McGrath Honda of Elgin - Service Center

Fast courteous service Went for my first oil change, and it couldn't have been easier, was told how long it would be, and was actually done quicker Went for my first oil change, and it couldn't have been easier, was told how long it would be, and was actually done quicker More

Regular Maintenance Great service! They got me in right away for an oil change and tire rotation. I really appreciate the service team and mechanics in the service depa Great service! They got me in right away for an oil change and tire rotation. I really appreciate the service team and mechanics in the service department here. More

Service Prompt quality service, always friendly. I received a email to remind me and confirm the service, the service was complete on time, clean car and read Prompt quality service, always friendly. I received a email to remind me and confirm the service, the service was complete on time, clean car and ready to go, very happy customer! More

Ridiculous I like this service center. It's clean, the people are friendly and knowledgeable, BUT after using their online appointment setting feature a number o I like this service center. It's clean, the people are friendly and knowledgeable, BUT after using their online appointment setting feature a number of times I am extremely frustrated. I used this feature in December 2017, arrived at my scheduled time for an oil change and brake inspection and was told it would be a 2 hour wait! 2 hours??? I had an appointment! Now, in April of 2018, I registered for another appointment, utilizing after hours drop-off on a Sunday afternoon, so I could receive service first thing on Monday morning. After driving 20 minutes to the dealership, I arrived to find the gates locked with no access to the service department or the after hours drop-off area. REALLY??? So frustrating, a complete waste of an hour of my time. No where on their site was it noted you cannot access the area AFTER HOURS! I am done with this dealership and will take my business elsewhere. It's just ridiculous! More

ALWAYS A GREAT EXPERIENCE Service advisor Chris Houlis and McGrath Honda.....a great combination. Service performed on time and exceeded expectations. Comfortable waiting area Service advisor Chris Houlis and McGrath Honda.....a great combination. Service performed on time and exceeded expectations. Comfortable waiting area, good coffee and the fresh baked cookies - could not ask for more! More

Great customer service Employees are very friendly and helpful. I was greeted right away and given updates on the status of my vehicle regularly. The waiting area is wonderf Employees are very friendly and helpful. I was greeted right away and given updates on the status of my vehicle regularly. The waiting area is wonderful and very comfortable. Excellent customer service! More

First oil change on new Honda pilot Staff was just a polite and friendly as when we purchased the vehicle a few months ago. Tire balance checked. Quick service. Clean facility. Enjoyed t Staff was just a polite and friendly as when we purchased the vehicle a few months ago. Tire balance checked. Quick service. Clean facility. Enjoyed the cookies and coffee while I waited. More

Great experience Helped by a friendly, respectful & knowledgeable service writer. Waiting area very comfortable, washrooms clean , nice you supply coffee & water, cook Helped by a friendly, respectful & knowledgeable service writer. Waiting area very comfortable, washrooms clean , nice you supply coffee & water, cookies are an added treat. Seemed like everyone waiting was in & out quickly More

excellent The people in the service department are excellent. They are one of the main reasons I go back to McGrath to purchase my cars. The service people are The people in the service department are excellent. They are one of the main reasons I go back to McGrath to purchase my cars. The service people are knowledgeable And never fail to answer all my questions. More

Honda CRV Service Excellent service. Dealer had my Honda CRV all day. Service provided transport to my home and then picked me up at home when service was completed. Excellent service. Dealer had my Honda CRV all day. Service provided transport to my home and then picked me up at home when service was completed. More