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797 Reviews of McGrath Honda of Elgin - Service Center
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May 27, 2016
No honestly There is NO honesty at McGrath Honda at Elgin. I took my car there to check the battery. The service advisor Mr. Thomas Koch he started very nice. He There is NO honesty at McGrath Honda at Elgin. I took my car there to check the battery. The service advisor Mr. Thomas Koch he started very nice. He had me sign the paperwork and said he is not going to charge me to test the battery. I m like seriously? You better not charge me because I bought the battery about 5 years ago from you. Well he took the car in to rest the battery and after half hour of waiting he came back with a battery test result print out. He says your battery is bad and need new battery. He sold me the battery which I don't think I needed because my old battery was probably discharged due to interior lights left on whole night. This guy just wanted to up his sale so he sold me battery by just being dishonest. I recommend don't go there because I know they will rob you. Very dishonest service advisor. More
by Patel
Employees Worked With
Thomas Koch
April 18, 2016
Good experience Prompt, courteous service. Did not push me into doing more than I wanted to. I added more work today after we talked about doing the scheduled mainten Prompt, courteous service. Did not push me into doing more than I wanted to. I added more work today after we talked about doing the scheduled maintenance. More
by D8714
Employees Worked With
Ray Pena
March 23, 2016
Astounding Service I bought my Honda CRV 9 months ago and my experiences with McGrath since have been positive. From the initial process of obtaining my vehicle my car s I bought my Honda CRV 9 months ago and my experiences with McGrath since have been positive. From the initial process of obtaining my vehicle my car sales consultant, Anthony Juliano was very welcoming and helpful. At first I thought this was a rarity to find in car sales, however I have discovered that all of McGrath’s Honda of Elgin employees are genuinely compassionate about helping their customers. I just had my car serviced for the 4th time since acquiring her; thank you Beverly for all of your help today. I truly appreciate McGraths positive environment and continued appreciation towards their customers. Many facilities could learn from McGrath Honda of Elgin!!! More
by dstonecipher
Employees Worked With
Beverly (Service department), Anthony Julaino (Sales), truly everyone!!!
November 14, 2015
Good dealership Great Sales person I get my 2004 Pilot serviced at McGrath for the last 5 years. I was interested in the 2916 Pilot and met Anthony Juliano a knowledgeable salesperson I get my 2004 Pilot serviced at McGrath for the last 5 years. I was interested in the 2916 Pilot and met Anthony Juliano a knowledgeable salesperson who helped us through the buying process. All the people at McGrath were great. More
by Wendell the Wonderfull
Employees Worked With
Jerry Nepermann,, Ray Pena both are in the service department, Anthony Juliano, Julian Perez
August 03, 2015
Best service department, hands down I bought my first Honda back in 2004 and it has been the most reliable car I have ever owned. When McGrath Honda of Elgin opened at the Auto Mall at I bought my first Honda back in 2004 and it has been the most reliable car I have ever owned. When McGrath Honda of Elgin opened at the Auto Mall at Randall & 90 I brought my Honda Pilot there for service. Since then I have never had my car serviced anywhere else. The service department is hands down the best! The service is fast and reliable. The staff is friendly and knowledgeable. CJ is my guy, he goes above and beyond to find me the absolute best price. When I was ready to pass down my Pilot to my 16 year old daughter he took care of all my concerns recommended the work to get it in tip top shape and even found a great coupon that saved me a lot of money. CJ and the service department at McGrath Honda of Elgin were reason enough to by my next car there. More
by HJ of SE
Employees Worked With
CJ
October 19, 2014
Unethical Purchased a car there a year ago. Their service department is condescending and have yet to be able to service my car one year later. The managers Purchased a car there a year ago. Their service department is condescending and have yet to be able to service my car one year later. The managers including Dave McGrath completely ignore my attempts at communication. I am currently working with legal counsel and contacting Honda the manufacturer over this terrible first year of no service and very bad treatment. More
by kaminparis
Employees Worked With
Service Department
