-90 from Mears Mazda in February 2025. Since that time, I’ve only had the vehicle in my possession for about two weeks total and have driven it less than 700 miles. The rest of the time, it’s been in the shop. Within just three hours of delivery, the check engine light came on, and the vehicle stuttered to start. Just four days later, it completely broke down and had to be towed to a local Mazda dealer, where it was diagnosed with a fuel pump failure — on a CPO vehicle that’s supposed to be inspected and reliable. After that repair, I gave the car another chance. It’s now back in the shop for the second time, and has been sitting there for over two weeks with no diagnosis. I contacted the salesperson who sold me the car. He said he’d talk to the dealership managers or owner, but no help was ever offered. The salesman was pleasant but this dealership is not worth the headache. I’ve also reached out repeatedly to Mazda Corporate. My assigned case manager, Candy, has ignored all of my emails and calls. I also pulled the CARFAX, and it shows no inspection or service history before my purchase — making me question whether this vehicle was ever truly inspected under the Mazda Certified Pre-Owned program. 👉 I would never recommend this dealership or Mazda to anyone. The lack of accountability and follow-up is unacceptable — especially for a brand that claims to stand by its vehicles and customers. @MazdaUSA, I chose your brand for reliability and peace of mind. Instead, I’ve gotten silence, stress, and a vehicle that spends more time in the shop than on the road. #MazdaCX90 #Mazda #MazdaUSA #CertifiedPreOwned #LemonCar #CustomerServiceFail #CarBuyerBeware #MazdaCX90Problems #MazdaHouston #CPOgoneWrong More

Sylvester did a great job working with me to get the truck I wanted. My bad experience started with the finance guy, trying to make me feel stupid for not buying an extended warranty. The shipping took truck I wanted. My bad experience started with the finance guy, trying to make me feel stupid for not buying an extended warranty. The shipping took way to long and they don't really follow up with you very well after. All and all not the best customer service. More

This place did an amazing job getting my mom into the porsche she was wanting. They handled the financing, vehicle description, and out of state deal with the utmost grace and professionalism. As someone porsche she was wanting. They handled the financing, vehicle description, and out of state deal with the utmost grace and professionalism. As someone who worked in the auto industry, I was very impressed and would trust them selling a vehicle to me or anyone in my family out of state. Garrett is a great salesman, and Josh in finance was a pro. Thank you so much Mears. I highly recommend this dealer. If you are reasonable with them, they will treat you very well in return. More

GARRETT, IS AN EXCELLENT PERSON AND VERY PROFESSIONAL. . HE GOT ME WHAT I WANTED, MINUS THE CHIP IN THE WINDSHIELD, SCRATCHES ALL OVER VEHICLE, THE RIM RASHES, AND MISSING RECOVERY EQUIPMENT. BESIDES THAT . HE GOT ME WHAT I WANTED, MINUS THE CHIP IN THE WINDSHIELD, SCRATCHES ALL OVER VEHICLE, THE RIM RASHES, AND MISSING RECOVERY EQUIPMENT. BESIDES THAT THE VEHICLE IS AMAZING AND HE DID AN OUTSTANDING JOB. I SEE MORE PEOPLE FROM 79720 BUYING FROM MEARS IN LUBBOLK. More

Alex and Eli were great in getting a quick purchase approval for me. My 2024 Nissan Rogue is like new with less than 20k miles. Eli is an awesome addition to the Mears team, communicating with me fro approval for me. My 2024 Nissan Rogue is like new with less than 20k miles. Eli is an awesome addition to the Mears team, communicating with me from time to time about everything from my car’s new plates to the “anytime” car washes the dealer provides. Thank you Alex, Eli and Mears Team for the great purchase experience! ~Katrina Daniels More

Character seems to in fact have a price… I recently purchased a BMW X5 M50i from this dealer, and my experience has been frustrating, to say the least. Shortly after taking the car home, I realized the purchased a BMW X5 M50i from this dealer, and my experience has been frustrating, to say the least. Shortly after taking the car home, I realized the sunroof didn’t work, which was already concerning. Then, within days, I discovered that the front brakes were completely worn out and needed immediate replacement. I decided to take the car to my local BMW dealer, where I paid to have both the brake pads and rotors replaced. When I contacted the dealer about the brake issue, they informed me that they could have replaced the brakes (for a fee) if I had returned the car to them ”…that the owner was simply unwilling to pay another dealer for the repair.” However, if they didn’t catch the brakes’ condition during their inspection before selling the car, why would I trust them to perform the replacement properly after the fact? Their apparent disregard for such a critical system certainly raises concerns about their attention to detail and overall commitment to customer safety…to say nothing of their lack of commitment to customer satisfaction. As for the sunroof, they offered to clean and inspect it but couldn’t guarantee that they would cover the cost of any necessary parts. This is yet another issue that should have been caught during their pre-sale inspection. Overall, I’m very disappointed with the lack of attention to detail and the poor service. For a dealership selling luxury vehicles, I expected a higher standard of quality control and customer care. I won’t be returning for future purchases or service and would advise others to exercise caution when buying from this dealer. More

We were very disappointed. This is the fifth Mazda we have owned and the 2nd we purchased from Mears Mazda Lubbock, TX. We bought a 2022 CX-30 in Dec of 2022 brand new. We purc This is the fifth Mazda we have owned and the 2nd we purchased from Mears Mazda Lubbock, TX. We bought a 2022 CX-30 in Dec of 2022 brand new. We purchased an extended warranty and took it in for the 2nd time yesterday for a humming sound coming from the vehicle when driving. They told us it was going be over $700 to fix it because we had "hit a curb or something". The care is rarely driven and only has 17,000 miles on it. They said it would not be covered by our warranty. This is the 2nd time they were troubleshooting this issue. This will be the LAST Mazda we purchase for sure. I highly discourage you from using this dealership as they cannot be trusted to honor their word. This was the 2nd very poor service experience we had here. More

Mazda is a great car. Financing department - they don't have one on site; but the interface is aweful. Service department very disorganized. My view: understaffed a Financing department - they don't have one on site; but the interface is aweful. Service department very disorganized. My view: understaffed and space too small. So - a mess even if mechanics are good. Toyota aevice and transparency on financing is better. I like my mazda but unless I move to Korea, I'll never buy one again. More

The sales manager and sales persson are not committed and DOESN'T have sense and valuea of accountability. The free car wash at them is at your own risk. I drive my car there to have a car wash and let the DOESN'T have sense and valuea of accountability. The free car wash at them is at your own risk. I drive my car there to have a car wash and let there employee do the car wash because it is said, that employee of mears mazda should be the one to do it. But the salesman who drove my car inside the car wash make my car have A scratch and dent. And the manager said they are not responsible for it as it written on the guidelines. But thats crazyy and xxxxing xxxxxxxx. because the employee is the one make the damage and to make car and doesn't do anything to help me. Very bad experience with this dealership. More

We wanted to give our praises to sales rep Thomas Boothe and Jude Greene. Thomas was professional and to the point without being pushy. Made for a great and super fast buying experience, probably the fastes and Jude Greene. Thomas was professional and to the point without being pushy. Made for a great and super fast buying experience, probably the fastest in and out time ever buying a car. Jude was amazing with his knowledge on all the technology on the car. He made us aware of things we didn’t even know a car can do. We highly recommend both of them! More