McRee Ford, Inc.

Service Department Review/ Great Customer Service! To All, I recently bought a 2015 F-250 with 33,500 miles from Katy Auto Nation Ford on Aug 5th 2017. I purchased this truck @ auto nation because it To All, I recently bought a 2015 F-250 with 33,500 miles from Katy Auto Nation Ford on Aug 5th 2017. I purchased this truck @ auto nation because it was exact trim/color I was looking for. However after driving it for 13 days the low fuel pressure light came on. So I then called Auto Nation and explained where I was in League City and service technician said its under warranty take the truck any where. So I had the truck towed to Mcree Ford in Dickinson, TX where I was greeted by Brian Mobley. Brian was very customer service oriented and checked the truck in and got me into a comparable rental. A few days later Mr. Mobley called to notify me that they had replaced my fuel pump and to tell me that there was a blockage in the fuel line. At this time Brian told me if the contamination in the line is not related to the truck in any way that this would not be a warranty case. Makes perfect sense to most! Again I had just bought the truck so I was beginning to become frustrated with the situation. I asked Mr. Mobley to continue the service to find out what the foreign matter was. We later found out it was a cylinder shaped piece of cardboard from a fuel additive most likely injector cleaner. So I called auto nation and replayed the story to the sales manager Sam, who was unfavorable of my situation. Brian Was understanding and helpful through out the entire service of my truck. So I was very frustrated at auto nation at this point. I went to pick up my truck from Mcree, met Brian and while I was waiting I asked to speak with the service manager Tim Allen. Tim had heard of my issue and was overly understanding and covered Mcree's Cost to not tarnish Ford's name and to take care of the customer. This helped my in more ways than one. I can not thank Brian, and Tim enough for their customer support. After my experience at Mcree I will only give them my business when it comes to my truck service, or even another purchase. More

Destroyed Car and McRee is not covering Update: 10/1/2017. Got a letter from Zurich Insurance which is representing McRee. In short, we are not covering your loss of a car. TDL: You are out Update: 10/1/2017. Got a letter from Zurich Insurance which is representing McRee. In short, we are not covering your loss of a car. TDL: You are out of a car and money because we are greedy, tough luck. I bought my car from McRee last year. I had my 2016 Ford Edge Sport at McRee Ford two (2) weeks prior to Hurricane Harvey due to a safety recall and an adaptive steering fault (2nd failure). McRee had possession of car during this time as they did not feel getting parts in a timely manner mattered. Long story short, my car flooded while in their possession and is now totaled. McRee told me to take a hike and that I had to file under my own insurance for damages. They are backdating my loaner turned "rental car" with a week of charges because the flooding occurred a week ago.... McRee then had the nerve to say they would be happy to sell me a new car at a small discount due to my loss.... Now I have NO CAR and a bill that I still have to pay. If one anyone does read this review, please don't buy your car here. They don't care about you, they just want your money. More

Awesome service Oscar was phenomenal With his professional customer service. Outstanding service Vernon was awesome as well. Very patient with my wife and me about w Oscar was phenomenal With his professional customer service. Outstanding service Vernon was awesome as well. Very patient with my wife and me about what we needed More

To the point sales no BS. Quality individuals Excellent rating well earned. Price, Attention, Communication, Service all above and beyond expectation. Mcree Ford that's my Dealer. Will be a ret Excellent rating well earned. Price, Attention, Communication, Service all above and beyond expectation. Mcree Ford that's my Dealer. Will be a return customer. Thanks Mcree job well done. More

Mr Bagby! My parents were looking to buy a car. As always David Bagby took great care of them. I believe that this is car #8 from David. I will most definitely My parents were looking to buy a car. As always David Bagby took great care of them. I believe that this is car #8 from David. I will most definitely call him when I am looking for #9. More

Tahoe purchase Excellent service. Hassle free experience. Matt was a awesome salesmen. He showed us vehicles within our price range & didn't put any pressure on us t Excellent service. Hassle free experience. Matt was a awesome salesmen. He showed us vehicles within our price range & didn't put any pressure on us to buy. We'll definitely refer people to McRee. More

Fantastic Matt Carl did an amazing job helping us. Great experience! Everyone was pleasant and really helped us through the entire process. My entire family a Matt Carl did an amazing job helping us. Great experience! Everyone was pleasant and really helped us through the entire process. My entire family appreciated the service. More

HORRIBLE SERVICE DEPARTMENT HORRIBLE SERVICE DEPARTMENT. We took our pickup in last Wednesday for an oil change and an oil leak along with a computer glitch. They finally sta HORRIBLE SERVICE DEPARTMENT. We took our pickup in last Wednesday for an oil change and an oil leak along with a computer glitch. They finally started work on the pickup SATURDAY. Why bring it in Wednesday if they can't start until Saturday? Oil Still not changed, broken tail light caused computer glitch, still not part a week later and no word on the oil leak. DO NOT BRING YOUR VEHICLE HERE FOR SERVICE...GO SOME PLACE ELSE. I WOULD GIVE THIS PLACE A ZERO BUT YOU HAVE TO GIVE AT LEAST ONE STAR. More

Efficient, professional service I was very impressed with salesman Matt. I had many demands with regard to my time spent and the price I was willing to pay. Matt met every one of th I was very impressed with salesman Matt. I had many demands with regard to my time spent and the price I was willing to pay. Matt met every one of those demands in a professional and efficient manner. His customer service skills were outstanding and he worked diligently to meet my needs. I would highly recommend Matt at Mcree Ford. More