June 03, 2014
This dealership does does have the customer satisfaction!!! Yes i was very satisfied with everyone doing a exellent job on my vehicle, I will be goin to this same location on my next service, thank you everyone Yes i was very satisfied with everyone doing a exellent job on my vehicle, I will be goin to this same location on my next service, thank you everyone you guys rock!! More
by patricia34
Employees Worked With
TIM IN SERVICE & JOHN SERV MANAGER
May 12, 2014
follow up to purchasing a certified used Accord. This was a follow up visit after purchasing a certified used Honda Accord. I noticed some damage to the arm rest that I had not noticed when I test d This was a follow up visit after purchasing a certified used Honda Accord. I noticed some damage to the arm rest that I had not noticed when I test drove the vehicle. My salesman, Anthony Juliano, went to the owner and requested that it be repaired or replaced, he agreed and they ordered a new arm rest. I could not be more pleased with the pleasant, caring response to my request to have the arm rest repaired. Everyone that I have dealt with has been very courteous and professional. Very impressed. More
by zander572
Employees Worked With
Anthony Juliano
August 22, 2013
The dealership is a great place to get a car from. I am so happy that the service end will go out of their way to please a costumer who is frustrated and busy. they have always got me out the door as fast so happy that the service end will go out of their way to please a costumer who is frustrated and busy. they have always got me out the door as fast as possible. I am a busy person (single mom two kids all of us in school and working). The service department really wants to make sure they are taking care of their costumers, and i made a survey earlier about how the back end was not doing good. I want to re-track that because i was able to talk to CJ, and he and i were able to clarify the miscommunication that we had between each other. Then i made a comment about the outside guy who comes in to help out. He acutely went out of his way today form a job he was doing to SHOW me how to use my remote start. I really feel awful because once we were able to really clear things up, and i had solid answers It was an easy sail from there. I'm really sorry to the service department. Communication is key, and it just was not their partly bc my phone is bad, and some other slight things. Thank McGrath for being awesome!!! (-= More
by ashinystar4evr
Employees Worked With
CJ, Bernard, Kevin, ( the rest of the service department) the wonderful receptionist.
May 22, 2013
Three weeks ago, on a Wednesday, I took my Pilot to McGrath Honda in Elgin, with the air conditioning not working. They charged me $185.00 to recharge it. By Monday I had NO air conditioning AGAIN. McGrath Honda in Elgin, with the air conditioning not working. They charged me $185.00 to recharge it. By Monday I had NO air conditioning AGAIN. They kept it for 2 days, told me that the "O" rings and hoses needed to be replaced and our extended warranty did not cover that. They charged us just under $600.00 to do that. Went on vacation and 10 days later (yesterday) I get in the car and I have NO AIR CONDITIONING. REALLY? They tell Tim that they do not blame me for being pissed off and they tell him that they do not blame him for not wanting to have to pay for the air conditioning AGAIN. They then tell him that they cannot take my car until Thursday because they do not have a loaner for me until then. REALLY? McGrath Honda, just another issue with your service. This fight is just different than the electrical fight that we had for MONTHS and MONTHS with your service advisor TJ being a total jerk to us. We screamed enough and called upper management threatening to contact Honda Corporate that you finally kept our car for a MONTH in order to find out what the problem was. If not for the Service Manager that FINALLY LISTENED to us, we would STILL be fighting about the electrical problem!!! FINALLY your service techs found the problem and seems as though it was repaired but we did not escape the feeling of DREAD of having to have our car serviced at your location. We have had trouble with the service department AND the finance department (they do not return multiple phone calls when leaving messages of wanting to purchase an additional extended service agreement). And they wonder why, when they continue to contact us on trading in our Pilot for a new one, that we do not reply. This air conditioning problem better get resolved, with no additional cost AND a reimbursement of costs to the $600 that we had to pay that DID NOT RESOLVE the issue. More
by sherry0119
Employees Worked With
TJ and Roger
