McGrath Honda of Elgin - Service Center

Good experience Prompt, courteous service. Did not push me into doing more than I wanted to. I added more work today after we talked about doing the scheduled mainten Prompt, courteous service. Did not push me into doing more than I wanted to. I added more work today after we talked about doing the scheduled maintenance. More

Astounding Service I bought my Honda CRV 9 months ago and my experiences with McGrath since have been positive. From the initial process of obtaining my vehicle my car s I bought my Honda CRV 9 months ago and my experiences with McGrath since have been positive. From the initial process of obtaining my vehicle my car sales consultant, Anthony Juliano was very welcoming and helpful. At first I thought this was a rarity to find in car sales, however I have discovered that all of McGrath’s Honda of Elgin employees are genuinely compassionate about helping their customers. I just had my car serviced for the 4th time since acquiring her; thank you Beverly for all of your help today. I truly appreciate McGraths positive environment and continued appreciation towards their customers. Many facilities could learn from McGrath Honda of Elgin!!! More

Good dealership Great Sales person I get my 2004 Pilot serviced at McGrath for the last 5 years. I was interested in the 2916 Pilot and met Anthony Juliano a knowledgeable salesperson I get my 2004 Pilot serviced at McGrath for the last 5 years. I was interested in the 2916 Pilot and met Anthony Juliano a knowledgeable salesperson who helped us through the buying process. All the people at McGrath were great. More

Best service department, hands down I bought my first Honda back in 2004 and it has been the most reliable car I have ever owned. When McGrath Honda of Elgin opened at the Auto Mall at I bought my first Honda back in 2004 and it has been the most reliable car I have ever owned. When McGrath Honda of Elgin opened at the Auto Mall at Randall & 90 I brought my Honda Pilot there for service. Since then I have never had my car serviced anywhere else. The service department is hands down the best! The service is fast and reliable. The staff is friendly and knowledgeable. CJ is my guy, he goes above and beyond to find me the absolute best price. When I was ready to pass down my Pilot to my 16 year old daughter he took care of all my concerns recommended the work to get it in tip top shape and even found a great coupon that saved me a lot of money. CJ and the service department at McGrath Honda of Elgin were reason enough to by my next car there. More

Unethical Purchased a car there a year ago. Their service department is condescending and have yet to be able to service my car one year later. The managers Purchased a car there a year ago. Their service department is condescending and have yet to be able to service my car one year later. The managers including Dave McGrath completely ignore my attempts at communication. I am currently working with legal counsel and contacting Honda the manufacturer over this terrible first year of no service and very bad treatment. More

This dealership does does have the customer satisfaction!!! Yes i was very satisfied with everyone doing a exellent job on my vehicle, I will be goin to this same location on my next service, thank you everyone Yes i was very satisfied with everyone doing a exellent job on my vehicle, I will be goin to this same location on my next service, thank you everyone you guys rock!! More

follow up to purchasing a certified used Accord. This was a follow up visit after purchasing a certified used Honda Accord. I noticed some damage to the arm rest that I had not noticed when I test d This was a follow up visit after purchasing a certified used Honda Accord. I noticed some damage to the arm rest that I had not noticed when I test drove the vehicle. My salesman, Anthony Juliano, went to the owner and requested that it be repaired or replaced, he agreed and they ordered a new arm rest. I could not be more pleased with the pleasant, caring response to my request to have the arm rest repaired. Everyone that I have dealt with has been very courteous and professional. Very impressed. More

The dealership is a great place to get a car from. I am so happy that the service end will go out of their way to please a costumer who is frustrated and busy. they have always got me out the door as fast so happy that the service end will go out of their way to please a costumer who is frustrated and busy. they have always got me out the door as fast as possible. I am a busy person (single mom two kids all of us in school and working). The service department really wants to make sure they are taking care of their costumers, and i made a survey earlier about how the back end was not doing good. I want to re-track that because i was able to talk to CJ, and he and i were able to clarify the miscommunication that we had between each other. Then i made a comment about the outside guy who comes in to help out. He acutely went out of his way today form a job he was doing to SHOW me how to use my remote start. I really feel awful because once we were able to really clear things up, and i had solid answers It was an easy sail from there. I'm really sorry to the service department. Communication is key, and it just was not their partly bc my phone is bad, and some other slight things. Thank McGrath for being awesome!!! (-= More

My wife was driving our 2006 Honda Odyssey that we purchased from used back in 2009 from another dealership. This vehicle has run flat tires with the pax system. As she and my daughter were shopping purchased from used back in 2009 from another dealership. This vehicle has run flat tires with the pax system. As she and my daughter were shopping, she had gotten a flat rear passanger tire and proceeded to the closest honda dealership (McGrath in Elgin). She pulled into the service area and was greeted by CJ Nemec. Now it was pretty obvious why she and my daughter were there, the glaring tire light on the dash as well as the flat rear tire. CJ proceeded to tell my wife that the tires need to be replaced in pairs and the vehicle was also due for regular maintenance and a timing belt etc. My wife is not a car person and she knows if anything other than a flat needs to be done, she would have me be the one doing all the leg work. However, for this case, all she needed was a new rear tire. After going back and forth with CJ, she made it extremely clear all she needed was a new rear tire. Now, we are well aware that the run flat tires are expensive so we were ready to shell out some money for the 1 tire. As part of the flat tire, the inner ring was also needing to be replaced (the car was driven no more than 15 miles with the flat as we don't live far from the dealership). After not believing my wife that she didn't drive it more than that, CJ gave us a quote to replace the tire and ring - $600. Yes, 1 tire and 1 ring, I still can't believe it. My wife texted me that she got a flat and that she has it being taken care of. I asked her how much and she said $600+ taxes. I though we were getting 2 tires for that as a year earlier i bought 4 tires and an alignment from this same dealership a year earlier the cost was $1,200 for 4 tires. I told her to hold off on approving any charges as I thought that was ridiculous. I proceeded to call another Honda dealership and was quoted exactly 1/2 the price ($300 and that was including tax). I called back and spoke with CJ and he walked me through their pricing and I patiently waited for him to finish telling me exactly what the cost was and then I asked him how he can charge exatcly 2 times as much as their competitor. This is what I was quoted- $328 for the Run Flat Tire, $200 for the inner Ring, and $75 in miscellaneous charges and a gel pack. That's over $600. I told him i could get the same work done for $300 at another Honda dealership and how could he justify taking advatage of people like that. Also, he didn't even offer my wife a loaner car as they didn't have the tire in stock and my wife had to wait over an hour with my daughter at their dealership so my neighbor could come get them. (and yes, i would have gotten them myself but I was out of town on business). Now the horrible service they provided me and my wife gets even worse. As I told them we are taking our business elsewhere, I had to figure out how to get my car to the other honda dealership since McGrath had cut the original tire off the rim. As the car was up on their service rack, they put a spare tire on it and moved it to the back parking lot, took the spare off, and proceded to place my rim with the ring back on the tire and remove the jack from underneath the car. How unbelievable is that??? I asked them if they could leave the spare on the tire so I could drive it to another dealership and I would return the spare to them the that same day as I would drive past their dealership on my way home. The said no, that's not how we do business. Really? I drove an hour to the other dealership, they gave me a spare tire and i drove back to McGrath and put a jack under my van and put the spare tire on and left their dealership for the last time. What a horrible experience that was, right from the start. We've learned 2 things from this experience: 1. Stay and do business with people you like and trust and 2. Be careful about doing business with dealerships like McGrath- How awful an experience this was. More