McGrath Honda of Elgin - Service Center

Great service department My service advisor Joseph was very nice and attentive, I forgot my wallet and was on a time crunch, while they worked on my car Joseph arranged for My service advisor Joseph was very nice and attentive, I forgot my wallet and was on a time crunch, while they worked on my car Joseph arranged for a driver to take me home to get my wallet. When I returned my car was done and washed, he reviewed all the work that was done and told me it was his pleasure. This was the best service I received in a long time. Thanks for the friendly and great service. Ask for Joseph... More

Service department - Money making scams or untrained people? I have been taking my Honda's to the McGrath, first St Charles and now Elgin for quite a few years but as of late have had strange "coincidences". Y I have been taking my Honda's to the McGrath, first St Charles and now Elgin for quite a few years but as of late have had strange "coincidences". You be the judge. In my case, this is strike two and about enough to break ties with this service department. Incident #1: As part of regular oil change service, they also take care of recalls on air bags. All is good until the day after me getting the car back. The airbag light is on. Strange as I never experienced this issue before. Took my car in the week after and they want their regular $80+ to check this out. Had to argue with them that it is their issue as they touched the airbag system and now this issue started. They finally agree to look at it and say no issues as no light is on. I drive to the end of their lot and the light comes back on. They do a thorough eval this time and say the computer went bad and write up a >$1000 estimate as this is dangerous to drive without it, etc. I decline service. Take it to an off the street mechanic, explain the problem to him and he quickly notices the cable attached to the computer is loose. He fixes this and I give him $30 and the issue is resolved. I wonder if Honda did this themselves to get the $1000+ but shrug it off. Maybe a true coincidence and gave them the benefit of doubt. Incident #2, last week into today (6/12): In the prior visit, they recommended front and rear brakes to be done and provide the brake pad thickness to the exact mm but said I should get it done with the next oil change. I took my car in last week as it was on the back of my mind. They write up the estimate and give me a loaner. A few hours later, I get a call they ran into a snag and the mechanics broke 5 lug nuts in the 4 wheels and it will be $500 extra to replace those. WOW. Why did I not get this call when the first nut broke and why did they wait for the 5? Also, the rear nut is loose and not coming off so they cannot perform the rear brakes anymore. They say they have never removed tires to my car and hence it is not their fault the way they were put on were at fault. Seemed strange since I only took my car in for service to this place for many years. Also, them providing exact thickness of brake pads on regular tires, not the aluminium ones where you can see the pads. Thought maybe they take wheels off to provide exact measures. Told them to just take care of the front brakes and to not replace lugs as per the adviser it is very labor intensive and hence the cost. I drive my car and not even to the end of lot and notice a humming sound coming from front. This was very new and I take the car back and speak to the adviser. Since this was Saturday, I was asked to leave the car until Monday. Received the call and was told it is the wheel bearings going out, very strange since there was no sound when bringing car in? Did they mess this up when breaking the lug nuts? What a strange coincidence? The estimate came back with over $2000 and once again, not their fault as the bearings just went bad while in the shop. So, $800 for bearings, + $150 for front lug nuts + $100 for alignment. What a scam, the lugs come with the bearing hub and the alignment should be included with the job as it is needed when u change the bearing/hub. Also, now some item in the steering column is bent and there is a total of over $2000 in repair work. I ask the service adviser for me to speak with Bruce (in charge of Service) and was told he has been gone in over a year. Strange since I worked with him in December 2016 and it is June 2017 now. I see this as lies and deceit and them thinking the customers are stupid enough to believe everything they say. You bring in a car and twice in a row, the car has visible new issues when as u leave the lot? What a coincidence, really? BTW... the other mechanic charges $25 to replace a lug. Now he will also be looking at replacing the bearings issue that Honda caused. Also, no more buying Honda's from this place also. I was just about to. More

