McGrath Honda of Elgin - Service Center

oil change Bought the car there and have Mc Grath advantage. So it makes it worth while to drive from Rockford. I averaged 30.7 miles to the gallon on the dri Bought the car there and have Mc Grath advantage. So it makes it worth while to drive from Rockford. I averaged 30.7 miles to the gallon on the drive there and back. More

Always great Service I leased by Honda HRV from McGrath because they not only offer good deals on their vehicles but always give outstanding service and they go over every I leased by Honda HRV from McGrath because they not only offer good deals on their vehicles but always give outstanding service and they go over everything with you. More

Worst customer service of my life I bought my accord touring there. I've had nothing but problems and the car has been in for service every couple months for 2 years. Most recently bc I bought my accord touring there. I've had nothing but problems and the car has been in for service every couple months for 2 years. Most recently bc I hit a pot hole, totally my fault, which really screwed things up. They tried to fix it and missed several issues. They even put a brand new tire on a broken rim and gave it back to me like that. After getting horrible service from them for so long, I took it to a different dealership that fixed it for a small fraction of what McGrath wanted to charge me, and that includes their "friends and family" discount for screwing it up the first time. I am upset enough with them that I'm leaving reviews as a cautionary tale, but I'm tired of trying to explain just how much they've screwed me. I even talked to the manager of the dealership, a fabulously condescending southern gent who told me he could have helped me if I'd have called before I wrote my Google review. He sarcastically apologized and was a royal @$$! When I took my car from them the last time to get it fixed by the other place, they gave me my car back w someone's burger king drink cup that had been left in my console. I even took a picture as u could still see the sweat on the cup from the ice that was in it that day. Pic attached w every review where that is an option. What a horrible way to treat people! More

Pro-active, Quick and efficient . Received a call that my free oil change was soon to expire. Was able to quickly set appt. and service was completed within an hour. . Received a call that my free oil change was soon to expire. Was able to quickly set appt. and service was completed within an hour. More

Efficiency and customer service Greate customer service, great facility, bilingual speakers, probably need more efficiently on the car wash service, and probably most important thin Greate customer service, great facility, bilingual speakers, probably need more efficiently on the car wash service, and probably most important thing we didn't have to wait too much for car service More

Friendly professional Service at arivial and departure I noticed that your service personal was much more friendly fast and efficient than on my visits before. Keep up the good service. Gesine Schuetz I noticed that your service personal was much more friendly fast and efficient than on my visits before. Keep up the good service. Gesine Schuetz More

Routine service appointment, outstanding Service! McGrath has always provided top notch service. Chris is a true professional who is friendly and really listens to understand your needs. Without hesit McGrath has always provided top notch service. Chris is a true professional who is friendly and really listens to understand your needs. Without hesitation I will continue to purchase and have my cars serviced at McGrath! More

oil chabge I had my oil changed in a very timely manner . As this was my first time since my purchase I had many question which most were answered. I was ver I had my oil changed in a very timely manner . As this was my first time since my purchase I had many question which most were answered. I was very surprised that they also rotated the tires and checked the alignment. As a side note, the waiting room is quite nice and I loved the tea and cookies More

Consistent service I have been dealing with McGrath for almost 10 years. Jerry Nappernan has been consistent, courteous and efficient. Your 21 point inspection is thor I have been dealing with McGrath for almost 10 years. Jerry Nappernan has been consistent, courteous and efficient. Your 21 point inspection is thorough. Your waiting area offers coffee & water. Internet service is available. We are on 7th Honda and feel you have an overall good vehicle with s high resale value. Kathleen Sarto 708-207-1120 More

Good service I was greeted immediately. My rep listened to my concerns, didn't try to sell me on any service and processed the paperwork quickly. He checked in w I was greeted immediately. My rep listened to my concerns, didn't try to sell me on any service and processed the paperwork quickly. He checked in with me as service was being performed. He actually sat down and had a personal conversation and explained the ApplePlay issue clearly. More