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McGrath Nissan
Elgin, IL
203 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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203 Reviews of McGrath Nissan
March 20, 2013
I had contacted McGrath, Nissian in early Feb 2013, then a situation came up,which delayed my purchase. With that said, Ryan was very patient with me kept in touch and was not a pushy salesperson. Finally a situation came up,which delayed my purchase. With that said, Ryan was very patient with me kept in touch and was not a pushy salesperson. Finally made it to the dealership, he knew what I wanted and he listen to me, go figure a sales person that LISTEN'S. I was given a good deal from Ryan and Keith the general manager, I feel I got a good deal. Best of all I love the car. Thanks Ryan for your help and patience's. More
by dianemh55
Employees Worked With
Keith Kowalcyzk, Ryan Petrulakis
March 16, 2013
We appreciated the employees so much. They were not only friendly, but patient and informative. They gave us wonderful customer service and a good deal in a bad situation,. We are certain our daughter and friendly, but patient and informative. They gave us wonderful customer service and a good deal in a bad situation,. We are certain our daughter and boyfriend will be purchasing from them in a few short months as well. More
by hoolie
Employees Worked With
Manny Crisostomo, Marco Lopez
March 16, 2013
Everyone at dealership was friendly & helpful. I was called at home a few days after purchase to see if I had any questions or concerns. I might haved saved a couple dollars somewhere else, but the tre called at home a few days after purchase to see if I had any questions or concerns. I might haved saved a couple dollars somewhere else, but the treatment I received at McGrath Nissan more than made up for it. I would definitely recommend this dealership & Marco Lopez to anyone shopping for a new car. More
by abrell
Employees Worked With
Manny Crisostomo, Marco Lopez
March 02, 2013
After a bad experience at another dealership, I called McGrath Nissan and talked with Tony. He was professional, friendly and very accommodating. I went in, he worked my daughter and me on all the request McGrath Nissan and talked with Tony. He was professional, friendly and very accommodating. I went in, he worked my daughter and me on all the requests we had and provided a great deal on the car that she really wanted. I generally despise the car buying experience but this pretty good, quick and painless. The showroom is nice; not pretentious, and the sales guys were all friendly and professional. I highly recommend you call Tony Bochenek if you need a new car! More
by kmbrly210
Employees Worked With
Tony Bochenek
February 27, 2013
I would definitley recommmend McGrath Nissan in Elgin Service dept. I was told by another service dept that I needed both front and back brakes. After bringing my truck to McGrath, I found out I only n Service dept. I was told by another service dept that I needed both front and back brakes. After bringing my truck to McGrath, I found out I only needed front brakes. The rear had 50% life left. I also had mentioned a hight pitch sound when I accelerated so I mentioned this toCindy as well. They discovered the timing chain was off. The other service dept failed to recongize this and told me "that's just the way it is". Because the timing chain required the truck being worked on for longer than 24 hrs, I was offered a service loaner, but more importantly Cindy and Keith contacted me along the way informing me on what was going on with my vehicle. Not only were they honest with work and pricing, they provided great follow up. I never had to wonder what was going on with my vehicle. If you are in the Elgin area and require any automotive work, do yourself a favor and bring your car into McGrath in Elgin. More
by mgenenz
Employees Worked With
KEITH AND CINDY
February 27, 2013
Usually the car buying purchase is stressful. McGrath Nissan made me feel at ease and removed any anxiety I had. They were thorough, polite, courteous and always gave me the impression that my best inte Nissan made me feel at ease and removed any anxiety I had. They were thorough, polite, courteous and always gave me the impression that my best interest is what mattered. I WASN'T JUST ANOTHER SALE. Not only did I get a great car at a reasonable price, I know have a new impression on what the car buying exprience should be when dealing with right dealer. More
by mgenenz
Employees Worked With
Keith Kowalcyzk, Ryan Petrulakis
February 18, 2013
