McGrath Honda of Elgin - Service Center

Horrible service, don't want to give any stars but system won't let me leave blank. Went in for oil change and tire rotation and left with a car that vibrates. Took it back immediately and they told me all won't let me leave blank. Went in for oil change and tire rotation and left with a car that vibrates. Took it back immediately and they told me all brake pads were at a 2, front rotors needed replaced and back ones turned (even though their "100% inspection" said all were at 5). Took my car to 2 different places and they said front are good for another 5-10k and back were at an 8. Horrible lies. More

The cookies are good. The service rep was excellent as are all their employees. The shop is clean as is the waiting area. They took me in without an appointment. are all their employees. The shop is clean as is the waiting area. They took me in without an appointment. More

My service experience was great! Guillermo was very helpful and made things easy. The technicians fixed my car's problems and I'm happy with the result! helpful and made things easy. The technicians fixed my car's problems and I'm happy with the result! More

First oil change the Service department was prompt and very courteous. The work was completed in a timely fashion and the explanation of what was done on top of pointi the Service department was prompt and very courteous. The work was completed in a timely fashion and the explanation of what was done on top of pointing out a few things of what I could expect with winter driving in regard to the cameras and sensors was greatly appreciated. More

It was rather busy this time. I have prepaid for oil Employee was good and confident. He brought to the notice about need to replace air filters for engine and cabin. Highlighted about wheel alignment. Employee was good and confident. He brought to the notice about need to replace air filters for engine and cabin. Highlighted about wheel alignment. Kept me informed about the work status and finally when the car was ready after the service. More

I would not go anywhere else to get serviced anymore. Prices are More reasonable than other dealerships I’ve been to. Staff is nice and waiting area is comfortable. Service is quick and If it won’t be t Prices are More reasonable than other dealerships I’ve been to. Staff is nice and waiting area is comfortable. Service is quick and If it won’t be they let you know Accurately how long you will wait, or even offer to let you borrow a car which is cool. I’m always coming here from now on More

The service at this visit was very good. The service representative was courteous and friendly and actually listened to what I was saying. This service was relatively quick compared to some of my other representative was courteous and friendly and actually listened to what I was saying. This service was relatively quick compared to some of my other visits. More

I'm a 3x repeat customer. I keep returning because of their customer service and workmanship. Another dealership is closer, but my experience with that one led me to shop around for a better experience. their customer service and workmanship. Another dealership is closer, but my experience with that one led me to shop around for a better experience. I found it. Great service. Matched competitor pricing + offered additional discounts on top of a customer appreciation gift certificate! More

Everything is nice and professional, however it took 2 hours for a oil change and tire rotation, I don’t have that kind of time . Once again everyone nice , facilities great, but two hours is a bit muc hours for a oil change and tire rotation, I don’t have that kind of time . Once again everyone nice , facilities great, but two hours is a bit much for a small job More

Always a smile every time I leave the dealership service. They always put their customer first, know how to listen, leaving me all decisions. They do not pressure me on additional service yet they recommend They always put their customer first, know how to listen, leaving me all decisions. They do not pressure me on additional service yet they recommend instead. They take care of my car like I do. They work so professional which is the opposite of the other dealership (VW) across the street. Thousand thanks! More