McGrath Honda of Elgin - Service Center

Great customer service I worked with Jason, who was so friendly, and nice to talk to. He was very helpful, and answered any questions I had. I also spoke with his supervisor I worked with Jason, who was so friendly, and nice to talk to. He was very helpful, and answered any questions I had. I also spoke with his supervisor(can’t remember his name, sorry) and he was also helpful and friendly. The waiting room was very nice, and clean, and the chairs were so comfortable! It was a very nice experience. I will be back :) More

Very deceptive If I could give this establishment 0 stars I would. I brought my car in for service for a rattle during start up, the same rattle that was fixed almos If I could give this establishment 0 stars I would. I brought my car in for service for a rattle during start up, the same rattle that was fixed almost to the day a year ago. I was told one story as to why it was happening, was told it was fixed, paid the money and left. 2 days later the same rattle is there and they tell me now that it's the same part that they replaced a year ago but I was out of the warranty by 800 miles. I then paid to have the same part replaced again, was told it was fixed. 3 days later the same rattle is back. By then I am extremely upset being that I paid twice and was told it was 2 different things and its still happening. I then was told to bring it back so they can take a look again, at this point my car was there almost a month, after another week I'm then told its now something else and it's going to cost 800+. I told them let me think about it and I will let you know. 2 days later I get a call that says your car is ready..they put the new parts on without my permission and Scott even confirmed there was no authorization. They then take my parts out of the garbage and put them back on the car. On the write up they wrote that I authorized them to do the work and then backed out once the work was done which never happened. They also wrote that the parts from my car came from the garbage. I talked to the service manager and some "acting" managers and got the same run around. I then get a call from Joe D who says he wants to correct the situation to make it right. After explaining everything that happened he then tells me that he's the used car sales manager and tries to sell me a new car so I wouldn't have to deal with the problems I'm having anymore. When I told him I didn't want a new car he said he would let the service manager know and have them call me. Still no call weeks later. This place is unreliable and deceptive and I will never do business with this place again and will ensure that my company no longer buys cars from this place. More

Very good customer experience! Customer service has been great I would recommend this dealership. Friendly and knowledgeable staff and a very mice waiting room. Good online service Customer service has been great I would recommend this dealership. Friendly and knowledgeable staff and a very mice waiting room. Good online service appointment booking. More

1st scheduled maintanance Jerry Nepermann explained the maintenance required and a recall that I had not received notice of. The complimentary car wash is always appreciated. T Jerry Nepermann explained the maintenance required and a recall that I had not received notice of. The complimentary car wash is always appreciated. Thank you. More

Amanda was great & waiting area very work functional I have been in the customer service space for my entire career in many facets. My expectations are very high and I want to see it exceptional execu I have been in the customer service space for my entire career in many facets. My expectations are very high and I want to see it exceptional execution of any transaction or service needed, with a knowledgeable and engaging representative. Both metrics met. Amanda was on point. More

Honda Pilot Service Excellent service. 30,000 maintenance was done quickly and without any issues. I was given a loaner car, which I didn't expect, but was greatly appr Excellent service. 30,000 maintenance was done quickly and without any issues. I was given a loaner car, which I didn't expect, but was greatly appreciated. They even washed the car twice. More

Excellent people and service The service staff is seriously committed to making the entire process easy, and actually a happy experience. So friendly, helpful and kind that you fe The service staff is seriously committed to making the entire process easy, and actually a happy experience. So friendly, helpful and kind that you feel at home. More

Service advisor Jerry is awesome! Very professional ! Brought vehicle in for service work. Job was completed very quickly. Car was clean when picked up. Would absolutely recommend having vehicle service Brought vehicle in for service work. Job was completed very quickly. Car was clean when picked up. Would absolutely recommend having vehicle service here to anyone. More

Friendly staff I enjoy the staff very friendly and helpful.Like seeing Mike our salesman and shooting the breeze with him when we bring our car in to be serviced. I enjoy the staff very friendly and helpful.Like seeing Mike our salesman and shooting the breeze with him when we bring our car in to be serviced. More

Excellent on time courtious The friendliness, answered my questions,the patience they have a place to relax while they serviced my car I enjoy the atmosphere at Honda over all ev The friendliness, answered my questions,the patience they have a place to relax while they serviced my car I enjoy the atmosphere at Honda over all every one greets me with a smile shows they care thank you More