I have been loyal Nissan Owner for number of years now as I own Nissan Altima and Nissan Quest. Recently, Mcgrath Nissan located in Elgin, IL sent me a letter requesting that my Altima is in high demand in I own Nissan Altima and Nissan Quest. Recently, Mcgrath Nissan located in Elgin, IL sent me a letter requesting that my Altima is in high demand in used car lineup and they are willing to offer me competitive pricing if I made a visit. If nothing works out at least they will offer me is an Oil change with car wash. I was excited with the price tag and wanted to stopby and see if I qualify and get to check out new line up of Altima. I went to dealer and I had forgotten to bring the letter they had sent me. The guys upfront told me don't worry about that and we will take of you. So, they prepared the quote and I took a test drive for some new Nissan lineups. As they gave me the quote but I didn't like the price so I decided not to take the offer. But now the guys were so rude to me and my wife saying that we need the letter for to get the free oil change. What a change in customer service from the time I went in Dealership with positive attitude, they completely flipped 360 and giving me run around for one free oil change. I could not believe how stingy they had behaved with me and could not be treated more disrespectful in my life. I was very disappointed when I talked to the Manager and even General Manager, Keith Kowalczyk. He told me flat that we can't do anything without the letter. As a courtesy, at least they could do is give me a better response than disrespected ill-treatment and run around. I would never visit that dealership again. Also, the customer service they offered since our offer didn't go through could not be any worse. I was very disappointed with their customer service. More
by bashah78
Employees Worked With
Keith Kowalcyzk, Jeff Marcus
January 13, 2013
Horrible experience. Felt like I was being attacked. Car salesmen tried to get me to a lease a vehicle when I clearly told him multiple times I was not interested. He however would not leave it alone and sa salesmen tried to get me to a lease a vehicle when I clearly told him multiple times I was not interested. He however would not leave it alone and said "thats not a good enough reason" . Sales manager was arrogant and unfriendly. He basically said that I didnt know what I was talking about when the previous day I received an interest rate over 2 points lower then his. Did not work with you at all. He sat there and lectured me on what other people at other dealerships bought cars for, which I could care less what someone else at some other place bought their car for. Worst car buying experience. I walked out and went to Schaumburg and bought a new car, and received an interest rate over 3 points lower then what Elgin could provide. AVOID this dealership at all costs. More
by SWalker78
Employees Worked With
Manny Crisostomo
December 26, 2012
I live in Omaha Nebraska and found the vehicle I wanted (2011 Mitsubishi Eclipse) on autotrader.com. in June of this year(2012) I callled McGrath Nissan in Elgin, Illinois and talked with Matt. He was ve (2011 Mitsubishi Eclipse) on autotrader.com. in June of this year(2012) I callled McGrath Nissan in Elgin, Illinois and talked with Matt. He was very friendly and helpful. We talked at length about the car since I wouldnt be able to actually see and drive the car in person until I made the long drive from Omaha to Elgin. After telling Matt that I needed to know if there were ANY issues with the car, mechanically or otherwise since I was purchasing the car and driving a very long distance to pick it up. He did tell me that there was a big "gash" on the dash and a few rock chips but other than that, the car was PERFECT! One owner and CLEAN CARFAX!! When I expressed to him that I really wanted a car that was in excellent condition, they fixed the gash on the dash. We negotiated a deal over the phone and soon after drove to Elgin, Illinois from Omaha, Nebraska. After arriving at the dealership, we drove and looked over the car. Everything seemed great. Well, a few months later, after hearing a noise that the car was making, I took it in to a Mitsubishi dealer and they told me that the first owner must have ran over something and damaged the power steering. It was "patched up" with NON FACTORY PARTS. It will cost $1,300 for me to fix!! The dealer said to call McGrath and see if they would do anything to help me out with that (I'm sure they knew this info and did not disclose it to me!!) And since I purchased the car IN GOOD FAITH. I was VERY DISAPPOINTED when the manager I talked with at McGrath very rudely told me that sorry, they would not help with anything. I have purchased many cars over the years but NEVER have been screwed over like this!!!! More
by sheryl bruner
Employees Worked With
Matt Velez
December 01, 2012
We had a great experience. Marco was very kind and respectfull. I definetly recommend this Dealer. If you need a car, do not waste time, go see Marco Lopez!! respectfull. I definetly recommend this Dealer. If you need a car, do not waste time, go see Marco Lopez!! More
by Vitelo
Employees Worked With
Marco Lopez
