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McKenna BMW
Norwalk, CA
632 Reviews
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632 Reviews of McKenna BMW
November 28, 2017
I went in for the Black Friday special oil change. Love my service advisor Robert ?????? He took care of me! He is the best. Will be back soon. Thank you Robert!!! I Realize appreciate it. Love my service advisor Robert ?????? He took care of me! He is the best. Will be back soon. Thank you Robert!!! I Realize appreciate it. More
by Nekkiw
Employees Worked With
Robert Sayasit
November 28, 2017
contact a genius if you have questions!! i had issues with my apple carplay and bluetooth audio. it kept on dropping connection and the carplay was not cooperating, it was extremely frustrati i had issues with my apple carplay and bluetooth audio. it kept on dropping connection and the carplay was not cooperating, it was extremely frustrating and i just couldn’t take it anymore. i called mckenna bmw and spoke to a manager and they suggested scheduling a appointment with a product specialist for an encore. i came into the dealership after speaking to tony and he was able to reset my idrive and re-pair my phone and the issues vanished!! More
by ncygg99
Employees Worked With
Tony Huynh
November 28, 2017
Quick and Simple Just leased my 3rd bmw from mckenna bmw and its always breeze!! I worked with patrick to discuss numbers for the 430i I was interested in and i didn't Just leased my 3rd bmw from mckenna bmw and its always breeze!! I worked with patrick to discuss numbers for the 430i I was interested in and i didn't feel any pressure at all. I also sat with Tony who was very helpful, he helped me pair my phone and went through the features of the car! More
by A_T127
Employees Worked With
Tony Huynh
November 28, 2017
Horrible Customer Service BUYERS BEWARE!!!! This is a very shady dealership. I've been in the Norwalk BMW a couple of times and have been appalled at the customer service in th BUYERS BEWARE!!!! This is a very shady dealership. I've been in the Norwalk BMW a couple of times and have been appalled at the customer service in this dealership. I made an appointment with one of your salesman on my first visit only to be ignored for about a half hour. There were many other salesmen and no one acknowledged us. On our second visit, the car that we negotiated and was promised got sold right before we arrived at the dealership. We fought traffic on a Friday afternoon to come to this location. The salespeople made us sit around for about an hour only to eventually inform us that the car "just got sold". The unethical business practices of your salespeople are disappointing and disgraceful. I will also be contacting the corporate office of BMW to inform them of the unethical ways of this dealership. I hope that their management team will correct and remedy the behavior of this sales team. Just want to let everyone know this is what their GM sent me after I emailed him back. You can judge for yourself if he cares about his customers. BTW, the response you see below is an automated response to any negative comments towards the dealership. I would assume they don't have time to really read their unsatisfied customers' comments, which is in line with how they handle their customers. --------------------------------------------------------------------------------------------- This is their GM responding to me: I certainly understand your feeling about the treatment you got at our dealership. I can see based on your Yelp review and your Contacting anyone that will listen, that you get the satisfaction that you are seeking. I hope your campaign works to your satisfaction. One would think that my apology for whatever happened would have been enough as we are all people. But apparently, you have decided to go on a campaign More
by Dat Ng
Employees Worked With
Corry Polk
November 28, 2017
Fantastic service from Noah and McKenna team Great service from Noah and McKenna team. Noah made it very seamless and smooth process. Great experience and high integrity. I was let down big by C Great service from Noah and McKenna team. Noah made it very seamless and smooth process. Great experience and high integrity. I was let down big by Crevier. More
by Ardy Farokhirad
Employees Worked With
Noah Schemerling
November 26, 2017
Service Overall great experience as always, had my Car ready one Day earlier than expected. Guy was great and made sure all my issues where resolved. Overall great experience as always, had my Car ready one Day earlier than expected. Guy was great and made sure all my issues where resolved. More
by tl2k
Employees Worked With
Guy Nhean Son
November 25, 2017
Service experience Very satisfied with the service I received with Robert I’ve always referred others as well. Robert has been my Service advisor since my first Bmw ba Very satisfied with the service I received with Robert I’ve always referred others as well. Robert has been my Service advisor since my first Bmw back in 2012 More
by Mrsjlaw
Employees Worked With
Robert Sayasit
November 24, 2017
Great customer service. Glad I was able to buy a BMW. Great customer service. I have been to about 5 BMW dealearships and this was the best one. Everyone was helpful and friendly. Personal thank you to th Great customer service. I have been to about 5 BMW dealearships and this was the best one. Everyone was helpful and friendly. Personal thank you to the GM Mr. Stuart Green. More
by Bdg210
Employees Worked With
Byron Jackson
November 22, 2017
Wonderful Loved the dealership. Love our car. Arthur the Genius was great. Came over to the house and programmed our stubborn garage. Thank you McKenna BMW! Loved the dealership. Love our car. Arthur the Genius was great. Came over to the house and programmed our stubborn garage. Thank you McKenna BMW! More
by jvick
Employees Worked With
Arthur Szeto
November 22, 2017
Great great experience!!! I had the most incredible experience at this dealership. I shopped around for a 330e everywhere and everyone treated me very poorly. Arthur helped me I had the most incredible experience at this dealership. I shopped around for a 330e everywhere and everyone treated me very poorly. Arthur helped me the entire way and showed me everything. I loved my experience and I love my car! More
by CandGomez
Employees Worked With
Arthur Szeto