Worst deal ever, don't waste your time They lied to you I'm pretty much everything once you buy the car everything changes!! worst people to deal with either over the phone or in person They lied to you I'm pretty much everything once you buy the car everything changes!! worst people to deal with either over the phone or in person More

Service solved my oroblem Jerry Nepermann, service rep at Honda, is excellent at his job and gives me great help at every visit. Service mngr Bruce Breckenfelder, went out of h Jerry Nepermann, service rep at Honda, is excellent at his job and gives me great help at every visit. Service mngr Bruce Breckenfelder, went out of his way to find a problem on an after market system installed on my car . It did not turn out to be Hondas fault but he kindly looked and investigated until the problem was solved. Thank you ever so much. More

No honestly There is NO honesty at McGrath Honda at Elgin. I took my car there to check the battery. The service advisor Mr. Thomas Koch he started very nice. He There is NO honesty at McGrath Honda at Elgin. I took my car there to check the battery. The service advisor Mr. Thomas Koch he started very nice. He had me sign the paperwork and said he is not going to charge me to test the battery. I m like seriously? You better not charge me because I bought the battery about 5 years ago from you. Well he took the car in to rest the battery and after half hour of waiting he came back with a battery test result print out. He says your battery is bad and need new battery. He sold me the battery which I don't think I needed because my old battery was probably discharged due to interior lights left on whole night. This guy just wanted to up his sale so he sold me battery by just being dishonest. I recommend don't go there because I know they will rob you. Very dishonest service advisor. More

Good experience Prompt, courteous service. Did not push me into doing more than I wanted to. I added more work today after we talked about doing the scheduled mainten Prompt, courteous service. Did not push me into doing more than I wanted to. I added more work today after we talked about doing the scheduled maintenance. More

Astounding Service I bought my Honda CRV 9 months ago and my experiences with McGrath since have been positive. From the initial process of obtaining my vehicle my car s I bought my Honda CRV 9 months ago and my experiences with McGrath since have been positive. From the initial process of obtaining my vehicle my car sales consultant, Anthony Juliano was very welcoming and helpful. At first I thought this was a rarity to find in car sales, however I have discovered that all of McGrath’s Honda of Elgin employees are genuinely compassionate about helping their customers. I just had my car serviced for the 4th time since acquiring her; thank you Beverly for all of your help today. I truly appreciate McGraths positive environment and continued appreciation towards their customers. Many facilities could learn from McGrath Honda of Elgin!!! More

Good dealership Great Sales person I get my 2004 Pilot serviced at McGrath for the last 5 years. I was interested in the 2916 Pilot and met Anthony Juliano a knowledgeable salesperson I get my 2004 Pilot serviced at McGrath for the last 5 years. I was interested in the 2916 Pilot and met Anthony Juliano a knowledgeable salesperson who helped us through the buying process. All the people at McGrath were great. More

Best service department, hands down I bought my first Honda back in 2004 and it has been the most reliable car I have ever owned. When McGrath Honda of Elgin opened at the Auto Mall at I bought my first Honda back in 2004 and it has been the most reliable car I have ever owned. When McGrath Honda of Elgin opened at the Auto Mall at Randall & 90 I brought my Honda Pilot there for service. Since then I have never had my car serviced anywhere else. The service department is hands down the best! The service is fast and reliable. The staff is friendly and knowledgeable. CJ is my guy, he goes above and beyond to find me the absolute best price. When I was ready to pass down my Pilot to my 16 year old daughter he took care of all my concerns recommended the work to get it in tip top shape and even found a great coupon that saved me a lot of money. CJ and the service department at McGrath Honda of Elgin were reason enough to by my next car there. More

Unethical Purchased a car there a year ago. Their service department is condescending and have yet to be able to service my car one year later. The managers Purchased a car there a year ago. Their service department is condescending and have yet to be able to service my car one year later. The managers including Dave McGrath completely ignore my attempts at communication. I am currently working with legal counsel and contacting Honda the manufacturer over this terrible first year of no service and very bad treatment. More