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McGrath Nissan
Elgin, IL
201 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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201 Reviews of McGrath Nissan
April 10, 2013
I arrived at the dealership to get an oil change on my 2008 Nissan versa. There was an awful noise coming from the engine so I brought in my car for an oil change and service. While I was waiting I was lo 2008 Nissan versa. There was an awful noise coming from the engine so I brought in my car for an oil change and service. While I was waiting I was looking at the new cars when Fareed greeted me, he looked as if he had just arrived to work still with his coat on. He asked me if he could help me out and I asked him about the trade in program for new cars. He was more than helpful, he took the time to go over the program and checked on my credit and we both decided that my best choice would be to buy a new car. He was excellent! More
by sfern
Employees Worked With
Fareed Niroumandpour
March 30, 2013
I stopped at McGrath Nissan on March 9, 2013. Tony Bonchenek was very courteous and helpful in my search for a car. Although I arrived to McGrath Nissan just before closing on Saturday night, Tony was Bonchenek was very courteous and helpful in my search for a car. Although I arrived to McGrath Nissan just before closing on Saturday night, Tony was very patient during the entire buying process, and at no time did I feel pressured or rushed into buying anything. He was very pleasant and knowledgeable during the test drive. Tony and the dealership were very understanding of my financial requirements and worked with me to finance my 2012 Sentra. More
by CSoulier27
Employees Worked With
Tony Bochenek
March 28, 2013
My experience with the Nissan dealership was the best experience I've had ever with a car lot. Although I came in with one car in mind, and was not approved, the salesmen didn't stop there. They found an experience I've had ever with a car lot. Although I came in with one car in mind, and was not approved, the salesmen didn't stop there. They found another solution, which turned out to be the better solution for me. I would definitely recommend the McGrath Nissan dealership to all looking to purchase a vehicle. More
by shenetca
Employees Worked With
Manny Crisostomo, Matt Velez
March 28, 2013
Went from an entry level Altima to a fully loaded Maxima and the payments are not through the roof. Everyone that has seen the car is now jealous. and the payments are not through the roof. Everyone that has seen the car is now jealous. More
by MaximaTime2012
Employees Worked With
Keith Kowalcyzk, Matt Velez
March 26, 2013
Ryan Petrulakis (the sales representative) and I agreed to an overall "deal" which included my trade in and a dollar amount that I agreed to pay in addition to the trade in for a 2013 Altima. This was don to an overall "deal" which included my trade in and a dollar amount that I agreed to pay in addition to the trade in for a 2013 Altima. This was done through a couple of phone conversations and emails. I drove to the dealership from Wisconsin (about 2 hours) after work only to find out that they would not honor the agreed upon price (it was several hundred dollars more). Ryan said it was contingent upon my trade in being in the condition I stated over the phone. There was no mention of there being any problem with the trade in. The sales manager, Keith Kowalczyk, did not back the agreed upon price either, saying "we already have too much invested in your trade," and "the Illinois documentation fee is part of every deal." He was very rude and pressuring. Before Ryan agreed to my offer saying "we've got a deal," I specifically said that the amount I would add to the trade in would include everything except sales tax (which I would pay upon returning to Wisconsin). There was an additional $164 documentation fee, and a $10 fee for the drive away sticker/tag. Ryan did not mention either of these fees during our negotiations. I specifically told Ryan that any additional fees were to be included as part of the money I would add to the deal on top of the trade in. In addition, I had arranged to pay the sales tax with the Wisconsin Department of Motor Vehicles after purchasing the vehicle. The dealership collected sales tax (based on the Wisconsin rate) in advance and the finance person, Dan, who did the paperwork with me said they would mail a check to me by the beginning of the next week to reimburse me for these taxes so I could them pay the state of Wisconsin. He lied, and it took 5 weeks for the check to finally get sent to me. In addition, 3 of the accessories for the vehicle that Ryan and I agreed would be included were not available and ready at the time of delivery. I had to pressure Keith Kowalczyk to put the mud guards on. He tried to pressure me into having him order them and then come back to have them installed (again, it's a 2 hour drive from my home). He also offered to mail them to me, but I would then have to pay the local dealer to install them. Ryan and I also agreed on touch up paint and a cargo net as part of the deal, which he forgot about. It took several emails and phone calls to get them delivered to my home, which was 5 weeks later. I have purchased 7 new vehicles in the past 20 years, from several other dealers, and have never had such a negative, unethical experience. More
by jasta5claus
Employees Worked With
Keith Kowalcyzk, Ryan Petrulakis
March 24, 2013
My last four cars have been purchased from McGrath. I have always been treated with professionalism, respect and in a caring way in all interactions with the Elgin McGrath staff. I am 100% satisfied wit have always been treated with professionalism, respect and in a caring way in all interactions with the Elgin McGrath staff. I am 100% satisfied with the service I receive as a customer and highly recommend this dealership. More
by LMROWITZ
Employees Worked With
Dan Mason - Finance Manager, Manny Crisostomo, Marco Lopez
March 23, 2013
This was the second purchase of a new Nissan from McGrath that i have made in 13 years. I choose to go back to McGrath because of my pervious new car purchase 12 years ago. They are by far the best car dea that i have made in 13 years. I choose to go back to McGrath because of my pervious new car purchase 12 years ago. They are by far the best car dealership to do business with. Starting with Molly McGrath who helped me online and at the dearlership, to Ryan Petrulakis who made the whole experience pleasurable and is #1 in my book, to Manny Crisostomo who gave me financing that exceeded my expectations. The customer service and care that McGrath showed me was the reason i purchased my car from them. I would HIGHLY recommend McGrath Nissan to anyone looking to buy. Your are truly made to feel like one of the family. Thanks McGrath! More
by babsla
Employees Worked With
Manny Crisostomo, Mollie McGrath, Ryan Petrulakis
March 22, 2013
got transmission replaced under warranty. vehicle started making loud vibrating sound, car would hesitate around 30 miles per hour. was told to replace transmission mount and would start from there. they cou making loud vibrating sound, car would hesitate around 30 miles per hour. was told to replace transmission mount and would start from there. they could not figure it out. told me i already put a free transmission in it just get in your car and leave. More
by cisco13k
Employees Worked With
Kane Meland
March 20, 2013
I had contacted McGrath, Nissian in early Feb 2013, then a situation came up,which delayed my purchase. With that said, Ryan was very patient with me kept in touch and was not a pushy salesperson. Finally a situation came up,which delayed my purchase. With that said, Ryan was very patient with me kept in touch and was not a pushy salesperson. Finally made it to the dealership, he knew what I wanted and he listen to me, go figure a sales person that LISTEN'S. I was given a good deal from Ryan and Keith the general manager, I feel I got a good deal. Best of all I love the car. Thanks Ryan for your help and patience's. More
by dianemh55
Employees Worked With
Keith Kowalcyzk, Ryan Petrulakis
March 16, 2013
We appreciated the employees so much. They were not only friendly, but patient and informative. They gave us wonderful customer service and a good deal in a bad situation,. We are certain our daughter and friendly, but patient and informative. They gave us wonderful customer service and a good deal in a bad situation,. We are certain our daughter and boyfriend will be purchasing from them in a few short months as well. More
by hoolie
Employees Worked With
Manny Crisostomo, Marco Lopez
